67 reviews (3/5) and information for Garner Canning Limited, Tamworth

14/07/21 - Reviewed by GPHL

I have used a fair number of solicitors in my time and my experience with Garner Canning has been very positive. Terry Mills and his secretary Tracey Nash are excellent and on another matter handled by Joanna Lee-Mills, I was impressed with her knowledge and approach.

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14/07/21 - Reviewed by Msanders

Brilliant service, was made to feel at ease with the whole process as it was my first time needing these services. Very reasonably priced for service provided, and was never left in the dark. Would definitely recommend and will be using again in the future.

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14/07/21 - Reviewed by J @ M Morris

I cannot speak highly enough of the service we received from Terry Mills at Garner Canning, Tamworth, he sorted out a difficult problem with our lease quickly and efficiently, would definitely use this firm again

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14/07/21 - Reviewed by Karen

Excellent value for money for the care and attention that my solicitor gave to me. Every detail was explained to me and felt reassured throughout the whole process that I was getting the most efficient service.
I felt as if I was always kept in the loop with our house move which eased the stress encountered when moving house.
I would definitely recommend Garner, Canning Ltd to anyone.

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20/05/21 - Reviewed by Brilliant

Thank you all for your professionalism and diligence in this matter. To say it’s been a very trying situation is an understatement especially as it’s involved matters that we had no control over, but it was made so much more bearable by you all at Garner Canning.
Best wishes and thanks again
Linda Hancock

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04/09/20 - Reviewed by Ellie Glover

Buying first home: do not respond to emails - never submitted house as first time buy and I received penalty, had to go through advisor to fix as didn't respond to emails - didn't submit help-to-buy and lost out on that - can't speak for the whole business, but the individual solicitor/trainee was non-existent - Wouldn't even recommend to Garner and Canning

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11/03/20 - Reviewed by Anonymous

I am the daughter of a client of Sue Green and Sharon Ryan. My father has just sold his property and purchased another . At any age moving house is stressful but at nearly 87 and on your own it is a massive emotional and stressful journey. I would like to thank both Sue and Sharon for their continued patient and understanding throughout this process. They always had time, patience and the right words for my dad to hear! This is so important - for elderly people in particular to still feel they are valued not just cogs in a wheel of events - they actually matter and people do have time for them . Thank you Sue and Sharon . He and I were extremely impressed with your work, professionalism and costs.

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08/03/20 - Reviewed by Mr R Faulkner

I left my sale and purchase in the very safe and reliable hands of Sue Green and Sharon Ryan . I am 87 soon and their patience and the calm way in which they explained every step of my transactions to me along the way was so reassuring . The charges were very fair indeed and it was worth every penny I paid to have all worries taken away from me and a friendly professional service given throughout . Thank you both .

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30/12/19 - Reviewed by Steve Sargeant

Awful - no communication unless forced with multiple phone calls and emails daily, inconsistent with detail, no urgency or regard for the fact they are dealing with your livelihood.
Avoid at all costs

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04/12/19 - Reviewed by Matthew Dale

Garner Canning recently took care of the conveyancing for my repayment of my help to buy equity loan. Very competent and professional service and kept me up to date all through the process, highly recommended.

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29/11/19 - Reviewed by Jonathan Cash

Received very good service buying a house this month. It was simple process. Thank you Sue and Sharon.

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29/11/19 - Reviewed by Sioned Cash

Have used Garner Canning Tamworth twice now to buy a house. Had great service both times. Our last purchase went through in a matter of weeks. Special thanks to a sharon and Sue who provided great customer service. Thank you

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21/11/19 - Reviewed by Anonymous

Do not use them! Very rude staff and always lying. Our case was passed to 3 different conveyances and in 5 months period they did not do anything. When we were trying to contact by phone or e-mail they never got back to us. 1 star is too much for them. They are the worst solicitors.

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19/11/19 - Reviewed by Anonymous

first Time buyer was kept updated throughout the process, and always responded when I had a question. Would defiantly recommend them

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19/11/19 - Reviewed by Anonymous

first Time buyer was kept updated throughout the process, and always responded when I had a question. Would defiantly recommend them

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11/09/19 - Reviewed by MA

Drove 20 mile round trip for meeting. Arrived early. Was told I was late by abrupt receptionists. I pointed out that I wasn't as my confirmation e-mail was the time I'd arrived for - mistake was at their end. Receptionist then on phone speaking loudly saying client was later for meeting (untrue). Receptionist unable to locate the solicitor I was meeting. Left for fifteen minutes in reception without a word of explanation or advice so left. Stressful process around divorce compounded by Garner Canning incompetence and rudeness - DO NOT USE.

