4 reviews (3/5) and information for Austins Solicitors, Chiswick

04/08/23 - Reviewed by Duarte Garrido

Hiring Austins as our solicitor when buying a new property nearly caused us to lose the house.

They were responsive at first engagement, and until we made the downpayment.

After that, we could not get hold of them, and our Mortgage Brokers could not find them in the Lenders’ panel.

Austins was unresponsive, never available, and rude on the phone and on email with both us, our mortgage brokers, and our realtor.

They refused to send us a detailed bill of her services when we seized service and ghosted us during the most important phase of the buying process.

That, toppled with constant typos and mistakes on email, and a shaddy office practice seemingly unrecognised by one of the UK major lenders, made the firm an absolute nightmare to work with.

In the end, we were forced to change solicitors and never saw our money back.

Was this review helpful?  
15   15

Respond   Report abuse

30/06/20 - Reviewed by Anonymous

I was quoted a price for purchase of some land and then out of the blue got a bill for twice the amount without any warning or additional work completed. The work that was completed was very minimal and I am in no better of a situation than when I started the process.

Was this review helpful?  
26   22

Respond   Report abuse