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Solicitor.info Blog

Posts Tagged ‘clients’

Why Some Law Firms Flounder

Saturday, February 18th, 2012

The perfect formula for a successful legal practice can be difficult to quantify, especially considering that “perfect formula” might mean different things depending on the specialty of the lawyers, the location and a host of other considerations. Still, though, there are a host of universal reasons that law firms fail. Here are three of the biggest red flags.

Time management and career coaches agree that the lack of time for marketing, public relations and all of those other important elements is one of the biggest reasons a law firm doesn’t grow – or worse, fails.

The absence of a strategy is another company crusher. You don’t plan your finances each month without a strategy, right? You put aside money for retirement, savings, “mad money”, expenses, etc. This allows you to better plan for the future with the resources you currently have. The same holds true with a law firm: you want to ensure the success of the practice and you must maximize everything you already have so that you can stimulate that growth.

Lack of proper staff is another one of the big deal breakers. You can’t practice law successfully if you can’t find a great paralegal or the right receptionist to cover the phones. Choose your staff wisely and ensure they too are on the same page with the goals of working to bring the law firm to amazing heights.

Wondering what else you can do to raise the bar? By far, a social networking presence can be a powerful tool. Work to have your clients review the service they received on sites such as Solicitor.info. We tweet those impressive reviews each day – it’s a fine way to build a bit of client loyalty while getting your firm out there.

Also, most marketing folks will tell you to introduce a blog. This is another powerful resource that allows your clients to connect with you. It also serves as a great way to shape the image you want that public to see. A few tips here and there, a blog post or two about how rates are determined and other “of interest” stories from the legal sectors allow you to connect in ways you never thought possible.

Solicitor Spotlight: Got-the-Boot.com (Morris Legal, Ltd.)

Friday, January 20th, 2012

Editors note: This week, we’re introducing a new series on solicitors in the UK. We’re shining a light on the best of the best. This week, the first in our Solicitor Spotlight series, we’re introducing you to Got-the-Boot.com.

Launched in January, 2004, Got-the-Boot.com is a team of solicitors who specialize in employment law and work to help those who’ve faced unfair treatment from their employers. Dean Morris and his team operate under the “no win, no fee” legal dynamics, which works to the advantage of potential clients who are unsure as to whether they have a case. The team offers expert employment tribunal representations for those located in England, Scotland, Wales and Northern Ireland. Because of their solid reputation, they have excellent relationships with other employment solicitors who will sometimes step up to the plate if Morris’ team is unable to do so.

This law firm focuses only on employment litigation and as such, is aware of the intricacies involved with this particular sector. They take pride in knowing each team member is as current as the law itself. Employment law can be especially difficult, and for those clients who feel as though they’re outgunned, especially with larger corporations, this team of experts know how to lead.
Never one to underestimate the details, Morris offers an all-inclusive website that provides would-be clients the kind of information needed to make smart decisions. They are members of the Employment Lawyers Association and are quite transparent in their practice and policies – which is rare with some legal firms.

Clients especially appreciate the openness they sense when working with these solicitors. Before they ever even speak with an employment solicitor, odds are they’ve found a lot of valuable information on the well-designed website. With an especially detailed page on employment law, visitors can research a host of considerations, including time constraints associated with these types of lawsuits and other helpful links that explain this niche quite well.

The clients have spoken; in fact, they speak often. Here are a few of the reviews left on the Solicitor.info website for this fine team of legal minds (Please note we paste these reviews verbatim so as not to compromise the integrity of the process):

Madeline Everett writes:

After 13 years of loyal employment, I was dismissed, for a general human error. Dean agreed to take on my case, he was thorough, approachable, and professional. We managed to settle, without attending a tribunal hearing. I am extremely happy with the outcome, and above most I have cleared my name. Thankyou Dean.

Aldwin Roy Williamson left this review for Got-the-Boot.com:

Area of law: Employment law

I find the service very excellent, communication superb and prompt. Every effort was made to look thorougly through my paperwork which reflect and highlight crucial evidence to my case.

Amount charged is in percentage % which I believe is fair

I would definitely recommend anyone to this service and I would use the service again.

