(31331)124 reviews (5/5) and information for Giles Wilson Law Limited, 1711 London Road, Leigh-on-Sea
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1711 London Road, Leigh-on-Sea, Essex, SS9 2SW
Other branches
Languages spoken English, French, German, Greek, Latin
Size of firm 16 solicitors
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5
0
0Legal services at this branch
- Children
- Commercial litigation
- Commercial property
- Conveyancing - residential
- Dispute resolution - civil mediation
- Dispute resolution - commercial mediation
- Employment
- Family - general
- Landlord and tenant - residential
- Litigation - general
- Mental health
- Mergers and acquisitions
- Personal injury
- Private client - Probate
- Private client - trusts
- Private client - Wills
Filter Reviews
Divorce
27/04/18 - Reviewed by Karl Bigault
They have been dealing with my divorce now since November 2017, I have not heard back from them for over 6 weeks even though I was told they would be in touch 3 weeks ago. I have called the office and left messages now I find out the person who was dealing with my divorce left the company some weeks ago, I feel they are bad at communication and organisation along with being very slack at responding or returning phone calls. A shame to see such a great family company being run in to the ground by a team who appear not to care, this will be a great loss to Leigh On Sea but with the current lack of customer service it will be inevitable that this once great company will close.
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39 
22
27/04/18 - Response by Philip Giles
I was sorry to read your review. I am limited as to what I can say online because we have duties of confidentiality. The person who left was a member of support staff, not the solicitor. There was a handover between the member of support staff who left and the person who has taken over; their role is simply as administrative support.
We updated you on your case, in writing, 4 weeks ago and explained that we were now waiting on a third party. You called today and we have tried to contact you on the number held on file several times but have not been able to get through. Please confirm if your number remains in service. I do not wish to say more online because of confidentiality but if you remain concerned, please do give me a call.
Conveyancing/property
08/04/18 - Reviewed by Gaynor
I first used this company 9 years ago and they were fab, not no more though. Poor service, lack of communication. Moved offices midway through and I wasn't even aware until I rocked up. Took forever and a day for a easy chain on a sale and purchase. Constantly chasing. Oh and check your final bill, they seem to change when you query. I would not recommend this company.
Was this review helpful? 36 24
09/04/18 - Response by Melinda Giles
I have identified your file and emailed you personally asking you to get in touch to discuss your posting on this review site. Please do contact me by telephone or email.
Will and probate
04/04/18 - Reviewed by Anonymous
Absolutely horrendous service. Severely unprofessional. Don’t ever ever use them
Was this review helpful? 24 34
04/04/18 - Response by Philip Giles
I am sorry to read your comment. You have posted anonymously so we do not know whether you are a client or what the matter concerned. If you would like me to look into this situation please make contact.
Thank you.
Conveyancing/property
20/11/17 - Reviewed by Carmen
Fast in taking payments, lack of action and unresponsive to telephone calls, almost 12 months and unable to finalize and close the account.
Was this review helpful? 34 25
Conveyancing/property
16/11/17 - Reviewed by Anonymous
Secretary, I spoke to, had a degree in rudeness. I asked them to get Andrew Young to acknowledge receipt of some information many times, still no contact. Although they initially responded quickly, it seems they are only really interested in you if it is highly lucrative to them.
Was this review helpful? 31 30
16/11/17 - Response by Philip Giles
I was very sorry to read your comments. Your review is anonymous so I cannot identify you and as far as I know, you have not contacted anyone here to complain. If you would like to contact me on 01702 477106, I can look into this situation for you. I would like to know the name of the person you spoke to and what was said, so that I can speak to them. Please be assured that we aim to treat all our clients with respect, and efficiency, regardless of the fee they are paying.
28/11/17 - Response by David
I simply wanted some help with dealing with a property management company.
Initial response was good (when I was being offered non requested legal help with right to manage) but I explained that I am not in a current position to take that on.
After being then passed on to another colleague and emailing over the paperwork as asked, I heard nothing back despite numerous requests by phone and electronically.
Lastly,(as I did not ask her name) I don't know which of your secretaries I had a bad experience with.
Kind regards, David
28/11/17 - Response by Philip Giles
Thanks for your response. I’m sorry you had this experience with us. Please contact me on 01702 477106 and I can look further into this for you. Kind Regards, Philip Giles
06/06/18 - Response by David Branson
Further to my original review.
Philip Giles was later good enough to arrange a free consultation with Emma who advised me regarding my problem.
Thank you,
David Branson
General Legal advice
05/10/17 - Reviewed by Anonymous
WILL NEVER EVER RECOMMEND.
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24 34
06/10/17 - Response by Giles Wilson Solicitors
To whom it may concern,
We are sorry to hear that you feel you had a poor experience with us. From your comment, we cannot identify who you are or what matter we may have worked on for you. We would like to know more about the nature of your review and if there are any steps we can take to remedy the situation. Please call us on 01702 477106 or email us at info@gileswilson.co.uk to discuss this further.
Kind regards.
Conveyancing/property
01/07/17 - Reviewed by Anonymous
My partner instructed the firm over four months ago and he is still waiting to exchange. It is extremely hard to get a hold of anybody in the firm who is actually aware of the transaction. Extremely disappointing service.
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32 38
03/07/17 - Response by Philip Giles
I am really sorry to read your feedback. Please do get in touch with me at the office so that I can look into this for you.
Conveyancing/property
01/07/17 - Reviewed by Anonymous
My partner instructed the firm over four months ago and he is still waiting to exchange. It is extremely hard to get a hold of anybody in the firm who is actually aware of the transaction. Extremely disappointing service.
Was this review helpful?
36 24
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