377 reviews (5/5) and information for GWlegal, Liverpool

14/10/19 - Reviewed by Mrs Vann

Very professional and efficient.

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26/09/19 - Reviewed by Miss Shanmugaratnam

Excellent service. Very pleased!

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13/09/19 - Reviewed by Mrs Nightingale

Hands down the best conveyancing service I’ve ever used!

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10/09/19 - Reviewed by Mr Champion

The GWlegal service and Aisling in particular was extremely good and the portal enabled me to keep up to date with progress on the case.

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21/08/19 - Reviewed by Mr Barber

Overall the service we have received right from the start of the process has been first class.

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15/08/19 - Reviewed by Mrs Grimm

Excellent service delivered very efficiently.

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12/08/19 - Reviewed by Mrs Eaglen

Great commitment to your work and customer service.

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09/08/19 - Reviewed by Mrs Charlton

Would recommend GWlegal to anyone, very friendly and professional service.

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08/08/19 - Reviewed by Mr Brown

All staff were very polite, we are very happy with the service and quick to act. Thanks.

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02/08/19 - Reviewed by Mr Levy

A refreshing change to receive good sound advice.

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01/08/19 - Reviewed by Mrs Cain

I was impressed at the way you kept me updated with the progress at every stage.

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31/07/19 - Reviewed by Mr Calvert

Excellent professional service provided at all times

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30/07/19 - Reviewed by Anonymous

Didn't use GW Legal for Equity Release as they adopted a hard sell approach; bombarding me with emails and texts on a weekend before I had agreed to use their services. Also received paperwork from them when I had rung the previous day to tell them I would be using a local solicitor.

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24/07/19 - Reviewed by Mr Heeds

I couldn’t fault anything, from start to finish I was kept informed every step of the way. From a grateful customer.

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22/07/19 - Reviewed by Mrs Curtis

All were very polite and efficient, well done all the teams.

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19/07/19 - Reviewed by Mrs Tonks

We are very impressed with your very efficient and reliable service which simplified all aspects of the process. Thank you very much.

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19/07/19 - Reviewed by Mr Owen

A very professional service. We would use GW Legal again.

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19/07/19 - Reviewed by Mark

DREADFUL! DREADFUL! DREADFUL! DREADFUL! DREADFUL!

Avoid them like the Black Death. They have made a complete mess of a simple conveyancing job given to them. Utterly useless.

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12/07/19 - Reviewed by The real victim

Natasha slattetthwaite ar Brendan Flemings is a complete idiot . Do not use her for anything ever. She’s rubbish and doesn’t fight for you, only for your money.

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05/07/19 - Reviewed by Mr Cox

The service was very good and courteous. Quoted timescales were adhered to and we were kept informed at each stage.

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28/06/19 - Reviewed by Mr Gaw

Very pleased with the outcome from start to finish.

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21/06/19 - Reviewed by Mrs Tindle

Thank you so much to all concerned, especially Emma who kept me informed so well. Very grateful for all the help given.

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14/06/19 - Reviewed by Mr Render

Very satisfied with how everything was carried out

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14/06/19 - Reviewed by Mr Phoenix

Polite and keen to help, always asked if the time was convenient.

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14/06/19 - Reviewed by Mr Fleming

I was impressed by the polite and friendly staff during phone calls. It is good to be polite without resorting to clichés.

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11/06/19 - Reviewed by Lord DP Jonah.

TERRIBLE. THEY SAT ON INFORMATION FOR SEVERAL WEEKS, THEY HARDLY RETURNED PHONE CALLS AND NOW IM POSSABLELY LOSING MY HOUSE DUE TO THERE BUNGLING AND THEM, MAKING SURE THERE ARSE IS WELL COVERED. I HIGHLY RECOMMEND YOU DONT USE:- GW LEGAL FOR EQUITY REALISE. THANKS FOR ALL THE STRESS AND ACHIEVING NOTHING FOR ME GW. DPJ777.

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07/06/19 - Reviewed by Mr Mclean

First class from start to finish. Everything explained fully and clearly. Every member of staff involved was polite and friendly, with a special mention to Alex for getting the final cheque through in record time.

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24/05/19 - Reviewed by Mr King

Just that it was like dealing with a friend. Courteous, helpful, understanding and above all professional.

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17/05/19 - Reviewed by Mr Walker

My experience with GWlegal has been great, very polite with great communication.

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29/04/19 - Reviewed by Mrs Richards

Linda from the Will dept was highly informative and offered lots of advice and help - asset to the company.

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25/04/19 - Reviewed by Mr Dowsett

Efficient, polite and any questions explained to us.

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17/04/19 - Reviewed by Mrs Williams

GWlegal are much better than other online practices I have had to deal with. Everything seemed to be handled quickly and efficiently

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10/04/19 - Reviewed by Ms Al-mufachi

The information provided was clear and Fiona was very professional and approachable. Thank you so much

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25/03/19 - Reviewed by Mrs Macqueen

Megan was extremely polite and always very professional ,and I would recommmend the company in future.

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18/03/19 - Reviewed by Mr Fleming

A friendly, efficient and professional service.

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14/03/19 - Reviewed by Ms Mills

Superb service throughout . All contacts whether face to face, by 'phone or email were helpful , friendly and very professional. Thank you.

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05/03/19 - Reviewed by Miss Davies

Alex Kelly was brilliant throughout my personal injury case. She kept me informed throughout and always had my best interests at heart.