Morris Legal Solicitors is the best!

You can visit Morris Legal Solicitors (Got-the-Boot.com) at got-the-boot.com. You also might wish to visit the firm’s latest site at not-my-fault.com. If it’s anything like the ethical practices found at its sister site, we’re sure to see many reviews on this one, as well.

SRA: Patronising or Just Being Helpful?

Tuesday, January 10th, 2012

It’s been a bit of a slow waltz with all of the changes in the UK legal sector. With the Solicitors Regulation Authority, the new alternative business structure (ABS) dynamics and just the sense of winds of change, there’s no denying an uncomfortable shift is occurring. But what happens when it appears there are those who are being a bit…well…patronising? That’s exactly what some folks are accusing the SRA of.

Referring to it as a “new caring, sharing SRA”, some editors and other media personnel are wondering if perhaps there’s a bit too much waltz leading by the agency and not enough by solicitors in the UK. The release of a presser in late 2011 certainly didn’t help SRA’s image.

The presser encourages solicitors to “ensure they pay close attention to clients’ needs from the outset” This is necessary, say the authors to “make sure they deliver a proper standard of service”. This has more than a few folks scratching their head and wondering who told the SRA it now has full rein over a firm’s public relations efforts.

The presser reiterates the importance with an example that not all clients speak fluent English and therefore might not able to fully comprehend the jargon found in many client care letters. It’s interesting to note the SRA says it happens quite often and that many solicitors don’t even consider the possibility the written word might pose a few difficulties for some clients.

Most solicitors, however, vehemently disagree and say their focus is always on the details – including how well a client can communicate.

From the looks of the efforts made by the SRA, most would agree it’s simply an effort of building good rapport with solicitors everywhere. The goal is to ensure quality legal services while also keeping those less than ethical efforts at bay.

Of course, with all the simultaneous changes going on within the collective UK legal sector, there’s bound to be a few growing pains. Most everyone agrees that the process is moving right along. The goal is to keep the egos in check as the various transitions are made.

Why Solicitor Info?

Friday, October 14th, 2011

As many solicitors in the UK already know, Solicitor.info is a community that brings clients and legal representatives together via a rating system. There might be a family in need of a conveyancing solicitor in London. One quick search with the specifics reveals the top rated legal minds in that area and who stand ready to assist.

Many solicitors are happy to send their clients to the site. They say those reviews have built consumer confidence in their firms. They’re able to use the free service as an incredible advertising and marketing tool. The Twitter and Facebook dynamics only adds to the experience. Our expert team stays on top of the thousands of reviews and then tweets and posts on Facebook those stories of satisfaction. When a solicitor is on Facebook and Twitter, our team is able to include your Twitter name in the tweet or tag you in the Facebook post.

And yes, it’s really free. Not “free for a limited time” or “free for solicitors, but clients pay to leave reviews”…it’s free – as in completely cost-free for both clients and solicitors. It just doesn’t get any better than that.

Here are a few of those awesome reviews happy clients have left:

Here’s one left for Goldsmith Williams Solicitors:

“Fantastic solicitors from start to finish. Very reasonably priced also which shocked me. Always rung and kept me up to date on the progress, helped me with any paperwork i needed to sort out, were helpful in every way, always polite on the phone, kept me informed of when paperwork was arriving and when they received it back. Very nice people to deal with i didn’t need to worry about a thing they took care of everything for me. I have dealt with many solicitors over the years but Goldsmith Williams are the best by far. Highly recommend to anyone.”

Here’s another 5 star rating for Beechwood Solicitors:

After using a large firm of corporate solicitors for several years it has been a breath of fresh air working with Nicola Stapleton at Beechwood Solicitors.
I have received a friendly, prompt and totally customer-focused service whenever I have needed help of any kind. It is so refreshing to find a company who can see the benefits of building a strong relationship with clients, rather than employing the rather old-fashioned ‘bill for every minute’ approach

Be sure to send your clients and visit Solicitor.info to see what reviews your clients have left. Not been added? You can add yourself and be sure to add your website, too. Follow us on Twitter @solicitorinfo and like us on Facebook too.

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