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13/08/19 - Reviewed by Mr Horton

Highly recommended! Dealt with our sale and purchase and worked above and beyond to get this completed smoothly. They communicate efficiently with their customers. Sue and Sharon who work at the Tamworth office are both fantastic!

Will continue to use Garner Canning in the future.

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03/06/19 - Reviewed by Anonymous

AVOID AT ALL COSTS!
We were passed on to them through Homeward Legal and it took 6 months to sell our house (to a first time buyer with a mortgage in place) and buy our new house (a new build). They overlooked documents, lost us our first buyer due to delays, passed us on to 3 different coneveyancers, lied to us, exchanged contracts on our purchase without checking our mortgage release timescales so put us in breach of contract and I could go on and on. We complained and complained and complained - in the end they just refunded our fees in full but we’ve still pressed on with a complaint to the SRA. Mr Glover is their “Complaints Manager” but he doesn’t respond or even follow their own complaints process. I would never use them or recommend them to anyone.

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30/05/19 - Reviewed by Anonymous

Avoid avoid avoid!!!!!!!
Chose these as we weren’t in an immediate rush due to sellers chain (we are chain free). No communication.
Leave messages for call backs with no return. Emails sent asking for updates with no return. Staff are rude and lack any knowledge when asked specific questions.
Initially told we would be assigned 1 person and passed around to several others.
Would not recommend!!!

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17/05/19 - Reviewed by Sally Jane

Really pleased with the service I received from the property department at Atherstone when buying and selling my house recently. They were very efficient and on top of things and ahead of other solicitors in the chain. Friendly staff that were always happy to answer any questions. Had no issues and would certainly recommend off the back of my own experience.

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15/05/19 - Reviewed by Anonymous

AVOID AT ALL COSTS!
These Solicitors are so bad, if I ever come across a property chain in the future that involved these people, I would cancel the purchase/sale unless they were removed. Currently into month 6 of a purchase where there is NO chain, funds are ready and in place and the sellers have already vacated!?!
When people ask about who these solicitors are, you only get bad news, and that's from Estate Agents!!!!
1 Star is too many!

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09/05/19 - Reviewed by julie julie

Exceptional service, I couldn't of asked for better. the ladies really kept me in the loop and made me feel at ease at all times

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23/04/19 - Reviewed by Ali

Angry at the service. 6 months now and still haven't got the survey checks for me to agree to. They lie and say we have it and that they are sending it to me which was two weeks ago. Trying to call them they never answer or on holiday when they do. 6 months is crazy. I don't understand how they still have any business. I had no choice the solicitor I was with joined them.

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06/03/19 - Reviewed by susan edwards

Terrible service told them I wasnt happy Gail at Tamworth was getting trust done I at to wait a year for it to go through when it should of took 2 months.
I asked them to send a bill They sent me an invoice with no bank details they sent a letter saying interest will be added if not paid so I asked to pay over the phone their pay machine was not working for days.
I told Gail at the Tamworth branch me or my daughter not happy the way we been treated being put on hold ages rude staff no bill sent out i made loads of calls but cant pay it as they machine not working.
GAIL REFUSED TO SAY SORRY AND I EXPLAINED IM OLD 77YRS IN PAIN AND CAUSED ME STRESS AND INCONVENICE AND I ASKED HER 3 TIMES SO R U GOING TO SAY SORRY SHE SAID NO.
Im 77 yrs old and in a lot of pain this as stressed me and my daughter out. was put u on hold for ages
They dont care about the customers.
Staff are rude and change subject when I asked anything bad manners.
Never will I use them again

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05/03/19 - Reviewed by Istvan

They were my buyers solicitors and they were awful. Everyone in the long chain was ready by December, except them. The completion taken place in middle of February... And I forgot to mention our buyers were first-time buyers. They were rarely answering any calls, emails. When the top of the chain started pushing, they seemed they do not care about it. The chain almost break. They were also often lying, they were telling different things to our solicitors and their clients.

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14/02/19 - Reviewed by Anonymous

Absolutely shocking!!!!!! Don’t touch them!! A 1 star rating is too high!!

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05/02/19 - Reviewed by Shabaz khan

CHARR WAS FAIR AND FAST SERVICE. AMY WAS DEALING WITH MY CASE. THANK AMY

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05/02/19 - Reviewed by Anonymous

Nothing but rude emails and extra fees hidden away.

