12 reviews (4/5) and information for Ansons Solicitors Limited, Lichfield
How to find us
St. Marys Chambers, 5-7 Breadmarket Street, Lichfield, Staffordshire, WS13 6LQ
Facilities Office has disabled access
Languages spoken English
Size of firm 12 solicitors
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Legal services at this branch
- Clinical negligence
- Commercial litigation
- Commercial property
- Company and commercial
- Conveyancing - residential
- Corporate finance
- Dispute resolution - civil mediation
- Dispute resolution - commercial mediation
- Family - general
- Information Technology
- Insolvency and restructuring - business
- Intellectual property
- Landlord and tenant - residential
- Licensing gaming and betting
- Litigation - general
- entertainment and sport
- Mergers and acquisitions
- Personal injury
- Private client - Probate
- Private client - trusts
- Private client - Wills
- Professional negligence
General Legal advice
25/03/20 - Reviewed by Frustrated Client
I would not recommend Elaine Durkin to anyone, deliberate delay tactics almost that almost cost me a purchase almost leads me to believe she is incompetent at her job.
06/08/18 - Reviewed by Ryan Doolan
Very disappointing service for a number of reasons.
I felt that the clientâ€™s needs were not important which was evidenced by their unwillingness to think outside the box on allowing my parents to attend meetings with me whilst purchasing my first home but they were providing the funds. The Law Society does not categorically state this is not an option but something that has to be considered carefully to avoid conflicts of interest. There was no consideration whatsoever.
Definitely a post box service where no advice was given that was of any use and I could have done the same job myself or used an on line conveyancing service in terms of the searches.
Poor attention to detail. I had to point out errors in the communication which from a solicitor is worrying as their precision should be paramount.
Lack of flexibility. I had chosen a local solicitor as it was felt they would know the area better than a Birmingham based solicitor. They didnâ€™t. In fact, I was charged an additional Â£200 due to the property being freehold subject to a management charge when anybody who knows the area would know this was the case and should have included this within their original quotation. In addition, they were unable to operate flexible hours for the purposes of a meeting or signing contracts and suggested I take a days holiday!!
When complaints were escalated to one of the Directors, they were dismissive, said that in their experience they had never known a first time buyer need a parent attend a meeting with them and said that she believed Ansons had adhered to their usual high standards of customer service. !! In my opinion, with the quality of advice that was provided it was fortunate that I had advice/support from my parents during the process as meaningful guidance was certainly not provided by Ansons. As far as Ansons comments about their high standards is concerned , my opinion is that customer service is judged best by the customer on the receiving end.
My overall conclusion is I will not use or recommend Ansons again.
22/05/17 - Reviewed by Anonymous
Terrible. We used Ansons in 2015 for the purpose of conveyancing and were left with no fixed abode due to the lazy service. However, they did take all monies owed before raising any concern. We complained to the legal ombudsman who found fault despite their lies about what was verbally communicated but they refused to refund any fees. Avoid!!
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