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22/02/19 - Reviewed by Mr Hawksworth

We wish to thank you for your EXCELLENT service throughout the whole of the transaction also the personal touch of bringing me up to date on the Liver Building

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12/02/19 - Reviewed by Mrs Tansey

Great service from great people

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07/02/19 - Reviewed by Mr Bullock

Service was excellent from start to finish. I wish all companies were as efficient as GWlegal.

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28/01/19 - Reviewed by Mr Cunningham

Superb service. Fast, efficient and very friendly.

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22/01/19 - Reviewed by Mrs Mack

Excellent service in all aspects of my claim. I have been highly impressed with GW’s efficient and professional handling throughout. I will most certainly recommend GW and would like to say thank you to all the staff with whom I have dealt latterly. They have been exemplary in courtesy, efficiency and most importantly having a truly personal touch which is so refreshing in this automated business environment.

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08/01/19 - Reviewed by Mrs Liddle

Very professional company providing a service of extremely high standards. Fast and efficient would definitely use GWlegal again

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31/12/18 - Reviewed by Craig

I contacted GWlegal for some general advice when a relative passed. Even though I wasn't a client, Linda Cummins spent over 45 minutes on the phone, giving me advice tailored to my case which was provided free of charge. I was so impressed with her that my husband and I subsequently made an appointment to arrange our wills, and again we were delighted with her and the service we received. I could not be happier with Linda and GWlegal and cannot recommend them highly enough.

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10/12/18 - Reviewed by Mr Jones

Very helpful, even when situations changed at the last minute they were quick to respond and made things happen quickly. Knowledgeable staff with a ‘can do ‘ approach and clear communications; well done and thank you

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07/12/18 - Reviewed by Anonymous

I would have liked to give this company 5 stars based on their service efficiency and persistence, however, I am giving 2.5 stars because I must warn people to pay attention to the charge which is 20% fee. This 20% charge is not based on what you receive, it is actually based on a proposed offer. I was offered £2000 plus but received in the region of £1800. From my understanding of the conversation with the staff there, I would pay 20% of what I received but I paid 20% of the £2000 plus. Got to be honest people, this is not a bad company but they would have received 5 stars had it been made clear to me from the beginning. Such a shame really.

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06/12/18 - Reviewed by Mrs Willis

We wish to thank Emma Gilhooley for the efficient, professional and friendly way in which she dealt with our application. We would certainly recommend her and GW Legal.

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22/11/18 - Reviewed by Mr Thompson

I was really happy with the professional and efficient manner you dealt with my claim. You really took the hassle out of making a claim and did all the leg work for me. I would definitely recommend your service to family and friends. Thanks

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20/11/18 - Reviewed by Mr Kirby

The treatment we received was excellent and very quick and very helpful we would recommend this product to anyone .Thank you you have given us piece of mind which to us is priceless.To all the people who spoke to us were helpful and pleasent Once again thank you for your help

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14/11/18 - Reviewed by Mrs Hammonds

My overall experience with GWLegal was excellent. I dealt with Joseph Connor on several occasions throughout my sale and I can only say that he was excellent and is a real credit to the company. Outstanding customer services, extremely helpful and thoroughly professional at all times! I would highly recommend GWLegal to others and will come back to you again in the future.

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08/11/18 - Reviewed by JOHN

I AM JOHN

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07/11/18 - Reviewed by Mrs Perera

Very happy with the service from GWlegal all the way through and I would highly recommend them.

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02/11/18 - Reviewed by Mrs Aziz

Miss Scott was absolutely fantastic an asset of your company Thank you

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26/10/18 - Reviewed by Mr Schorah

Another house sold and bought with ease thanks to Kerry walker and her team, couldn't ask for any more from them ,extremely professional and showed great patience with us,, many many thanks guys and keep up the great work...

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18/10/18 - Reviewed by Mrs Davis

My dealings with GW Legal were made simple and easy. When they said they would do something they did it and the whole process was handled very efficiently and quickly.

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16/10/18 - Reviewed by Mr McDougall

Every member of your staff whom I dealt was thoroughly professional, knowledgeable and appropriately friendly. Communication was excellent and I always felt confident that your staff had my interest at heart. I have been absolutely delighted with your service and will happily recommend you to anyone who asks. Alex Burns was a star.

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15/10/18 - Reviewed by Jainaba sambou

Hi i want to make an enquiry about my property
Is a council house property. This house is not good to live there is damp many place are not good i report it many times they dont want to listen and am paying every month please can you help me and talk to them so that they can do something.
Thank you
Jainaba sambou

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12/10/18 - Reviewed by Mrs Smith

Perfect experience always cheerful helpful with any questions I had. I will be recommending GW. Big thank you all for your professionalism and cheerful conversations

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08/10/18 - Reviewed by Mr Coleman

Very fast very good very pleasant and very professional as well on the telephone thank you so much GW legal.

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05/10/18 - Reviewed by Mr Gwenlan

We have been very pleased indeed with the service received. we should also like to pass on our thanks to Mary Kelly one of your agents who visited us in our home for her efficiency, courtesy and professional manner. Everything has progressed speedily and much sooner than we expected. Very well done!

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03/10/18 - Reviewed by Miss Edwards

Emma Gilhooley was so helpful, friendly and proffessional.