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31/01/19 - Reviewed by Unhappy

Service levels are shocking. When I complained about the delay in responses I was informed there was a fee for a prompt response. This was news to me. I would not use them again even if they offered all their services for free. Everything is slow and they just don’t care. They are painful to work with. They are not worth the perceived savings because the time you will send chasing them will be double.

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03/12/18 - Reviewed by Anonymous

I recently purchased a property and used this company there conduct was atrocious, they are rude bad mannered and don’t really give a damn.
They do not return calls, and when things are not running smoothly it’s never their fault even when you complain to a manager they will always defend their staff.
If you really are looking for the worst experience possible then please do use this company buying and selling a property can be a nightmare when I used this company it certainly was.
Stay clear! and if you want a smooth transaction then use someone else.

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13/11/18 - Reviewed by elizabeth george

Excellent service and very easy to work with always get back to you keeping you up to date with thing not dragging thing out top company

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05/11/18 - Reviewed by Mary Ward

I Have recently had an updating and review of my will, which wasn't completely straightforward. Alex Rivers, Solicitor at the Atherstone Office, provided an excellent professional service, with understandable advice and patience. I would recommend her if legal advice is needed.

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30/10/18 - Reviewed by Anita Wood

I have just purchase my new home after 29 years in my last property but would like to thank Alex & Louise for all there help. In helping it all run smoothly & keeping me up to date with what was going on etc very professional service always on the end of phone ready to help
Would high recommend them if you need a solicitor great service & competitive prices

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25/10/18 - Reviewed by kerry Ramm

Very pleased with the service and information that I received for the sale of a property that Alex Rivers dealt with always got back to me and kept me in touch with any information I needed and answered any questions.

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24/10/18 - Reviewed by Matt Field

Disgraceful service. They cannot even adhere to their own complaints procedure. I have been constantly ignored by a director despite repeated emails. Please call me appears to be translated to please ignore me.

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16/10/18 - Reviewed by Tracey Arch

We purchased a commercial property with the help of Rachel at Garner Canning in Atherstone. We found Rachel to be most professional, communication was excellent and she went above and beyond to make our sale go through. The sellers solicitors were very lapse, which gave Rachel much more work to do ready for completion. We cannot thank her enough and would highly recommend her services.

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12/10/18 - Reviewed by Laura Davis-Harrison

My husband and I recently purchased our first home, which could not have gone any smoother with the thanks to Rachel and Louise at the Atherstone office. Incredibly professional, fast and thorough, all provided with a warm welcome and a smile. I would highly recommend, it really took any stress and worry out of the process for me, many thanks indeed!

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05/10/18 - Reviewed by Anonymous

My wife Kika and I Peter Savvas would like to say that the service provided to us by Rachel and Louise at garner Cannings in Atherstone regarding the sale of our property was excellent and we thank them for their work.

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24/09/18 - Reviewed by Anonymous

Rachel Taylor at Garner Ganning Atherstone Office provided a first class service during the conveyancing of my mother's property over the summer 2018. All of the team of staff at Garner Canning kept us well informed and made what could have been a highly stressful process for my elderly mother as smooth as possible. This was one of a number of times Garner Canning have assisted our family and I would have no hesitation in recommending Rachel and her team.

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05/09/18 - Reviewed by David & Louise

We used Rachel Taylor in Atherstone for our sale and to buy a newly built property. The builder wanted a very quick sale and Rachel and her team worked really hard to make sure things moved as quickly as possible and the builder was kept happy. We were kept updated at every step of the way. Fantastic job and many thanks to Rachel and her team with a special thanks to Louise for all her help too. We would not hesitate to recommend.

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24/08/18 - Reviewed by Danielle ford

Decided to use this solicitor for the sale of my property. They were absolutely brilliant and couldn't do enough to advise and help us through the process. Would highly recommend this solicitor for selling your property.

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17/08/18 - Reviewed by Anonymous

awful company, poor communication and delayed a simple chain. was referred to them, would never choose them again

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13/08/18 - Reviewed by Ian Williams

I recently received outstanding legal assistance from Justine Matthews in the Coleshill branch who, along with her colleague Richard, were able to provide the legal advice and service which fully suited my requirements. Highly recommended.

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02/08/18 - Reviewed by Simon

I instructed the Atherstone office and was represented by Rachel who has conducted several matters on my behalf in the past.In this case it was for two matters-acquisition and transfer.

The service was as always ,professional ,polite and courteous and any issues raised were responded to promptly and without unnecessary ado..

On the occasions I had to visit their offices,staff were cordial and I was never kept waiting or rushed.

