48 reviews (3/5) and information for Garner Canning Limited, Tamworth

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3.5 stars average for Garner Canning Limited from 48 reviews  
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Accreditations

The Law Society Accredited - Family LawLexcel Legal Practice Quality MarkThe Law Society Accredited - Conveyancing Quality

How to find us

11 Aldergate, Tamworth, Staffordshire, B79 7DL

Other branches


Facilities Office accepts Legal Aid

Languages spoken English, German 
Size of firm 4 solicitors


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Reviews

3.5 stars average for Garner Canning Limited from 48 reviews

Based on 48 review(s)

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Summary

5 stars   25
4 stars   0
3 stars   0
2 stars   0
1 stars   22

Legal services at this branch

  • Banking
  • Charities
  • Children
  • Commercial litigation
  • Commercial property
  • Company and commercial
  • Conveyancing - residential
  • Family - general
  • Landlord and tenant - residential
  • Licensing gaming and betting
  • Mental health
  • Private client - Probate
  • Private client - trusts
  • Private client - Wills
  • Tax


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Garner Canning Limited

Divorce

1 stars

11/09/19 - Reviewed by MA

Drove 20 mile round trip for meeting. Arrived early. Was told I was late by abrupt receptionists. I pointed out that I wasn't as my confirmation e-mail was the time I'd arrived for - mistake was at their end. Receptionist then on phone speaking loudly saying client was later for meeting (untrue). Receptionist unable to locate the solicitor I was meeting. Left for fifteen minutes in reception without a word of explanation or advice so left. Stressful process around divorce compounded by Garner Canning incompetence and rudeness - DO NOT USE.

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Garner Canning Limited

Conveyancing/property

1 stars

03/06/19 - Reviewed by Anonymous

AVOID AT ALL COSTS!
We were passed on to them through Homeward Legal and it took 6 months to sell our house (to a first time buyer with a mortgage in place) and buy our new house (a new build). They overlooked documents, lost us our first buyer due to delays, passed us on to 3 different coneveyancers, lied to us, exchanged contracts on our purchase without checking our mortgage release timescales so put us in breach of contract and I could go on and on. We complained and complained and complained - in the end they just refunded our fees in full but we’ve still pressed on with a complaint to the SRA. Mr Glover is their “Complaints Manager” but he doesn’t respond or even follow their own complaints process. I would never use them or recommend them to anyone.

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Garner Canning Limited

Conveyancing/property

1 stars

30/05/19 - Reviewed by Anonymous

Avoid avoid avoid!!!!!!!
Chose these as we weren’t in an immediate rush due to sellers chain (we are chain free). No communication.
Leave messages for call backs with no return. Emails sent asking for updates with no return. Staff are rude and lack any knowledge when asked specific questions.
Initially told we would be assigned 1 person and passed around to several others.
Would not recommend!!!

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Garner Canning Limited

Conveyancing/property

1 stars

15/05/19 - Reviewed by Anonymous

AVOID AT ALL COSTS!
These Solicitors are so bad, if I ever come across a property chain in the future that involved these people, I would cancel the purchase/sale unless they were removed. Currently into month 6 of a purchase where there is NO chain, funds are ready and in place and the sellers have already vacated!?!
When people ask about who these solicitors are, you only get bad news, and that's from Estate Agents!!!!
1 Star is too many!

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Garner Canning Limited

Conveyancing/property

1 stars

23/04/19 - Reviewed by Ali

Angry at the service. 6 months now and still haven't got the survey checks for me to agree to. They lie and say we have it and that they are sending it to me which was two weeks ago. Trying to call them they never answer or on holiday when they do. 6 months is crazy. I don't understand how they still have any business. I had no choice the solicitor I was with joined them.

