(31389)18 reviews (3/5) and information for Bonallack & Bishop, Salisbury
How to find us
Rougemont House, Rougemont Close, Salisbury, Wiltshire, SP1 1LY
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Facilities Office accepts Legal Aid
Languages spoken Afrikaans, English, French
Size of firm 12 solicitors
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- Advocacy
- Charities
- Children
- Clinical negligence
- Commercial litigation
- Commercial property
- Company and commercial
- Conveyancing - residential
- Corporate finance
- Crime - general
- Dispute resolution - civil mediation
- Dispute resolution - commercial mediation
- Employment
- Family - general
- Human rights
- Information Technology
- Intellectual property
- Landlord and tenant - residential
- Litigation - general
- Mergers and acquisitions
- Military
- Neighbour disputes
- Personal injury
- Private client - Probate
- Private client - trusts
- Private client - Wills
- Professional negligence
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Conveyancing/property
03/11/22 - Reviewed by Anonymous
If you are a fee paying Client and you want to be treated with utter contempt then go to their Fordingbridge office and make sure you get Claudia, the PA or maybe the clerk?..oh wait though, Claudia is never available on the phone and won't answer her emails she will however find plenty of time to go through paperwork , when you've decided to cut your losses and instruct a proper firm of solicitors, to make damn sure you pay a few measly pounds for "work" allegedly carried out, although no evidence of this will be produced when requested. Oh, and they don't respond to written complaints either. Looking at previous reviews, much as their response might be shock, because this is not how they usually do things Blah, blah, blah.....They really Do! Please don't go there.
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General Legal advice
22/08/21 - Reviewed by A.B.
Unprofessional & very ill-mannered. Avoid.
Was this review helpful? 32 34
Conveyancing/property
24/09/20 - Reviewed by Anonymous
Really poor throughout, I would not recommend these guys if you're looking for conveyancing services.
Firstly, they failed to send through hard copies of any documents, then objected when I returned forms with signatures scanned in and emailed- I paid a lot for their services and they couldn't even cover the cost of sending me some paper!
Had to nag constantly to receive any sort of update on the process, often receiving responses such as 'oh yes we had that a week ago'. My name was constantly misspelt in correspondence. The purchase price written on the contract was out by a factor of 100. I remain convinced that if I had not made contact, I would still be waiting today. These guys were not at all proactive in getting the process moving and at no point did I really feel like they were on my side. I have massive regrets that I chose to use Bonallack and Bishop. Honestly, avoid.
Was this review helpful? 47 33
15/10/20 - Response by Tim Bishop, Senior Partner, Bonallack & Bishop
I’m really sorry you feel we let you down. With regard to sending electronic rather than hard copies, we routinely do so in the client’s interest for two reasons. Firstly to avoid the inevitable delay in the post – there are currently a number of delays in the conveyancing process and we try very hard to speed things up as much as possible. Secondly sending electronic copy avoids any possible risk of infection. In fact, email has been our default method of communication for some time – however this is always subject to the wishes of the client. So, if you did ask for hard copies and we failed to send them, my apologies.
And can I also apologise for any errors in the paperwork or any delay that we were responsible for. It’s not the kind of client service we aim to provide
Conveyancing/property
19/05/18 - Reviewed by Anonymous
Used them when purchasing a house. HORRIBLE. Delt with Anita Wilson and she is absolutely rubbish. Not informed at any stage of the purchase of the house, even when the £200k is sent, no confirmation that money is received or anything.
5 months after purchase, emailed asking on an update on Land Registration and receive no response but an official land registration document from the register about 3 weeks later saying it's been completed. Which implies they completely forgot and didn't even have the decency to apologize or let me know it's been done. Date on the register confirms it was done a few days after my email.
Completion letter was also provided with the date off by 2 months. For someone whose job relies on attention to detail, there was no attention given to anything here.
Highly recommend you stay away and find someone else.
Was this review helpful? 31 35
General Legal advice
29/11/17 - Reviewed by Anonymous
This was the worst legal firm ever! They did so many professional mistakes which caused us losing because of their mistakes. Do not believe the good reviews as they are untrue.
Was this review helpful? 32 27
03/02/18 - Response by Christine
Would you contact me please about your review? I have similar issues with this firm. I can send you my phone number or email address if you don’t mind. Many thanks.
Divorce
25/05/17 - Reviewed by Paul
I used these to action a divorce whilst I was preparing to leave the Army. It was all about the money and not getting the best for me. The Barrister who was hired on my behalf was only interested in getting a quick deal. I complained and was threatened with a letter which stated that I would be pursued for more money which was owed to them due to a mistake made by them when sorting out the divorce settlement. I would never recommend these at all! Stay clear!!
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31 21
Divorce
23/03/15 - Reviewed by Andrew Paling
Used Bonnallck & Bishop for my divorce. Confused my ex wife with another customers details. They swapped solicitors half way through, that led to delays, repetition and cost. Communication and customer service was terrible.
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45 27
03/02/18 - Response by Christine
I’ve had similar issues with this firm. Would you mind contacting me about your review? Happy to send you my phone number or email address if you’re happy for me to do so. Many thanks
General Legal advice
18/11/13 - Reviewed by Amanda Snook
I have had to spend the last three years suing this company for incompetent conveyancing. Their representatives treated us appallingly, at times insulting and belittling. We settled for less than our representative said the case was worth because we just could not stand the stress any longer.
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39 34
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