377 reviews (5/5) and information for GWlegal, Liverpool

12/07/19 - Reviewed by The real victim

Natasha slattetthwaite ar Brendan Flemings is a complete idiot . Do not use her for anything ever. She’s rubbish and doesn’t fight for you, only for your money.

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11/06/19 - Reviewed by Lord DP Jonah.

TERRIBLE. THEY SAT ON INFORMATION FOR SEVERAL WEEKS, THEY HARDLY RETURNED PHONE CALLS AND NOW IM POSSABLELY LOSING MY HOUSE DUE TO THERE BUNGLING AND THEM, MAKING SURE THERE ARSE IS WELL COVERED. I HIGHLY RECOMMEND YOU DONT USE:- GW LEGAL FOR EQUITY REALISE. THANKS FOR ALL THE STRESS AND ACHIEVING NOTHING FOR ME GW. DPJ777.

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17/07/18 - Reviewed by Anonymous

very bad service. never answering the phone or emails and because of this we lost the sale of the property we were looking to buy. they take our money without a care that our family is now homeless due to their rubbish service, slow and old fashioned service. Please be aware do not use these solicitors

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27/06/18 - Reviewed by David Stott

Not having the decency or respect to reply to my recorded delivery letter of compalnt or my subsequent email this company of conveyancing solicitors is the worst I have ever come across. It took one week short of four months for my purchase to go through with no chain, just excuses My sale was not much better plus the increase in charges above their quote unbelievable. Can’t say too much as on Friday I will be contacting the conveyanciing ombudsman with all the relevant information to claim back the huge extra expense G W Legal have caused me.

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20/06/18 - Reviewed by Isaac fernandez

Initial contact was very professional and polite over phone. After clarifying cost involved I am left very disappointed. I feel that I am now in a position that I have to keep chasing for a response.
Overall I have lost trust in them will not recommend as when challenged they will ignore and leave you waiting, I believe that's unprofessional behavior.

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22/05/18 - Reviewed by Anonymous

Service started off well then the case handler changed after that I had to continually chase and chase - poor service - would not use again

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30/04/18 - Reviewed by Dean Meredith

Stay clear if you want to remortgage to consolidate loans.
I’m currently using GWlegal to remortgage as they where on my mortgage lenders preferred list and I thought it would speed things up, well what a big mistake that was.
It’s like they have never done this sort of thing before.
They ask for information near the end of the process which should of been done at the beginning which then causes pointless delays.
There’s no communication unless you contact them yourself ,and when you do contact them it’s never the same person and they tell you something completely different to what the last person said.
It’s a really poor service for the amount of money you are paying out. I can guarantee they won’t be this slow to collect there money on completion day , if we ever get there.

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24/09/17 - Reviewed by Anonymous

My lender appointed GW, so I unfortunately had no choice in the matter. Initial costs were 25% higher than the mid price of 3 quotes that I received elsewhere.

Purchase almost fell through as GW couldn’t meet the deadline after 3 extensions.

Very poor communication, administrators have terrible attitudes. Communication eventually picked up and work complete after involving one of the partners

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04/08/17 - Reviewed by Dharmesh

Terrible terrible terrible company. If I could give them negative star rating I would do that.
Rude staff's especially Emma Lynch, she needs to learn how to speak to her customers and not be rude.
Too slow and not proactive at all.
Took them 3 months to complete my remortgage, our broker recommended this company and I'm sure they have realised how bad they are.
Expensive in comparison to others but I had no choice as I had to use them, due to lenders requirements.
I WOULDN'T RECOMMEND THIS CONPANY TO ANYONE!!!!!

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27/07/17 - Reviewed by Anonymous

PPI SALES CALL. I have been called 3 times in a space of three weeks for this same company. On 3 separate occasions I have asked for my details to be taken off. No honest solicitor firm would use cold calling as a method of business. Last person I spoke to was by the name of Keith. Extremely rude. No consideration.

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11/07/17 - Reviewed by Claire Scanlan

Slow service, and rude. I feel the only way my sale progressed is when I had to get involved and complain. They sit on documents for days. I was told over the phone that they receive over 200 emails a day and can not prioritise anything they will get to it as an when it's next in the queue. Even if this is how they work, to be told this over the phone is terrible. No relationship or communication at all apart from letters in the post. A call centre approach to conveyancing and very expensive. I had to repeat myself and wasn't listened too on occasions. I was recommended by my broker but wish I had done my own research and went with a local Solicitor. My seller is actually purchasing a flat in the same block as me and they were ready to exchange over a month before me. They threatened to pull out because of lack of communication but this was not taken seriously until I called to complain. The sellers will be my neighbours when we complete next week and it is unfortunate that this situation has damaged our relationship. I will never recommend Goldsmiths. I have raised a complaint but not heard anything in over a week. Not had any apology at all yet and made to feel like I am the problem. If I treated my clients like this I would not have any left!