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Garner Canning Limited

General Legal advice

1 stars

06/03/19 - Reviewed by susan edwards

Terrible service told them I wasnt happy Gail at Tamworth was getting trust done I at to wait a year for it to go through when it should of took 2 months.
I asked them to send a bill They sent me an invoice with no bank details they sent a letter saying interest will be added if not paid so I asked to pay over the phone their pay machine was not working for days.
I told Gail at the Tamworth branch me or my daughter not happy the way we been treated being put on hold ages rude staff no bill sent out i made loads of calls but cant pay it as they machine not working.
GAIL REFUSED TO SAY SORRY AND I EXPLAINED IM OLD 77YRS IN PAIN AND CAUSED ME STRESS AND INCONVENICE AND I ASKED HER 3 TIMES SO R U GOING TO SAY SORRY SHE SAID NO.
Im 77 yrs old and in a lot of pain this as stressed me and my daughter out. was put u on hold for ages
They dont care about the customers.
Staff are rude and change subject when I asked anything bad manners.
Never will I use them again

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Garner Canning Limited

Conveyancing/property

1 stars

05/03/19 - Reviewed by Istvan

They were my buyers solicitors and they were awful. Everyone in the long chain was ready by December, except them. The completion taken place in middle of February... And I forgot to mention our buyers were first-time buyers. They were rarely answering any calls, emails. When the top of the chain started pushing, they seemed they do not care about it. The chain almost break. They were also often lying, they were telling different things to our solicitors and their clients.

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Garner Canning Limited

Conveyancing/property

1 stars

14/02/19 - Reviewed by Anonymous

Absolutely shocking!!!!!! Don’t touch them!! A 1 star rating is too high!!

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Garner Canning Limited

Conveyancing/property

1 stars

05/02/19 - Reviewed by Anonymous

Nothing but rude emails and extra fees hidden away.

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Garner Canning Limited

Conveyancing/property

1 stars

31/01/19 - Reviewed by Unhappy

Service levels are shocking. When I complained about the delay in responses I was informed there was a fee for a prompt response. This was news to me. I would not use them again even if they offered all their services for free. Everything is slow and they just don’t care. They are painful to work with. They are not worth the perceived savings because the time you will send chasing them will be double.

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Garner Canning Limited

Conveyancing/property

1 stars

03/12/18 - Reviewed by Anonymous

I recently purchased a property and used this company there conduct was atrocious, they are rude bad mannered and don’t really give a damn.
They do not return calls, and when things are not running smoothly it’s never their fault even when you complain to a manager they will always defend their staff.
If you really are looking for the worst experience possible then please do use this company buying and selling a property can be a nightmare when I used this company it certainly was.
Stay clear! and if you want a smooth transaction then use someone else.

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Garner Canning Limited

Conveyancing/property

1 stars

24/10/18 - Reviewed by Matt Field

Disgraceful service. They cannot even adhere to their own complaints procedure. I have been constantly ignored by a director despite repeated emails. Please call me appears to be translated to please ignore me.

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Garner Canning Limited

Conveyancing/property

1 stars

17/08/18 - Reviewed by Anonymous

awful company, poor communication and delayed a simple chain. was referred to them, would never choose them again

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Garner Canning Limited

Conveyancing/property

1 stars

19/07/18 - Reviewed by Mo

Our relationship with Garner Canning Tamworth began due to a recommendation from our agent who admitted that a referral fee was paid to them. I would never choose a solicitor on that basis again. Our vendor was apparently using the same firm in Atherstone so we were required to sign a form saying that the solicitor would not act for us if there was a conflict of interest. At the outset there was no conflict but matters escalated during the sale/purchase and again, in retrospect I would never sign a document like this again, because the conflict caused us a lot of money and distress, and you guessed it, after completion and fees paid, the solicitor said there was a conflict of interest and would not deal with the matter. I lodged a complaint through their official complaints procedure, I thought I would give them a chance after seeing their responses to anonymous reviews on here. After two requests for an update to their complaints director which was not acknowledged or replied to I finally after nearly 4 weeks of waiting sent a more critical email and copied to the managing director I eventually got the reply denying all my complaints At one point I was advised to engage a litigation lawyer to resolve the purchase problems We are pensioners not oligarchs!! I could fill several pages of my dissatisfaction with this firm but I don't want to waste more time on it. Just a couple of overall points. There are several very angry, stressed, disappointed and dissatisfied customers on these reviews, all complaining of very similar issues, Lack of response, no communication, discounting customers experience because there's no proof. I have engaged solicitors for conveyancing 9 times in my adult life, I have never had cause to complain or leave a critical review before this one. As one reviewer stated "simple communication goes a long way in customer service". Garner Canning could have resolved this very easily in my case but they failed. So take note, its very easy to get 5 stars when all goes smoothly but when there are complications and clients(N.B. real human beings with feelings and vulnerabilities) need to be communicated to, responded too, then be very careful of who you choose to pay several thousand pounds of your hard earned money. I will never use this solicitors again.