I would have no hesitation in recommending their services based on my experience to date.

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19/07/18 - Reviewed by Mo

Our relationship with Garner Canning Tamworth began due to a recommendation from our agent who admitted that a referral fee was paid to them. I would never choose a solicitor on that basis again. Our vendor was apparently using the same firm in Atherstone so we were required to sign a form saying that the solicitor would not act for us if there was a conflict of interest. At the outset there was no conflict but matters escalated during the sale/purchase and again, in retrospect I would never sign a document like this again, because the conflict caused us a lot of money and distress, and you guessed it, after completion and fees paid, the solicitor said there was a conflict of interest and would not deal with the matter. I lodged a complaint through their official complaints procedure, I thought I would give them a chance after seeing their responses to anonymous reviews on here. After two requests for an update to their complaints director which was not acknowledged or replied to I finally after nearly 4 weeks of waiting sent a more critical email and copied to the managing director I eventually got the reply denying all my complaints At one point I was advised to engage a litigation lawyer to resolve the purchase problems We are pensioners not oligarchs!! I could fill several pages of my dissatisfaction with this firm but I don't want to waste more time on it. Just a couple of overall points. There are several very angry, stressed, disappointed and dissatisfied customers on these reviews, all complaining of very similar issues, Lack of response, no communication, discounting customers experience because there's no proof. I have engaged solicitors for conveyancing 9 times in my adult life, I have never had cause to complain or leave a critical review before this one. As one reviewer stated "simple communication goes a long way in customer service". Garner Canning could have resolved this very easily in my case but they failed. So take note, its very easy to get 5 stars when all goes smoothly but when there are complications and clients(N.B. real human beings with feelings and vulnerabilities) need to be communicated to, responded too, then be very careful of who you choose to pay several thousand pounds of your hard earned money. I will never use this solicitors again.

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08/07/18 - Reviewed by Mrs J

Please, please, please do not use these solicitors. Our buyers instructed them when buying our property and I’ve come to realise they are thoroughly incompetent.
They do not answer calls or emails.
They left vital identity checks to the last minute, something I thought would be the first thing a solicitor would ask for when engaging with a client due to money laundering and fraud.
They asked us to send them the searches which they themselves couldn’t be bothered to undertake but will no doubt charge our buyer for!
A simple house move with only three in the chain has taken nearly 4 months and is still ongoing! We have lost money through cancellation of the removal firm and have suffered untold stress when our seller threatened to pull out.
Garner Canning you are not professional and you certainly can’t call yourself solicitors.

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05/07/18 - Reviewed by Rachael Delich

I would highly recommend Garner Canning. Rachel Taylor acted on behalf of myself and partner, we were taking over a tenancy of a pub. The service was excellent, very quick responses and always protected our interests. Good value for money was also provided.

Thank you for making what could have been a long drawn out process slick and stress free

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26/06/18 - Reviewed by Peter walker

service from Alex must be rated as excellent answered all questions and gave good advice cannot recommend more highly. The cost for selling the property and dealing with the transfer of the deeds was very good value for money

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22/06/18 - Reviewed by Powell

Have recently had the pleasure of dealing with Alex Rivers of the Atherstone office during mums (who is in her eighties) sale of her property and purchase of another. Alex conducted herself with the utmost professionalism during the entire process keeping me informed every step of the way and calling and e-mailing me on numerous occasions. I never felt the need to chase her for any information it was always forthcoming.
She also went the extra mile when it came to dealing with mum on a personal level. Mum trusted her completely and Alex never failed to explain anything that she wasn't sure about. During what was quite an emotional and stressful period we were reassured every step of the way. For that I thank you Alex and I wouldn't hesitate to recommend.

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16/06/18 - Reviewed by Paul H

Garner Canning's services were 1st class. I was always kept informed regarding developments, was told that probate would be completed within 6 months and this was actually completed within 5 months by Alex Rivers. During this time the house sale which was done alongside the probate was completed within 10 weeks. I would recommend their services to anyone.

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07/06/18 - Reviewed by Anonymous

Please do not use these, without doubt the worst solicitors i have ever used, borderline a joke.

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18/05/18 - Reviewed by Roger

Alex Rivers was my mother's solicitor, and when Mum passed away at the good age of 94, Alex handled the estate for my sister and I. She acted professionally but with a personal touch, and kept us informed at every stage of the procedure. I would have no doubt in recommending her.