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25/09/18 - Reviewed by Mr Boardman

We have been really pleased with all that GW have done for us. We liked the fact we could speak to one person who was dealing with our case. Thank you very much :)

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18/09/18 - Reviewed by Mr Bentley

Always received prompt emails by return for queries we had. No problems with the service and amazed at how much we received. So happy to find we were owed so much. Big thanks to all concerned

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14/09/18 - Reviewed by Mr MacMillan

The process was managed very well with a professional approach shown at all times whilst maintaining a friendly demeanor.

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12/09/18 - Reviewed by Mr Smith

Excellent service from Linda, together with easy to understand terminology and good value for money

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07/09/18 - Reviewed by Miss Curtis

I cannot speak highly enough of GW Legal. Staff were incredibly helpful and nice, things dealt with really quickly and it was an all round first rate and highly professional service.

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06/09/18 - Reviewed by Mr Adamson

Outstanding service all the way from start to finish

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05/09/18 - Reviewed by Mrs Morrison

We really didn't know what to expect but after a very quick turnaround and a trouble-free few weeks we cannot fault the timeline or the handling of this process. We were informed and up-dated at every stage and all information was clear and helpful. The professionalism and courtesy from the people we spoke with was a tremendous boost to maintaining our peace of mind in what could have been a very stressful experience. In the event it was anything but stressful. Thank you.

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04/09/18 - Reviewed by Mr Blundell

first class

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30/08/18 - Reviewed by Mrs Priddey

We all know the conveyancing side of moving house is complicated, difficult to understand and stressful and ours was no exception, BUT David Lowry and his team, especially Kelly Whelan, guided us through the maze with remarkable patience and professionalism and succeeded with perfect timing on our complex completion. Many thanks to David and Kelly.

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29/08/18 - Reviewed by Mrs Annis

Very down to earth and friendly service. Not having had to do financial things before on my own, I found the people extremely kind and helpful . I will certainly recommend GWLegal to my friends. Thank you for making things so easy.

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22/08/18 - Reviewed by Mr Keeble

I thought the immediate creation of an account was very useful. You had a continuous update of progress. In addition to personal contact. I also thought the contact was very reassuring towards my home visit,and toward the finalisation on completion.

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20/08/18 - Reviewed by Mrs Williams

Everyone I dealt with was courteous and helpful, but Elaine has been extremely prompt and efficient in all aspects of the work, coupled with her excellent phone manner made her stand out to me as someone who is dedicated to her work.

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17/08/18 - Reviewed by Mrs Kendall

I thought the service GWlegal provided was outstanding. Staff were courteous and helpful at all times and they made the whole process stress free.

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13/08/18 - Reviewed by Mr Savage

I couldnt have ask for a better company to deal with our equity release I hope that more people choose you company.

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09/08/18 - Reviewed by Mr Cubitt

Excellent service!!

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07/08/18 - Reviewed by Mrs Gregg

Brilliant service. Friendly and helpful. Made my 81 year old mother feel comfortable and at ease. She found the experience easy to understand. Very happy

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06/08/18 - Reviewed by Mr McNamara

The legal side was explained, and very well covered and all options were explained.

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03/08/18 - Reviewed by Mr Crisp

Handling of our application was 1st class from start to finish thank you

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01/08/18 - Reviewed by Mrs Bitnere

Generally well satisfied with the service. Thank you for your help and advice in difficult situations.

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27/07/18 - Reviewed by Mr Green

Everyone was very professional+helpful

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26/07/18 - Reviewed by Mr Blackwell

Professional and simple

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25/07/18 - Reviewed by Mr Baynes

I found the service I received was excellent and very professional.

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24/07/18 - Reviewed by Mr Coles

Everything ran very smoothly and efficiently. The whole process completed within a couple of weeks. First class service!

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23/07/18 - Reviewed by Mr Hawkhead

Really pleased with service

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20/07/18 - Reviewed by Mr Atkinson

At this moment, I cannot give any words or comments on how GW could have performed better. May I just wish you every success and thank you.

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19/07/18 - Reviewed by Miss Rees

Great service and very easy to use. Always kept in contact and painless paperwork and very professional.

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18/07/18 - Reviewed by Miss Ball

Excelled in professionalism, civility, but most of all, pastience.

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17/07/18 - Reviewed by Anonymous

very bad service. never answering the phone or emails and because of this we lost the sale of the property we were looking to buy. they take our money without a care that our family is now homeless due to their rubbish service, slow and old fashioned service. Please be aware do not use these solicitors

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17/07/18 - Reviewed by Miss Dryburgh

Good service no problems and very prompt. Thank you.

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16/07/18 - Reviewed by Mr Entwistle

Excellent in all respects. Courteous,conscientious and most helpful staff - particularly Helen Airey and her team. Cannot fault in any respect. Thank you

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05/07/18 - Reviewed by Mrs Gratsa

As a company they were brilliant from start to finish. Everything was explained in full each time I spoke to one of the advisors reminding me of exactly what was happening during the process and everything that we had spoken and agreed to with regard to the equity release. At no time did I feel pressurised by anyone and they were more than helpful but to go over things that I was not sure on. Absolutely and unbelievably professional at all times.

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03/07/18 - Reviewed by Mr Wolf

Very prompt efficient service, very clear and thorough representative. Friendly and business-like.

