1 reviews (1/5) and information for Clp Care Funding Solicitor, Shrewsbury
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2 Parrys Close, Bayston Hill , Shrewsbury, Shropshire, SY3 0HP
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Family
03/07/17 - Reviewed by Shirley Howells
My family engaged this Solicitor to help us deal with Care Funding for our elderly mother who had Alzheimer's disease and needed to be transferred from hospital to a Care home. We needed urgent help to set up a Deferred Payment Agreement with the local authority.
We were required to pay £600 up front and had an initial meeting with the solicitor who outlined what she intended to do to support our application for the agreement. I had already completed the application form and have since realised that all the Solicitor needed to do was post the form to the Local Authority and contact them to advise that we were making an application, both of which I could have done myself!
However, in the proceeding three months, not only did this solicitor fail to complete these simple tasks, but also failed to respond to our requests for help and advice as we received invoices and final demands for the costs of our mother's care from the Local Authority. This caused us a great deal of stress at at time when we really need support and became a further issue for us to deal with, alongside making sure our Mother's Care placing was not compromised.
Finally we complained both to the Solicitors Regulation Authority and the Legal Ombudsman who both found in our favour.
Interestingly, we are still awaiting our fees to be returned from this firm and also to receive the compensation we were awarded by the Legal Ombudsman.
The service provided by this firm was appalling. The Solicitor was both utterly ineffective, inefficient and at times deliberately misleading in her infrequent communications with us.
I would under no circumstances recommend this Solicitor to anyone else. If I could have awarded NO stars, I would have done so.
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