11 reviews (3/5) and information for Humphreys & Co, Bristol
How to find us
14 King Street, Bristol, South Gloucestershire, BS1 4EF
Languages spoken English, French, German, Punjabi, Spanish
Size of firm 9 solicitors
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Legal services at this branch
- Commercial litigation
- Commercial property
- Company and commercial
- Conveyancing - residential
- Employment
- Insolvency and restructuring - business
- Intellectual property
- Landlord and tenant - residential
- Litigation - general
- Personal injury
- Planning
- Private client - Probate
- Private client - trusts
- Private client - Wills
Filter Reviews
Conveyancing/property
03/03/23 - Reviewed by Anonymous
This is company that you SHOULD AVOID at any price. They are not helping you at all and they are extremely rude and without skills. They don't reply emails, phone call or anything.
It will be just wasting your money working with them!
Conveyancing/property
01/11/22 - Reviewed by Anonymous
Appaling client service. Just contact for the first as i need a good quailty Soclictor as i am buying a proper. And had be reccomented the business. And the repception.Was as about as unhelpful as possible. And seem put out that i was asking to pass my equaire on. And told its company plocy that i can only communcaite by email. ( i have a hidden diability, so other option are need and should be able to make all service acceassiable for all ). Also so felt like she just could be bothered. As i asked to expalin and o got answer to question i nevr asked. And could justif the postion or explain in detail why email is the only to communcaite with the business. Which it very unfriendly, feel like a tick box process and not put new clinet first. All i wanted to do is speak with someoen to and discuss with Humphrey and do Q&A about the service and if the business can help. And want me as a client. Its clear the repcetist has been this for a while. Which raise red flag if they are decide how the client is dealt. I wondering if the CEO has signed off on this process. Or is something the recpception.
I don't think it too much to phone a solictor and ask to speak with somoene about the service provide. And if i want o give my hard earn monies. Very diappointitng.
I think it a sure sign of howthe business work and run. And treat the clinet and they monies the bring to the business.
I am dyslexic. So please excuse the bad spreeling and grammer. And this why i wanted to speak with someone. So no access for people with disaibility.
Conveyancing/property
18/03/18 - Reviewed by Anonymous
Utterly awful service. Rude and abrupt when you do get through to speak to your solicitor. Didn't reply to questions for over 4 weeks at one point. The only thing they were quick and efficient at was getting a deposit upfront.
Really wouldn't recommend.
29/04/18 - Response by Humphreys & Co. Client Concerns
We are sorry to read this and have looked into it, although it seems a pity that you have posted this when during the transaction you did not at any point complain or express concerns as to service levels.
You were selling your existing property and purchasing a new property, so completion of the 2 transactions had to be simultaneous. The sale progressed and was ready to exchange in November 2017, but the person selling to you through their solicitors was slow and you pulled out of that transaction having found another property to buy.
We received details of the new property you wanted to buy on 15.11.17. We confirmed our instructions to seller’s solicitors the same day. We received draft contract pack from them on 22.11.17. Searches were ordered on 24.11.17 and enquiries were raised of seller’s solicitors on 28.11.17. Results of searches arrived on 4.12.17 and we sent you our report on these on 7.12.18. We raised with seller’s solicitors further enquiries arising from the search results the same day.
We prompted seller’s solicitors to reply to enquiries during the remainder of December but they said they were unable to deal as their priority was other pre-Christmas completions. We received replies to some enquiries (not all) on 10.1.18. This is perhaps the one month elapse of time that you have referred to. This though was not down to us.
On 16.1.18 we sent seller’s solicitors a summary of the replies to enquiries still needed from them. They replied on 18.1.18. They sent draft building regulations indemnity policy for approval on 30.1.18 and we replied approving this the same day. All material now covered, we drafted an extensive report on title to the property you were buying and sent it to you with a bundle of documentation, including documents to sign, on 5.2.18. We received the signed original documents back from you on 9.2.18.
At this point we were ready to exchange contracts on this purchase for you, save that a completion date needed to be agreed between you and the seller for insertion into the contract. Correspondence went to and fro trying to agree a completion date, the difficulty being that one of the sellers was elderly and needed plenty of lead time after exchange to remove specialist equipment of a medical support nature from the property.
Contracts were exchanged on both your sale and your purchase on 19.2.18 with completion agreed by all sides for 9.3.18.
Once contracts were exchanged, you were legally obliged (as always) to move out of your existing property on the completion date.
Completion of sale and purchase on the due date took place without difficulty, but unfortunately for you 9 March was a day of very heavy snow in Bristol, the deepest snowfall in very many years, and most of the roads in Bristol were impassable or closed. As a result, your removal company were unable to attend to move your belongings out of your existing property into your new property.
You asked us whether you were able to delay moving out but we had to advise you that your contract required you to move on that day. We do not know whether you able to come to an accommodation with your buyers, who themselves will have needed to move out of their property on the same day, but sympathise as to the difficulties you must have had on that day by reason of the extreme weather conditions.
We cannot see that our conduct of your purchase (on which your sale depended, as this had to exchange on the same day) was anything other than speedy. Nor we have to say can we be reasonably criticised for the weather conditions on 9 March.
The above explains what happened, although we would have preferred to address any concerns, if they were to have been expressed at the time, direct rather than through this medium.
Will and probate
04/10/17 - Reviewed by Anonymous
Avoid Avoid Avoid!! Atrocious service!! Rude, incompetant, unhelpful, slow and extremely arrogant!! Appalling and diabolical communications. Very dissastisfied client!! ☹ Extremely unhelpful indeed!!
29/04/18 - Response by Humphreys & Co. Client Concerns
We are sorry to read of your concerns but cannot identify your transaction from your post. We would invite you to email identifying yourself, on receipt of which we will look into what happened in this case.
Will and probate
14/03/14 - Reviewed by Hindsight
Philip Siddons, Partner - Instruct him at peril of losing everything, including your money, patience, temper, sanity and whatever faith you may have had left in the Legal System. Not recommended in any way.
29/04/18 - Response by Humphreys & Co. Client Concerns
We are sorry to read of your concerns but cannot identify your transaction from your post. We would invite you to email identifying yourself, on receipt of which we will look into what happened in this case.
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