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02/07/18 - Reviewed by Mr Okoli

I'm very grateful for your service, experience and professionalism of your staff especially when it comes to writing to client in simple English language. Will definitely recommend you to any of my friends, family and colleagues. Thank you so much Sue.

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29/06/18 - Reviewed by Mr Dobbins

Could not have wished for a more prompt service. Kept up to date every step of the way. Excellent!!!

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28/06/18 - Reviewed by Mrs Addy

Very pleased with your service. Thank you.

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27/06/18 - Reviewed by Mr Green

no problems excellent communication

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27/06/18 - Reviewed by David Stott

Not having the decency or respect to reply to my recorded delivery letter of compalnt or my subsequent email this company of conveyancing solicitors is the worst I have ever come across. It took one week short of four months for my purchase to go through with no chain, just excuses My sale was not much better plus the increase in charges above their quote unbelievable. Can’t say too much as on Friday I will be contacting the conveyanciing ombudsman with all the relevant information to claim back the huge extra expense G W Legal have caused me.

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25/06/18 - Reviewed by Mr Clark

I was extremely impressed by the efficient manner in which my equity release was dealt with. Thank you GWlegal.

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22/06/18 - Reviewed by Mrs Garrod

You have been very quick and kept us aware of the proceedings and our thanks in trusting you for keeping us so well informed.

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20/06/18 - Reviewed by Isaac fernandez

Initial contact was very professional and polite over phone. After clarifying cost involved I am left very disappointed. I feel that I am now in a position that I have to keep chasing for a response.
Overall I have lost trust in them will not recommend as when challenged they will ignore and leave you waiting, I believe that's unprofessional behavior.

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20/06/18 - Reviewed by Mrs Ogston

Excellent service dealt with in a friendly and helpful compassionate manner.

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18/06/18 - Reviewed by Mrs Bennett

Every person I spoke with on the phone was polite, pleasant and gave clear concise information. Thank you.

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11/06/18 - Reviewed by Mr Gibson

I was kept fully informed throughout the process - by phone and letter & I felt completely comfortable that the matter was in the hands of experienced professionals.

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08/06/18 - Reviewed by Miss Kumari

I was a little unsure about ppi claims and uncertain about the procedure involved. I knew from speaking with your firm and your level of professionalism you were likely to get me a result.

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06/06/18 - Reviewed by Mr Thurston

My experience with your company was unbelievable, nothing was to much trouble and it went through without me having to worry about what is next. Overall it was one experience that I would recommend to anyone thinking about doing the same.

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01/06/18 - Reviewed by Mr Medley

From personal research and anecdotal reports I chose GW Legal for their good reputation. My experience has been excellent particularly from Catherine Taperill.

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29/05/18 - Reviewed by Mr Dawkins

A perfect service for those who have little or no knowledge of a the Equity release process

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25/05/18 - Reviewed by Mrs Williams

The girls we dealt with on the telephone were especially courteous, very helpful and good at explaining everything simply. Everybody has been very helpful in what was not an easy decision for us to take, no “hard sell” or pressure was ever put on us. In the end it was an easy decision and we felt very comfortable about making it.

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23/05/18 - Reviewed by Mr Stevens

Excellent service & would recommend.

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22/05/18 - Reviewed by Anonymous

Service started off well then the case handler changed after that I had to continually chase and chase - poor service - would not use again

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21/05/18 - Reviewed by Mr Appleby

Excellent service. My point of contact Megan was top notch. Would recommend to family and friends

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18/05/18 - Reviewed by Mr Berry

Very professional service.

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11/05/18 - Reviewed by Mr Warwick

Your staff are all fantastic, you should be very proud of them

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09/05/18 - Reviewed by Mrs Cuthbertson

I would just like to thank all those involved in bringing my Equity Release to a speedy and satisfactory conclusion. Initially it was something that was daunting to say the least but the people involved put my mind at rest that I was doing the right thing. Thank you.

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03/05/18 - Reviewed by Mr Porteus

Equity Release requires some careful consideration and communication along the way is vital to ensure that the procedure runs smoothy and people are at ease with events. From our experience GWlegal excelled in this area. Payments were made on time, when they stated they would do something they did, and we would have no hesitation recommending GWLegal to anyone. If others are considering Equity Release and GWlegal are involved, then you can sleep easy.

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30/04/18 - Reviewed by Dean Meredith

Stay clear if you want to remortgage to consolidate loans.
I’m currently using GWlegal to remortgage as they where on my mortgage lenders preferred list and I thought it would speed things up, well what a big mistake that was.
It’s like they have never done this sort of thing before.
They ask for information near the end of the process which should of been done at the beginning which then causes pointless delays.
There’s no communication unless you contact them yourself ,and when you do contact them it’s never the same person and they tell you something completely different to what the last person said.
It’s a really poor service for the amount of money you are paying out. I can guarantee they won’t be this slow to collect there money on completion day , if we ever get there.

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27/04/18 - Reviewed by Ms Prentice

Getting an answer to an email late one evening was service beyond the call of duty!

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23/04/18 - Reviewed by Mr Jones

I would like to thank Aisling for her kindness and very professional handling of our equity release, I was never left wondering what was going on and made to feel valued. I would highly recommend GWlegal.

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18/04/18 - Reviewed by Mrs Clare

Excellent - efficient, courteous and speedy.

