6 reviews (4/5) and information for Hedleys & Co, Sunderland
How to find us
Alliance House, 20 Fawcett Street, Sunderland, Tyne and Wear, SR1 1RZ
Languages spoken English, Mirpuri, Norwegian, Punjabi, Urdu
Size of firm 3 solicitors
Are you this solicitor?
Contact us to take control of your listing or to request any edits to your information
7437 page views
All content on solicitor.info is viewed and used at your own risk and we do not warrant the accuracy or reliability of any of the information.
Legal services at this branch
- Advocacy
- Benefits and allowances
- Commercial property
- Company and commercial
- Consumer
- Conveyancing - residential
- Crime - general
- Employment
- Family - general
- Landlord and tenant - residential
- Private client - Probate
- Private client - trusts
- Private client - Wills
Filter Reviews
Will and probate
13/06/22 - Reviewed by Anonymous
Absolutely appalling service, they ignore requests for return calls. Started the complaints process beginning of December, got one letter to say will be looked Into etc and still not heard anything. Now with the legal ombudsman and looks as though some others are going through the same thing with them.
Family
17/10/17 - Reviewed by Barry Thomas
They are totally incompetent and lack any client service skills. We had a simple matter of power of attorney to attend to. It took six months before they provided any documentation, and that was after a lot of chasing. Those documents were incorrect. The replacement documents were also incorrect, and the third set of documents were sent to the wrong address and were also incorrect. We then decided enough was enough and demanded a refund in full of their fee. They agreed without argument. Their fee was £802, for a service you can get on line for £82. The senior partner, Mr Johnstone, ignores emails, our solicitor Mr Lisgo, and his secretary, were totally incompetent.
19/07/18 - Response by Samantha Thompson
Dear Mr Thomas,
I am so sorry that you had a poor experience with Hedleys and Co. Unfortunately, your case was not handled well and the lack of responses to your various requests is unforgivable. As you said, you eventually requested a refund, which we were duty bound to give. There is nothing more frustrating than dealing with a company who do not keep their clients apprised of the situation, and I am afraid that it appears that Hedley’s were instrumental in fuelling your frustration by not responding to your requests. As part of the company reorganisation, we have introduced a customer care department that is dedicated to handling customer concerns before they get to an unreasonable position, as yours obviously did. I realise that this is of small comfort to you after your poor experience with us, but if there is anything we can do at this late stage to partially redress the unfortunate experience you had, please let us know. We have a temporary customer service number at 07516 905476 and I would welcome the opportunity to discuss just what went wrong with the process. This will help us to put systems in place to avoid this situation occurring in the future and, more importantly, make a client’s experience with us a far smoother journey. Again, profuse apologies and I hope that your outstanding issues have all been satisfactorily resolved.
Sam T
07/08/18 - Response by Sam Thompson
Dear Mr. Thomas, I have just reread the review response and notice that I have not added your surname to the review, initially addressing the review to a Mr. Barry. Please accept my apologies for this omission.
I had hoped for a response from you so I could discuss this further, but perhaps you were not aware of my request. If you wished to correspond by email instead, please address your emails to customercare@hedleyssolicitors.com.
Subscribe to updates
Complete the form below to be notified of new reviews or responses added for this solicitor.
Related links
- All solicitors in Sunderland
- Conveyancing / property solicitors Sunderland
- Personal injury solicitors Sunderland
- Commercial solicitors Sunderland
- Divorce solicitors Sunderland
- Family solicitors Sunderland
- Legal aid solicitors Sunderland
- Immigration solicitors Sunderland
- Driving solicitors Sunderland
- Will and probate solicitors Sunderland
- Criminal solicitors Sunderland
- Medical negligence solicitors Sunderland
- Employment law solicitors Sunderland
5,778,306 page views