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Garner Canning Limited

Conveyancing/property

1 stars

08/07/18 - Reviewed by Mrs J

Please, please, please do not use these solicitors. Our buyers instructed them when buying our property and I’ve come to realise they are thoroughly incompetent.
They do not answer calls or emails.
They left vital identity checks to the last minute, something I thought would be the first thing a solicitor would ask for when engaging with a client due to money laundering and fraud.
They asked us to send them the searches which they themselves couldn’t be bothered to undertake but will no doubt charge our buyer for!
A simple house move with only three in the chain has taken nearly 4 months and is still ongoing! We have lost money through cancellation of the removal firm and have suffered untold stress when our seller threatened to pull out.
Garner Canning you are not professional and you certainly can’t call yourself solicitors.

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Garner Canning Limited

Conveyancing/property

1 stars

07/06/18 - Reviewed by Anonymous

Please do not use these, without doubt the worst solicitors i have ever used, borderline a joke.

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05/07/18 - Response by Anonymous

I stuck with them. they have been sitting on my file for nearly 2 months

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Garner Canning Limited

Conveyancing/property

1 stars

04/03/18 - Reviewed by Karen

I used Coleshill office to have my late parents house registered in my name , initially it was a good service until I came to sell the house only to find out from the solicitor I was using to sell the house , told me that the freehold had been put into my name but the lease which should have been removed was still in my late parents name !!
I rang coleshill office to discuss why this wasn’t done , and yes you guessed it , no return phone calls or emails and then finally I managed to speak to a very rude secretary ,I asked to ask mr Glover to return my call to which she replied , I’ll ask him , but I know he won’t !!
This has cost me valuable time in trying to sell the house and extra cost to the solicitor I’m now using !
I still have no apology from colehill office and as yet still waiting for a response from my last email which was 2 weeks ago !

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Garner Canning Limited

Conveyancing/property

1 stars

13/11/17 - Reviewed by Jav

I have been trying to buy a property. Received initial paperwork which I delivered in person the next day and paid the £250 fee. 6 weeks later, not a single phone call from the Coleshill branch. Week 5 and i have followed up and been told there was a delay from the solicitors on the sellers side. This isn't true as I personally know the seller. Promises of call backs from the conveyancer and admin team have not materialised. Have been told the paperwork is still with admin, which leads me to believe that no work has yet been done. I would just want my money back so I can go to another solicitor. Really frustrated by the experience.

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Garner Canning Limited

Conveyancing/property

1 stars

25/09/17 - Reviewed by Mark

I echo what those have said below. Delay after delay. They don't get back to you when you leave messages. I had to chase everything loads of times to ensure things are done. Ended up being a middle man between the two solicitors involved in the purchase/sale, and it generally ended up that the delays were with Garner Canning. Do not use, I would certainly never use them again.

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17/10/17 - Response by Garner Canning

Under our complaints procedure any shortcomings in our service are identified, and an apology is made and compensation is paid as appropriate. It does not appear from this anonymous posting that any complaint has been made to us which would have engaged this procedure and we would have liked to have had the opportunity to discuss with this client their concerns.



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23/11/17 - Response by Pauline Hazelby

Telephone calls are never returned even after several attempts. Same with emails.Very disappointing and rude not to respond!

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Garner Canning Limited

Conveyancing/property

1 stars

05/09/17 - Reviewed by Anonymous

Poor service, no communication- one of the most painful experience. Never responded to calls, genuinely shocking!