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16/04/18 - Reviewed by Anonymous

I would not recommend these solicitors.
I out of politeness gave these solicitors a fairly good review when they ask me for feedback as I was so relieved that it had gone through. But now I take it back. I have just found out that cash-back that was due to me was used in the proceeds of sale. They did not consult me as my mortgage offer stipulated they should. They included it in amongst all the fees etc without bringing it to my attention or asking me whether it was OK to use it for fees. I was only aware that it was included when I actually queried where it was! I am really angry with this. The whole conveyancing took much longer than it should. They didn't respond to queries quick enough. Myself and the estate agent spent ages chasing people to speed it up. They don't seem to communicate with each other or to anyone else as a matter of fact. I found them very frustrating.

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16/04/18 - Reviewed by Mr Enyiazu

Excellent service, good customer advisor and communication

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13/04/18 - Reviewed by Mr Wood

From beginning to end the service was very professional and easy to understand.

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05/04/18 - Reviewed by Keith

The service provided was excellent with good feedback on progress.

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15/03/18 - Reviewed by Mr Myers-Nobbs

VERY GOOD SERVICE - THANK YOU TO THE GW STAFF

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07/03/18 - Reviewed by Mrs Harris

Service was absolutely perfect!

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19/02/18 - Reviewed by Mrs Elcombe

We really cannot fault the service we have received from GWlegal, it has been excellent at every turn. our case has been dealt with promptly and efficiently and has only taken just over four weeks from start to completion. We would have no hesitation in thoroughly recommending your company. Very many thanks for making this a completely stress-free experience.

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12/02/18 - Reviewed by Mr Spinks

Every part of our equity release package from GWlegal was straightforward, the staff who we talked to were very friendly and most helpful from start to finish and a credit to the Company GWlegal.

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08/02/18 - Reviewed by Mrs Cruz

Very professional

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02/02/18 - Reviewed by Miss Chawner

Staff were very helpfull. Listened and gave explanations so I understood. Can't fault them.

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31/01/18 - Reviewed by Miss Desmond

I dealt with Susan Brockenbow on a previous house purchase and she was great, helpful and thorough.

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29/01/18 - Reviewed by Mrs Coffey

Very clear and concise explanation -easy to understand and excellent advice

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26/01/18 - Reviewed by Miss Rose

Good level of support and communication.

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25/01/18 - Reviewed by Mr Maddigan

Twice i've had had interaction with GWlegal, everybody I dealt with were dedicated and professional, no hesitation dealing with them, wholly recommend them. Help and expertise second to none.

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23/01/18 - Reviewed by Anne-Marie

I would like to extend special thanks to Elaine beamish. My case was a particularly sensitive one which seemed to encounter problems throughout. Elaine was so helpful and understanding. I felt very reasurred that she was putting every effort to see it through to completion within a very tight deadline which she did! A lovely person who deserves recognition for that.

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22/01/18 - Reviewed by Miss Ianc

Very satisfied about everything. The level of professionalism is outstanding.

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18/01/18 - Reviewed by Mr. Edmunds

A thoroughly professional Firm whose performance with my case has been excellent. I cannot think of one recommendation I could make to improve that performance. I have dealt with many Legal Firms but yours is the first one that has given me total satisfaction both times you have represented me. Many thanks for your professional and timely actions.

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17/01/18 - Reviewed by Ms. Price

They were always courteous and polite

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15/01/18 - Reviewed by Mr. Vare

Great experience

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12/01/18 - Reviewed by Mr. Gannon

I was completely satisfied with the work that was carried out on my behalf by your staff and in particular my appointed solicitor, Fiona Telford. I was impressed with the care with which Ms Telford insured that I fully understood and that I was comfortable with the agreement I was to enter into. I also happy with the speed in which the matters were dealt with.

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11/01/18 - Reviewed by Mr. Pritchard

Cannot fault the service you provide

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09/01/18 - Reviewed by Ms. Thomson

Absolutely great service and very helpful as I wouldn't I have known had ppI

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08/01/18 - Reviewed by Mr Parker

My contact at GWlegal has been Lesley Chadwick - a highly professional, friendly voice on the telephone - a person one can relate to easily and has been extremely helpful.

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05/01/18 - Reviewed by Ms. Ogston

I found that from receptionist to solicitor the service received was very good. Also I was not made to feel that i lacked intellect when I asked what might have been considered quite basic questions on the matters in hand

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04/01/18 - Reviewed by Mr. Mccallum

Very good service. Good customer service from Helen Airey!

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03/01/18 - Reviewed by Ms. Douglass

All staff have been cheerful, helpful and extremely polite. Always have explained everything to me.

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02/01/18 - Reviewed by Mr Wood

We are very satisfied with the service provided by GW Legal - in particular in the case of the only face-to-face meeting, with Mr Graham Fossey. Throughout our discussions he was thoroughly professional, friendly, courteous, knowledgable relaxed and re-assuring. Thank you Mr Fossey and GWLegal.

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22/12/17 - Reviewed by Miss Louise

Karen and Sue were both absolutely brilliant in dealing with my sale and Purchase, I would highly recommend the use of their services!

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18/12/17 - Reviewed by Mr Palmer

The service given from start to finish has been stress free & very professional. I would highly recommend GWlegal to anyone wishing to do an Equity Release.

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11/12/17 - Reviewed by Mrs Wilson

All staff professional and thorough in approach. A friendly manner too.

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05/12/17 - Reviewed by Mrs White

GWlegal offered a very professional service at all times w e were most impressed.