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27/06/17 - Reviewed by Anonymous

We used GW as we were governed by our mortgage lender which solicitor we could use when purchasing our property. I would avoid GW at all costs. Not only are they expensive, they wouldn't know what good customer service is if it hit them in the face! On multiple occasions they contradicted themselves, told us lies and didn't even know the details of our case - telling us the process of buying a flat will easily take 12-14 weeks, we were buying a house & calling my husband the wrong name. On top of their ridiculous costs, if you want to speak to them (which you will need to do several times a day to make sure they remember to deal with your case) you have to phone an 0845 number which set us back an additional £150 for just one month! The whole process took several months for a simple purchase - there was no chain! They have no sense of urgency, they use a third party to conduct the searches on your property which costs you more money and they are just as poor as GW! I raised all my concerns with the head of department, expressing my concerns of the poor service and communication and I had to chase a response from them several times. When I did get a reply to my formal complaint, they just stated back to me what I said and ignored the issue I had with the poor communication & service.

If you want to purchase a property in a timely manner, pay reasonable fees and feel valued as a customer, THEN STAY FAR AWAY FROM THIS COMPANY!! They caused us nothing but stress. The time I spent chasing them, phoning other organisations to find out GW had been lying to us and trying to get our purchase completed was absolutely unacceptable for the money we were paying and the service you expect. They absolutely should be ashamed of themselves.

Look on their Facebook page, doesnt give you the option to leave a review, unlike other companies and is filled with 'take your dog to work' & 'after work drinks' speaks volumes for the image of a so called professional company they like to think they are!!

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18/04/17 - Reviewed by Jess

BEWARE !! BEWARE!! . Awful! this must be be worse so called Solicitors in the entire country please avoid at all costs unless you have no time limit or finance issue, this company will destroy your faith in the legal service.

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18/04/17 - Reviewed by Darren Owen

AVOID AT ALL COSTS
Absolute disgrace every time you ring up for an update it's being looked at in next 48 hours,even though they had the files for over a week,send files back when you eventually receive them yet again sat on a desk for a week waiting to be looked at this Is the most stressful experience of my life ,a week from today if not compleated me my partner my little boy will have to move in with my mother in a 1 bedroom bungalow

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04/04/17 - Reviewed by MULLENDER

Unhappy, I do not like receiving cold calls. Only responded to original call as it was a local number, This company is not local.
Giving one star as they atleast did say whom they were.
Where do they get private numbers from?

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24/01/17 - Reviewed by Anonymous

DO NOT USE! Absolutely appalling service, took 8 weeks to even respond to enquiries. Call for update to be told we will review your file when we get to it!

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07/12/16 - Reviewed by Nicola

BEWARE!!!
Some body contacted me regarding claiming PPI. I spoke to him and he seemed nice and helpful and sent the information pack out. However, upon receiving the information I notice that another claimants information had been sent with my pack, name and address information. This concerned me as I read in the information that they follow Data Protection but see this asa breech. I contacted them to inform them of this and was told not to worry and to destroy the document, to me this raised alarm bells as she was so dismissive and flippant about it. I expressed to her that I found this concerning and was now wondering whether I wanted to go through with it; she responded it was fine. I also asked her what the company fee was and she told me 33%, I then queried this as the letter said 30% and she went away and returned saying that I was right. The fact that this company has staff who are clearly not clued up on UK law or knowledge of their fees concerned me so I will be refraining from sending my documents off. I will also be writing to the gentleman who's information I now have to make him aware of this.

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09/11/16 - Reviewed by Anonymous

Truly awful cost me ££££

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27/10/16 - Reviewed by David

Slow and very poor customer service

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26/10/16 - Reviewed by Anonymous

Goldsmithwilliam are the worst solicitors I have ever used and I have used a few. Their delays, constant requests for information that has already been sent, complete lack of customer service, delay in responding to emails (if they bother at all) and lack of urgency despite the tight deadline and being aware of my situation - was telling.

Despite promises information was not sent to me on time, they were extremely fussy and were unhelpful when trying to resolve issues.

Whats the point in filling out a questionnaire at the beginning if no one bother to take note of the information? Some firm I have come to realise are just hugely inefficient.

When I complained they even suggested that they are very busy and are not able to reply frequently!

Great customer service!

I rarely bother writing reviews like this but frankly do yourself a favour and avoid at all costs.