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23/04/18 - Reviewed by Mark Kimberley

The service i have recieved from Natalie Arnold at the Tamworth Branch has been fantastic a true professional i could not of asked any more from a solicitor in such a troubling time , I was put at ease, the process was clearly explained to me ,i was left with no surprises.The charges were very competitive and i would recommend Natalie to everyone many thanks.

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18/04/18 - Reviewed by Xenia Christou

Excellent service for the sale of my property.
I cannot thank Garner Canning enough.

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04/03/18 - Reviewed by Karen

I used Coleshill office to have my late parents house registered in my name , initially it was a good service until I came to sell the house only to find out from the solicitor I was using to sell the house , told me that the freehold had been put into my name but the lease which should have been removed was still in my late parents name !!
I rang coleshill office to discuss why this wasn’t done , and yes you guessed it , no return phone calls or emails and then finally I managed to speak to a very rude secretary ,I asked to ask mr Glover to return my call to which she replied , I’ll ask him , but I know he won’t !!
This has cost me valuable time in trying to sell the house and extra cost to the solicitor I’m now using !
I still have no apology from colehill office and as yet still waiting for a response from my last email which was 2 weeks ago !

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10/02/18 - Reviewed by Darren

I used Garner Canning initially for mediation purposes and then eventually to sell my house. I had a first class service throughout. I have no hesitation in recommending Garner Canning Tamworth and Atherstone.

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05/02/18 - Reviewed by Steve

I have used Garner Canning for around 15 years and I have to say that the service and advice has always been excellent. I usually deal with Terry Mills and have also used the services of Kevin Garner as both a solicitor and as a Notary, Mary Mulhern for some Trust work and I was happy to refer Emma Rymell for some mediation work. I use Garner Canning for all my businesses and personally. I have absolutely no hesitation in recommending them.

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13/11/17 - Reviewed by Jav

I have been trying to buy a property. Received initial paperwork which I delivered in person the next day and paid the £250 fee. 6 weeks later, not a single phone call from the Coleshill branch. Week 5 and i have followed up and been told there was a delay from the solicitors on the sellers side. This isn't true as I personally know the seller. Promises of call backs from the conveyancer and admin team have not materialised. Have been told the paperwork is still with admin, which leads me to believe that no work has yet been done. I would just want my money back so I can go to another solicitor. Really frustrated by the experience.

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25/09/17 - Reviewed by Mark

I echo what those have said below. Delay after delay. They don't get back to you when you leave messages. I had to chase everything loads of times to ensure things are done. Ended up being a middle man between the two solicitors involved in the purchase/sale, and it generally ended up that the delays were with Garner Canning. Do not use, I would certainly never use them again.

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05/09/17 - Reviewed by Anonymous

Poor service, no communication- one of the most painful experience. Never responded to calls, genuinely shocking!

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18/08/17 - Reviewed by Anonymous

We have used garner canning for the purchase. Since very begging they were the only headache we had. At the start, Amandeep Basi - the most unprofessional person I dealt with there, nothing done until last week before contract exchange. She had sent us the documents of other people matter. I informed GC I'm not happy with service provided so far. My fee earner had changed, not even sure who is that as every week I had to speak to somebody else. Due to their negligence the exchange was delayed by over 2 months, developer was to remarket the property. I had to keep contacting their supervisor, that finally forced the exchange. It got better for a while but after that, when we are on completion date now, the funds are still not cleared and it's almost 4 o'clock (explained as system failure) - always a problem with gc, until the last minute with them.

If you want to sleep at night, DO NOT USE GARNER CANNING. Need to ask and chase every single little thing. Paying for nothing but a stamp and a bit of paperwork done after thousands of calls asking for it to be done.
My first and last experience with them.

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20/02/17 - Reviewed by Anonymous

We used Garner Canning for a property purchase, we had been recommended to use Garner Canning from a friend who had a pleasant experience. In our case, this was not the case. Our conveyancer Amandeep Basi was extremely unprofessional, rude and patronising. She was unable to form simple sentences in emails and confused our file with another property at one point. She handed off all communication to her assistant and there was no point in which we had the opportunity to speak with our direct contact for our case. We felt like we should raise a complaint with the senior management to only spend 2 weeks "reviewing" our case and to be told that there was no "evidence" of an unsatisfactory service. This was a real smack in our face as they've turned around and said because there is no "proof" of a bad service, we didn't provide one and as a customer, I felt like what I have been dealing with emotionally is more of a factor than something that is "proof" but we can't document emotions.

I WOULD HIGHLY RECOMMEND THAT YOU NEVER USE GARNER CANNING EVER! They do not know how to treat their clients and they're just in it for the money with their expensive fees and unprofessional service!

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