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22/11/17 - Reviewed by Mr Snook

Everytime i needed to contact GW i was greeted with a friendly voice and dealt with efficently

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10/11/17 - Reviewed by Mr Redmond

I was extremely impressed from the very first contact that was made. Everyone that I spoke to at every stage of our claim was professional, friendly, courteous and efficient and a credit to your company. I would have no hesitation in giving this reference, using your company again and in recommending to friends and family

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26/10/17 - Reviewed by Mr Fry

Excellent service and communication. Thank you.

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17/10/17 - Reviewed by Mr Kitty

We used GW Legal as the solicitors for our Equity Release. We had by first instinct looked at our local Legal Advisor/Solicitor who we use, but decided to chose GW Legal (as recommended by our Equity Release Advisor) due to their experience in this financial field. GW Legal were faultless in every single aspect and made the whole process seamless and stress free, with a very reasonable level of fees too. Excellent all round

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16/10/17 - Reviewed by Ms Rowlandson

Very efficient, kept up to date on progress and on the day of completion I had full confidence that it would all be completed as expected... and it did. Great service would recommend to others

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12/10/17 - Reviewed by Alex Loveless

Everything was brilliant - Karen and Sue did everything in their power to get the purchase through!

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10/10/17 - Reviewed by Mr Smith

Again. Very very impressive. Courteous and efficient. Many thanks from my wife and myself in completing our equity release. As you can gather we are not young people (77 years and 76 years). We have lived in our present home for some forty years and have no wish to leave it. This has enable us to ensure that either of us can remain here when one is left alone.

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05/10/17 - Reviewed by Mr Allcock

Absolutely excellent service at every stage. Prior to this experience I might well have felt some reservation at using Legal Services that were geographically distant from me. This experience has demonstrated that such concern need not be of great import.

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05/10/17 - Reviewed by Mr Allcock

Absolutely excellent service at every stage. Prior to this experience I might well have felt some reservation at using Legal Services that were geographically distant from me. This experience has demonstrated that such concern need not be of great import.

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24/09/17 - Reviewed by Anonymous

My lender appointed GW, so I unfortunately had no choice in the matter. Initial costs were 25% higher than the mid price of 3 quotes that I received elsewhere.

Purchase almost fell through as GW couldn’t meet the deadline after 3 extensions.

Very poor communication, administrators have terrible attitudes. Communication eventually picked up and work complete after involving one of the partners

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22/09/17 - Reviewed by Miss Bradley

Lisa is absolutely brilliant and has been extremely helpful

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19/09/17 - Reviewed by Mr Padam

I would like to give a personal thank you to Kerry walker, Lisa Oram and Shelly Cookson for their outstanding help and advice throughout my purchase. They were exceptional and made my experience as quick and easy as possible. Cannot thank them enough

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18/09/17 - Reviewed by Mrs Batchelor

Brilliant 100% can't fault you

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11/09/17 - Reviewed by Mr Redmond

I was extremely impressed from the very first contact that was made. Everyone that I spoke to at every stage of our claim was professional,friendly,courteous and efficient and a credit to your company. I would have no hesitation in giving this reference,using your company again and in recommending to friends and family.

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01/09/17 - Reviewed by Mrs Benson

All staff were courteous professional and easy to understand, no industry jargon and explained everything in a manner that would allow no misunderstanding.

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01/09/17 - Reviewed by Mrs Benson

All staff were courteous professional and easy to understand, no industry jargon and explained everything in a manner that would allow no misunderstanding.

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30/08/17 - Reviewed by Mrs H Padam

I would like to give a personal thank you to Kerry walker, Lisa Oram and Shelly Cookson for their outstanding help and advice throughout my purchase. They were exceptional and made my experience as quick and easy as possible. Cannot thank them enough.

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25/08/17 - Reviewed by Mr T Eddowes

I was very happy with the whole experience. Thank you again.

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24/08/17 - Reviewed by Mrs S Worthington

Excellent communication & service throughout

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23/08/17 - Reviewed by Joanne Westaway

I loved the personal service and regular updates. There have been times I have been at work and unable to take calls however Catherine (my rep) was always resourceful and patient using my email address and sending info quickly this way along with follow up text messages. I never felt pressured and always felt in good hands. Thank you Catherine!

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21/08/17 - Reviewed by Mr Critchley

A first class service throughout. Would recommend Goldsmith Williams to anyone. The home call service very helpful.

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17/08/17 - Reviewed by Mrs E Nicea Elson

personally once all paperwork was with yourselves via the courier and the mail, everything progressed really quickly,. we were amazed at how efficient everything was handled in just under 9 weeks.

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15/08/17 - Reviewed by Mrs J Bennett

My case was with Andy. He was polite and kept me informed On one occasion he wasn't there but the lady I spoke to was also well informed about the case so I didn't have to call back.

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14/08/17 - Reviewed by Asmat Shah Properties

Very good service I received

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14/08/17 - Reviewed by Asmat Shah Properties

Very good service I received

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11/08/17 - Reviewed by I Mackenzie

Excellent.

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10/08/17 - Reviewed by C Hyde

Overall service and commitment very

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09/08/17 - Reviewed by Mrs E Burgess

I much appreciated the personal touch i received from Anna Ramsel she was never too busy to listen and made me feel relaxed during the whole time

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08/08/17 - Reviewed by Mr S Smith

I unusually answered a cold call - PPI/You've had an accident (I've had no accidents, fyi..) calls get short shrift so its luck of the draw that you were answered but Catherine Taperell has done a great job so far.

