377 reviews (5/5) and information for GWlegal, Liverpool
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4th Floor, 20 Chapel Street, Liverpool, Merseyside, L3 9GW
Languages spoken English
Size of firm 12 solicitors
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07/12/18 - Reviewed by Anonymous
I would have liked to give this company 5 stars based on their service efficiency and persistence, however, I am giving 2.5 stars because I must warn people to pay attention to the charge which is 20% fee. This 20% charge is not based on what you receive, it is actually based on a proposed offer. I was offered £2000 plus but received in the region of £1800. From my understanding of the conversation with the staff there, I would pay 20% of what I received but I paid 20% of the £2000 plus. Got to be honest people, this is not a bad company but they would have received 5 stars had it been made clear to me from the beginning. Such a shame really.
10/12/18 - Response by GWlegal
Hi,
We pride ourselves in being as transparent as possible with our customers and we are sorry to hear that we did not meet your desired expectations. We have raised your review with our Head of Financial Claims who is looking into this further for you. However, if you would like a member of the team to get in touch and go into our fee in more depth with you please kindly email discuss@gw.legal
Kind regards, the GW team.
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