180 reviews (4/5) and information for Conveyancing Direct Ltd Property Lawyers T/A Be Legal or B E Legal, St.Leonards-On-Sea
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Windmill Road , St.Leonards-On-Sea, East Sussex, TN38 9BY
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15/06/20 - Reviewed by Anonymous
Very poor customer service. Got moved between solicitors, first one was totally irrespectful, never replied to a single email (I sent him about 10 emails over about two weeks time and Never got any reply!) and never informed about any progress on our case (there was no progress at all). Finally got moved to another solicitor only after complaining and saying that we will move our business somewhere else, and the second solicitor did better job although still not as good as you would expect spending thousands of pounds of your money you have been working hard to earn in the first place.
Very poor care of the customer, they don't seem to care.
Will definitely not use this company again and will not recommend to anyone.
16/11/14 - Reviewed by Anonymous
Chose them as a colleague recommended them, their 'fixed fee' quote was lowest, and I thought my purchase was a straightforward case. However, they charged me extra later for items they had mentioned in the original quote. Their letters were rushed cut-and-paste jobs. One had two different sets of fees for the same items, on different pages. In their final invoice they charged me extra again.
One letter asked me to study the fixtures and fittings form and the Seller's Property Information Form which were not enclosed. When I chased, they said they did not exist as it was a probate sale.
When the building society asked for a particular document, an impasse occurred and they said 'In all my years of conveyancing I've never been asked for this... I can't see what else we can do!' and I had to try to get them to speak to each other.
In sum, I would gladly pay a local solicitor a higher fee to be relieved of the high degree of stress I experienced over several months. Thankfully they did manage to complete in the end.
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