(31389)30 reviews (4/5) and information for HM3 Legal, Chester
How to find us
Gorse Stacks House, George Street, Chester, Cheshire, CH1 3EQ
Other branches
Languages spoken English, French, Polish, Spanish
Size of firm 16 solicitors
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1Legal services at this branch
- Agriculture
- Charities
- Children
- Clinical negligence
- Commercial litigation
- Commercial property
- Company and commercial
- Construction
- Conveyancing - residential
- Corporate finance
- Crime - general
- Employment
- Family - general
- Financial services
- Insolvency and restructuring - business
- Insurance
- Landlord and tenant - residential
- Litigation - general
- Mergers and acquisitions
- Neighbour disputes
- Personal injury
- Private client - Probate
- Private client - trusts
- Private client - Wills
- Professional negligence
- Tax
Filter Reviews
Conveyancing/property
25/08/21 - Reviewed by Disgruntled, London
If I could give no stars to this company, I would.
Our initial dealings were with Andrew H who was an absolute pleasure to work with - efficient and helpful. Clearly not a good fit for HM as he is no longer with the company. His replacement and superiors refused to honour the agreement we had in place, which has stalled this straightforward lease extension for well over 12 months right now, with no end in sight. We've since had our case passed to a junior trainee who doesn't reply to emails and promises updates with no follow through.
Do not recommend.
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24 
17
Will and probate
21/07/20 - Reviewed by Joseph rand
Very poor service that flogs you wills. Hillyer mckewon Usually sends salesmen(dressed up as legal advisors) who are more interested in commissions and targets than a personal service. This is a true example of the legal profession bring commercialised to something unrecognisable.
Was this review helpful? 27 26
21/07/20 - Response by Hillyer McKeown
Hi Joseph, we are concerned to read these comments and take all feedback seriously. As we have been unable to trace back this appointment, to help us address the points you have raised please can you provide further details by getting in touch on enquiries@law.uk.com We look forward to hearing from you, thank you
Conveyancing/property
03/10/19 - Reviewed by Anonymous
Extremely poor service I'm afraid. Very poor communication, they don't return calls or emails. The sale of our house nearly fell through due to the delays. They claimed the delays were our fault as we did not supply information, how were we supposed to supply information when it was never requested, were not psychic!!!!.
There were that many people at Hylier McKewon involved it was hard to know who was dealing with the sale/purchase, all very confusing.
In the end we had to pack up over 30 years of our lives in 16hrs, very stressful.
Was this review helpful? 21 20
03/10/19 - Response by Anonymous
Hi, we are very sorry to read your review describing how you feel our service has fallen short of what was expected. We take on board all such comments and be assured that we are aware of your situation and it is being looked in to in great detail.
07/10/19 - Response by Steve
I’m sorry but I’m not convinced. Please phone me on 07769622841; but its very unlikely I will get a reply
21/10/19 - Response by Steve Foulkes
We have been contacted today with regards to making a will with Hyllier McKewon, the lady I spoke to was shocked at the service we had received from the conveyancing team and couldn't apologise enough. I did explain to the lady that it wasn't her fault but that we were promised our situation was being looked into but we have had no contact at all.
We have today had a web chat with Nick who has promised someone would contact us, time will tell.
Commercial
17/06/19 - Reviewed by Anonymous
The service is discriminatory and unprofessional. They have no values or morals. The fees are significantly high and not proportionate. I would never recommend this firm, not even to my worst enemy.
Was this review helpful? 27 34
18/06/19 - Response by Hillyer McKeown
Hello reviewer, we are sorry to read these comments and would like to understand what has happened here. pPlease get in touch with us as soon as possible so we can address this issue.
General Legal advice
20/09/18 - Reviewed by Anonymous
Very similar experience to the review left on 29/03/17. Even though the response to the review states that they have made changes to improve their service. Seems not! Very poor communication, had to email/call them daily for updates on my case. Made no communication with me. Extremely slow, could have got through my case weeks sooner had they mad preparation for items they knew they would need. Very difficult to actually speak with a solicitor, instead you are fobbed off to one of many assistants who clearly have no idea. Perhaps they are on work experience? I've should have listened to other people who said to steer away from this company. Not professional in any way. Overall an extremely poor experience and I do not recommend their services.
Was this review helpful? 31 23
22/09/18 - Response by Anonymous
Hello Reviewer, we are genuinely sorry to read this review and would like to know more details. Please get in touch with us so we can address this issue straight away.
From Hillyer McKeown
General Legal advice
29/03/17 - Reviewed by Dissatisfied customer
Really poor service given as solicitors in buying a property.
Poor communication and got several things wrong that if I'd not spotted would have been over charged for.
Most of the time you have to chase them for responses to your questions and even then they only seem to ignore some of the questions asked.
Made many mistakes along the way, which made me loose confidence in them and have to check all the documents very thoroughly.
After completion there was no communication and I assumed all was fine. A month later I realised I'd been overcharged for several items.
Contacted them to ask about it and at first they were defensive saying they had done it all correctly. Then after much explaining they rembused me £200, then after more explaining as to why they had done things incorrectly, another £12 and then another £120.
I asked what they were going to do given that they had made so many errors and I had to spend so much time checking and getting the money back off them.
They came back and said it does say on a disclaimer on the completion notes "errors and omissions excepted". And said therefore since they have now returned the money owed to me there is no compensation they can provide.
Stay well clear of this firm. Not worth the hassle. Pay a bit more for better quality. It may turn out to save you money given all the mistakes I've had with these people.
I've only used Hillyer McKeown for conveyancing services, so can't comment on other service areas they provide.
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25 29
17/01/18 - Response by Anonymous
Dear Reviewer,
thank you for your feedback. It appears that your experience fell short of our usual high standards and your comments were taken on board.
We have since made changes to our service and continue to review feedback which helps us make improvements.
From Hillyer McKeown
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