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07/08/17 - Reviewed by Mr T Moreton

SUPERB !

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04/08/17 - Reviewed by Dharmesh

Terrible terrible terrible company. If I could give them negative star rating I would do that.
Rude staff's especially Emma Lynch, she needs to learn how to speak to her customers and not be rude.
Too slow and not proactive at all.
Took them 3 months to complete my remortgage, our broker recommended this company and I'm sure they have realised how bad they are.
Expensive in comparison to others but I had no choice as I had to use them, due to lenders requirements.
I WOULDN'T RECOMMEND THIS CONPANY TO ANYONE!!!!!

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04/08/17 - Reviewed by Ms J Stewart

David meadows kept me informed of all progresses made to my case. He gave me relevant advice and most of all was extremely polite, helpful and friendly.

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03/08/17 - Reviewed by Mr W Ackers

Fantastic from the start and really happy we went with you.

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02/08/17 - Reviewed by J Worsley

Give yourself a star status especially Helen White!

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31/07/17 - Reviewed by Ms Quinton-Smith

Equity release isn't for everyone but it suits us and we felt everything was handled very professionally

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28/07/17 - Reviewed by Mr Ayres

the service received was 100%, thank you.

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27/07/17 - Reviewed by Anonymous

PPI SALES CALL. I have been called 3 times in a space of three weeks for this same company. On 3 separate occasions I have asked for my details to be taken off. No honest solicitor firm would use cold calling as a method of business. Last person I spoke to was by the name of Keith. Extremely rude. No consideration.

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26/07/17 - Reviewed by Mrs Jackson

Heather Kitsen and Joeseph both very polite and a pleasure to deal with. Used GW on a few occasions now and would use for future purchases.

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25/07/17 - Reviewed by W Clint

First class

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24/07/17 - Reviewed by Mr J Sheedy

I was very pleased and always felt that they would undertake all legal issues professionally and to my benefit. They made me feel secure in negotiations and I am very thankful.....John

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14/07/17 - Reviewed by Mrs J L Jackson

Heather Kitsen and Joeseph both very polite and a pleasure to deal with. Used GW on a few occasions now and would use for future purchases.

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13/07/17 - Reviewed by C McDonough

I would just like to say that Ms L Cummins was very professional, polite and very helpful and would not hesitate to seek her assistance in the future should the need arise.

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12/07/17 - Reviewed by Ms J Stewart

David meadows kept me informed of all progresses made to my case. He gave me relevant advice and most of all was extremely polite, helpful and friend

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11/07/17 - Reviewed by Miss D Higgins

I dealt with Tara McDermott who was first class. Ensured I understood each aspect and kept me up to date - highly recommend her for her dedication and professionalism.

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11/07/17 - Reviewed by Claire Scanlan

Slow service, and rude. I feel the only way my sale progressed is when I had to get involved and complain. They sit on documents for days. I was told over the phone that they receive over 200 emails a day and can not prioritise anything they will get to it as an when it's next in the queue. Even if this is how they work, to be told this over the phone is terrible. No relationship or communication at all apart from letters in the post. A call centre approach to conveyancing and very expensive. I had to repeat myself and wasn't listened too on occasions. I was recommended by my broker but wish I had done my own research and went with a local Solicitor. My seller is actually purchasing a flat in the same block as me and they were ready to exchange over a month before me. They threatened to pull out because of lack of communication but this was not taken seriously until I called to complain. The sellers will be my neighbours when we complete next week and it is unfortunate that this situation has damaged our relationship. I will never recommend Goldsmiths. I have raised a complaint but not heard anything in over a week. Not had any apology at all yet and made to feel like I am the problem. If I treated my clients like this I would not have any left!

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10/07/17 - Reviewed by Mrs C Card

Really really good - you knock spots off all other solicitors that we've used for conveyancing. We wouldn't use anyone else.

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07/07/17 - Reviewed by M Ollerton

Professional and quick on my financial claim.

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06/07/17 - Reviewed by S Sephton

Excellent service from start to finish . Thank you all.

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04/07/17 - Reviewed by Mr J Buckley

Rapid, efficient and very professional service. Would highly recommend Goldsmith Williams.

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03/07/17 - Reviewed by J McMahon

Overall very satisfactory and a good result obtained for my financial claim

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03/07/17 - Reviewed by Dr M H William Munro

We were really impressed with the service provided for our financial claim. We has regular updates and were always able to speak to one of the team who was able to access the information we required. We would like to mention Megan Rose, Megan Buckley ,and Anna B in particular. Their hard work on our case has been much appreciated. We will recommend your services without a doubt.

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30/06/17 - Reviewed by S Mackay Gilhooly

A very easy to use and informative app. Goldsmith Williams provided a very professional and prompt service for my remortgage.

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29/06/17 - Reviewed by Mr D Brown

Goldsmith Williams Solicitors delivered an excellent service and I would highly recommend them.