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11/09/16 - Reviewed by Joanne Briscoe

Avoid this law firm for PPI claims! I had a few claims which they resolved bar one (Welcome Finance). They closed the file stating there was nothing else they could do and I was free to pursue it myself. Welcome then contacted us to say they were now in a position to pay out the PPI and Goldsmith Williams tried to claim their fee! Told them I would do it myself as they had closed the case but they were insistent they were entitled to their fee!! I pointed out several times that they released me from their retainer to no avail. It was only a few days later (after I asked for their complaints procedure) that they stated they'd reviewed the letter and agreed it was closed!! Either they're lying and tried to extract money they knew they weren't entitled to or their incompetence is beyond belief (the first thing they should have done was looked at the letter ... I mentioned it enough times)!! Their conduct was disgraceful especially having received over £3k in fees from me already!

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04/07/16 - Reviewed by Anonymous

They start as no win no fee. Then once they lost case. They said i misled them.

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14/08/15 - Reviewed by A Nonymous

Worst.Solicitors.Ever
It is almost as though they have never done this kind of thing before, endless rounds of requests for information rather than just asking for everything all at once.
If you want to wait 6 months for a completion whilst they sit around working out new ways to slow you down and inconvenience you then these are the boys for you!
Utterly contemptible, for heavens sake ask if your provider uses them, and if they do, then find another provider!
I amonly giving them one star because I cannot give them zero.

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11/08/15 - Reviewed by Anonymous

Absolute JOKE of a company!! Incompetent, impersonal, and the lowest standard of service you could give. I wouldn't even touch these people with a 100ft barge pole!! All they do is push paper around. We've been trying to exchange now for a month and each time they come back with queries, queries exactly the same as the ones they sent a week ago that have been answered before. It's like everytime somebody new starts reviewing the documents. When they send queries they take 48hrs to set a complete review again. The queries have been incorrect from themselves but the timer has reset again. They've lost paper work. Taking a week to process a payment. They wont speak with anyone. Even the mortgage lender they are representing in my case cant believe how poor they are. Read reviews online everyone's getting the same. They should be shut down their messing with peoples lives. If someone offered me £20,000 more but had these clowns representing them I'd turn them down

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16/01/15 - Reviewed by Julie fowler

My complaint is they way this company try and get people to call back so they can sell you something,disgusting

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10/08/14 - Reviewed by Paul Hossack

I would recommend avoiding Goldsmith Williams if you want your transaction to take a reasonable amount of time. GW were instructed by my lender in May and I am still no closer to setting a date for exchange and completion. My solicitor has found it nearly impossible to contact the right person, and her emails and faxed went unanswered. Due to GW incompetence I was forced to complete on the sale of my property and am now homeless staying with friends with all of my stuff in storage and my cats staying with family 100+ miles away. GW ignored correspondence from my solicitor from 18th July which sought to respond to all outstanding queries, instead GW repeatedly request the information again. After my solicitor sent responses 3 times GW 'found' her email of the 18th July and have gone away to consider it. If GW had read this email at the time it was sent I may well have been able to complete on my sale and purchase at the same time, which would have saved me a lot of stress and money. I still have no idea when or even if ever I will get into my new home.

I would urge you to avoid GW at all cost.

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02/08/14 - Reviewed by Anonymous

I'm in the middle of a simple remortgage/stair casing on my shared ownership property. I was told that it would be a straight forward process and be done in no time. The last update that I got from them was 2 weeks ago and they despite promise after promise I still haven't received anything. The service level is unacceptable and they lied to my face. They don't care about customer services, just just want to get paid. I've been spoken to in such a rude way throughout the whole process and it's left a very bitter taste. I would not recommend these people to my worst enemy. Shocking really, that a company could do this. They have no problem asking. For fees in a timely manner though lol. They are the rudest most incompetent people that I have EVER dealt with. Word of advise? DONT USE THEM.

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31/07/14 - Reviewed by Anonymous

Rude company. A whole chain of people affected by one solicistors, William Goldsmith. PPeople literally waiting in vans for funds to transfer . Everyother solicitor has done this except you! No consideration at all for all these people waiting.

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07/04/14 - Reviewed by Anonymous

Well what can I say , absolutely awful people to deal with ! no communication, huge time delays in asking for simple information , I'm more organised than them and I'm semi illettrate totally unsatified with their performance and would say AVOID AVOID AVOID

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12/05/13 - Reviewed by MBruce

Absolutely dreadful service. Referred to them through IFA who sorted my mortgage. Never again. Never returned calls and most of the staff sound like scallies.

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14/04/12 - Reviewed by anonymous

Poor

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10/08/10 - Reviewed by Anonymous

Referred to them via my Mortgage broker they were an absolute nightmare.
There charges are extortionate, they took over 4 months to complete a simple family related purchase, calls never returned, completly useless. Stay well away!!!

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05/10/09 - Reviewed by Anonymous

Goldsmith Williams will never return your calls and cause major delays to property conveyancing, then blame the other solicitors. Extremely unprofessional!!

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