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17/10/17 - Response by Garner Canning

Under our complaints procedure any shortcomings in our service are identified, and an apology is made and compensation is paid as appropriate. It does not appear from this anonymous posting that any complaint has been made to us which would have engaged this procedure and we would have liked to have had the opportunity to discuss with this client their concerns.

The conveyancer named no longer works for us and we are confident of the ability of our conveyancers to provide an efficient and courteous service.

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01/12/17 - Response by Liam

Unfortunately, i have had the same issue too. 8 weeks and did not recieve a single call to establish what has been done. Instead I have to call them and get told I will have a call back. Simple communication to keep you in the loop goes a long way in customer service. Not sure if the lady who is responsible for my work, Pauline Higgins actually exists. I have never been able to get in touch with her! Simply awful.

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Garner Canning Limited

Conveyancing/property

1 stars

18/08/17 - Reviewed by Anonymous

We have used garner canning for the purchase. Since very begging they were the only headache we had. At the start, Amandeep Basi - the most unprofessional person I dealt with there, nothing done until last week before contract exchange. She had sent us the documents of other people matter. I informed GC I'm not happy with service provided so far. My fee earner had changed, not even sure who is that as every week I had to speak to somebody else. Due to their negligence the exchange was delayed by over 2 months, developer was to remarket the property. I had to keep contacting their supervisor, that finally forced the exchange. It got better for a while but after that, when we are on completion date now, the funds are still not cleared and it's almost 4 o'clock (explained as system failure) - always a problem with gc, until the last minute with them.

If you want to sleep at night, DO NOT USE GARNER CANNING. Need to ask and chase every single little thing. Paying for nothing but a stamp and a bit of paperwork done after thousands of calls asking for it to be done.
My first and last experience with them.

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17/10/17 - Response by Garner Canning

Under our complaints procedure any shortcomings in our service are identified, and an apology is made and compensation is paid as appropriate. It does not appear from this anonymous posting that any complaint has been made to us which would have engaged this procedure and we would have liked to have had the opportunity to discuss with this client their concerns.

The conveyancer named no longer works for us and we are confident of the ability of our conveyancers to provide an efficient and courteous service.

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Garner Canning Limited

Conveyancing/property

1 stars

20/02/17 - Reviewed by Anonymous

We used Garner Canning for a property purchase, we had been recommended to use Garner Canning from a friend who had a pleasant experience. In our case, this was not the case. Our conveyancer Amandeep Basi was extremely unprofessional, rude and patronising. She was unable to form simple sentences in emails and confused our file with another property at one point. She handed off all communication to her assistant and there was no point in which we had the opportunity to speak with our direct contact for our case. We felt like we should raise a complaint with the senior management to only spend 2 weeks "reviewing" our case and to be told that there was no "evidence" of an unsatisfactory service. This was a real smack in our face as they've turned around and said because there is no "proof" of a bad service, we didn't provide one and as a customer, I felt like what I have been dealing with emotionally is more of a factor than something that is "proof" but we can't document emotions.

I WOULD HIGHLY RECOMMEND THAT YOU NEVER USE GARNER CANNING EVER! They do not know how to treat their clients and they're just in it for the money with their expensive fees and unprofessional service!

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24/04/17 - Response by Garner Canning

This firm operates a robust complaints system. Although the above posting is anonymous we have been able to identify the particular client concerned. We conducted a thorough review of this client's complaints including interviews with the fee earner and her assistant. There was no evidence from the file to back up the complaints of poor communication - the client was kept up to date with progress either by the fee earner or by her assistant in her absence.

This firm achieves consistently good ratings from clients for our service and we are sorry if on this occasion this particular client found it wanting in any respect.

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19/07/18 - Response by Anonymous

My experience too. I have posted a separate review, but after several weeks of handing in a complaint I got the same result. I had to chase up a response after being ignored for 4 weeks to be told no evidence from reviewing the fee earners files.. Do they not understand that people are dissatisfied and the most common dissatisfaction is lack of communication or reply to contacts and questions. I also felt that the very act of being dissatisfied and complaining resulted in a passive aggressive reaction from some staff. In my opinion and experience this firm does not understand customer service so heaven help you if matters are not simple and straightforward.

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