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28/06/17 - Reviewed by Mr Nicholson

Excellent service could not fault fantastic company and staff

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27/06/17 - Reviewed by Mrs Nowill

I do not think there is much else I can say, everything was done most satisfactorily, thank you

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27/06/17 - Reviewed by Anonymous

We used GW as we were governed by our mortgage lender which solicitor we could use when purchasing our property. I would avoid GW at all costs. Not only are they expensive, they wouldn't know what good customer service is if it hit them in the face! On multiple occasions they contradicted themselves, told us lies and didn't even know the details of our case - telling us the process of buying a flat will easily take 12-14 weeks, we were buying a house & calling my husband the wrong name. On top of their ridiculous costs, if you want to speak to them (which you will need to do several times a day to make sure they remember to deal with your case) you have to phone an 0845 number which set us back an additional £150 for just one month! The whole process took several months for a simple purchase - there was no chain! They have no sense of urgency, they use a third party to conduct the searches on your property which costs you more money and they are just as poor as GW! I raised all my concerns with the head of department, expressing my concerns of the poor service and communication and I had to chase a response from them several times. When I did get a reply to my formal complaint, they just stated back to me what I said and ignored the issue I had with the poor communication & service.

If you want to purchase a property in a timely manner, pay reasonable fees and feel valued as a customer, THEN STAY FAR AWAY FROM THIS COMPANY!! They caused us nothing but stress. The time I spent chasing them, phoning other organisations to find out GW had been lying to us and trying to get our purchase completed was absolutely unacceptable for the money we were paying and the service you expect. They absolutely should be ashamed of themselves.

Look on their Facebook page, doesnt give you the option to leave a review, unlike other companies and is filled with 'take your dog to work' & 'after work drinks' speaks volumes for the image of a so called professional company they like to think they are!!

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20/06/17 - Reviewed by Mr Radin

Very polite and clear updates.

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19/06/17 - Reviewed by Mr Reynolds

very efficient service and pleasant telephone conversations

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19/06/17 - Reviewed by Mr Reynolds

very efficient service and pleasant telephone conversations

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16/06/17 - Reviewed by Mr Rigby

There was several queries we had to deal with while going through the process of Equity Release, these were dealt with in a professional manner by Ms Helen White at your Liverpool office.

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09/06/17 - Reviewed by Mrs Merry

I am very happy with all the service I received whenever I inquired about anything. Everyone was very polite.

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08/06/17 - Reviewed by Mrs Grint

Once again, Ross 'got it' from the start when I was running out of time to 'book my slot' in my builder's schedule. - He is booked up for months ahead. Your Ricardo was magnificent too - lovely helpful guy. - would say both are assets to your company.

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06/06/17 - Reviewed by Mr Sydes

From the first introduction to Goldsmith Williams by the Financial Adviser to the completion of our case, we have been met with nothing but professionalism, extreme competence, kindness, and patience. For us, undertaking Equity Release felt an enormous, daunting prospect, but Goldsmith Williams' dealing with us reassured us we were in safe hands. The gentleman handling our case presented as very knowledgeable, competent and kind, and we felt reassured by him in every aspect.

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31/05/17 - Reviewed by Miss Porter

Fast, Efficient, Courteous Service ..Truly Outstanding..Thank you Fiona !

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24/05/17 - Reviewed by Mr Banks

All good. Professional and friendly.

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23/05/17 - Reviewed by Miss Honeywill

Goldsmith Williams where professional, polite and helpful they talked me through every step and phoned with any updates.

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22/05/17 - Reviewed by Mr Hinton

we received a good service from them.

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17/05/17 - Reviewed by Mr James

Very satisfied with the service provided.very quick turn around on my equity release.

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16/05/17 - Reviewed by Mr Ranford Marten

As expected from the advice given by our equity release adviser, the service received from Goldsmith Williams entirely met our satisfaction with regard to professionalism and attention to detail.

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15/05/17 - Reviewed by Mr Marten

As expected from the advice given by our equity release adviser, the service received from Goldsmith Williams entirely met our satisfaction with regard to professionalism and attention to detail.

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12/05/17 - Reviewed by Mr Kean

Speed. Ease of dealing with my fee earner Nichola Gifford on my equity release.

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10/05/17 - Reviewed by Mrs McCrave

I am very happy with everything that has been done. And am now just waiting for my pay out.

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04/05/17 - Reviewed by Mrs Preston

We were kept informed of the progress at all times.

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03/05/17 - Reviewed by Mrs Masters

Very happy Anna pulled out all the stops today to help us in our time of need as we have had a rough time and needed funds asap. Thank you Anna

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28/04/17 - Reviewed by Mrs Marshall

Alex was brilliant and kept us informed every step of the way. The service we received from Goldsmith Williams was faultless.

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24/04/17 - Reviewed by Mr Cohen

very efficient and human staff. excellent and very professional company. many thanks from both of us

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20/04/17 - Reviewed by Anonymous

Very little work required from my side as everything was dealt with by Goldsmith Williams. Kept informed throughout the whole process and quick to respond to any queries. Much appreciated. Thank you

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18/04/17 - Reviewed by Jess

BEWARE !! BEWARE!! . Awful! this must be be worse so called Solicitors in the entire country please avoid at all costs unless you have no time limit or finance issue, this company will destroy your faith in the legal service.

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18/04/17 - Reviewed by Darren Owen

AVOID AT ALL COSTS
Absolute disgrace every time you ring up for an update it's being looked at in next 48 hours,even though they had the files for over a week,send files back when you eventually receive them yet again sat on a desk for a week waiting to be looked at this Is the most stressful experience of my life ,a week from today if not compleated me my partner my little boy will have to move in with my mother in a 1 bedroom bungalow

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