Pictons Solicitors LLP, Luton Reviews & Information

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4 stars average for Pictons Solicitors LLP from 21 reviews  
21 Review(s)

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How to find us

5th Floor, Hampton By Hilton, 42-50 Kimpton Road, Luton, Bedfordshire, LU2 0FP

Other branches

Mobile phone icon01582 870870Email iconEmail
Laptop iconWebsite

Languages spoken English, Fanti, Hindi, Punjabi, Spanish, Urdu 
Size of firm 8 solicitors

Accreditations

The Law Society Accredited - Criminal LitigationLexcel Legal Practice Quality MarkThe Law Society Accredited - Conveyancing Quality

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Reviews

4 stars average for Pictons Solicitors LLP from 21 reviews

Based on 21 review(s)

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Summary

5 stars   15
4 stars   0
3 stars   0
2 stars   0
1 stars   6

Legal services at this branch

  • Advocacy
  • Children
  • Commercial litigation
  • Commercial property
  • Construction
  • Consumer
  • Conveyancing - residential
  • Employment
  • Family - general
  • Family - mediation
  • Litigation - general
  • Pensions
  • Personal injury
  • Private client - Probate
  • Private client - trusts
  • Private client - Wills
  • Professional negligence
  • Tax


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Pictons Solicitors LLP

Conveyancing/property

5 stars

06/11/18 - Reviewed by Ms B

I have used Pictons 3 times in the last 6 years. Always efficient and genuine. Communication is always fantastic.

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Pictons Solicitors LLP

Will and probate

5 stars

06/11/18 - Reviewed by Mrs S

I was extremely impressed by the professionalism and expertise by Fazia Hussain who is the best lawyer with whom I have ever dealt.

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Pictons Solicitors LLP

Conveyancing/property

5 stars

30/10/18 - Reviewed by Mrs S Hearn

All very satisfactory and excellent service

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Pictons Solicitors LLP

Conveyancing/property

5 stars

03/09/18 - Reviewed by Miss W

Very good service, very helpful and made us feel confidence in our home sale and purchase.

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Pictons Solicitors LLP

Conveyancing/property

5 stars

06/08/18 - Reviewed by Miss C

Michael did an excellent job. I will happily work with Michael again.

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Pictons Solicitors LLP

Conveyancing/property

1 stars

27/06/18 - Reviewed by Anonymous

Poor poor customer service! Avoid at all cost... you will never be able to speak to a team directly on the phone. They cause signicant delays to the application and simply incompetent!

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Pictons Solicitors LLP

Conveyancing/property

1 stars

23/05/18 - Reviewed by Alex

Used their services for conveyancing and a lease extension. I had to use all 3 of their branches at various stages of the process.

At best, their customer service was terrible and some of it bordered on incompetent. They didnt give me updates unless I constantly chased them, but eventually assured me that the other party caused the delays. Occasionally they would reply off the top of their head instead of opening the file and taking the 5 seconds to update themselves.

The customer service was so poor that I raised a formal complaint with them which they said they'd reply within 28 days. They didn't reply in that time, or inform me that they'd be delayed. Instead they replied much later with a small apology saying it took longer than they expected. The fact they can't follow their own complaint procedure sums them up.

They did get complete the purchase and finish the lease extension so they seem to know what they're doing but based on their customer servoce, I would not recommend this company.

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Pictons Solicitors LLP

Family

5 stars

02/01/18 - Reviewed by Carol & Heather Sutton

Just wanted to say a big thank you to Amy, Martin, Roxanne and Siobhan at Pictons, Luton, for all their help, guidance and support with our case. It was a difficult time for us but they always remained upbeat and positive. Would highly recommend and all the staff we came into contact with were welcoming and friendly.

Heather & Carol Sutton

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03/01/18 - Response by Charlie

Thank you very much for your kind comments, I will pass on your review to the staff mentioned. We look forward to working with you if you ever need us in the future.

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10/04/18 - Response by Anonymous

Pleasure.

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Pictons Solicitors LLP

Family

5 stars

05/09/17 - Reviewed by Mr G

I just would like to thank you for your help/support since being allocated to my case.
Thanks for the closing letter. I thought this matter would of never come to an end but finally now it's has and I have closure. Many thanks again Martin

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Pictons Solicitors LLP

Conveyancing/property

5 stars

23/08/17 - Reviewed by Mr P

I found your organisation to be perfect - I dealt with Pauline Carlin and would recommend her and her team to anyone wanting to sell or buy. I had a poor experience with another (online) firm and the difference in attitude, price and ease of contact were amazing!

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Pictons Solicitors LLP

Conveyancing/property

5 stars

16/05/17 - Reviewed by Mr B

Very helpful and professional throughout. Would highly recommend.

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16/05/17 - Response by Charlie

Thanks Mr B, I will let the Residential Property team know, we really appreciate you taking the time to leave a review.

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Pictons Solicitors LLP

Family

5 stars

28/04/17 - Reviewed by H

Thanks for today, you really did support me through a stressful day! Just wanted to thank you again.

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16/05/17 - Response by Charlie

Thanks H, we will pass your comments onto the Family team. We really appreciate your kind words.

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Pictons Solicitors LLP

Conveyancing/property

5 stars

12/04/17 - Reviewed by Tom

Claire is great and I'm certainly recommending her to friends and family when they look to buy/move homes

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16/05/17 - Response by Charlie

Dear Tom, thanks for your comments, we really appreciate them and we will pass them on.

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Pictons Solicitors LLP

Family

5 stars

03/04/17 - Reviewed by Giuseppe

Pictons were very thorough, approachably and very pleasing people to talk to. I felt part of the team and that Pictons was in my corner

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12/04/17 - Response by Charlie

Thank you for your positive comments, we really appreciate them. We will pass them on to Will.

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Pictons Solicitors LLP

Conveyancing/property

5 stars

31/03/17 - Reviewed by Claire

The property team was very helpful, fast and efficient. Nothing was too much trouble. We are now in our new home thanks to Pictons

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16/05/17 - Response by Charlie

Thanks Claire, we really appreciate your kind words and hope you are settling in well. I will let our property team know.

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Pictons Solicitors LLP

Conveyancing/property

1 stars

09/03/17 - Reviewed by Louise

This solicitor was absolutely appalling. They had a deadline to meet for my parents equity release and we had to constantly chase them. They delayed to the point where the offer was almost lost. You could never speak to the solicitor who was actually dealing with it. They even sent paperwork normal post after being requested to send next day guaranteed registered because of delays caused by them. Do not touch these with a barge pole.

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Pictons Solicitors LLP

Conveyancing/property

1 stars

19/11/16 - Reviewed by Anonymous

Appealing service. Never ring back . Pass the buck when you pick up their mistakes.. send letters but forget to send the attachments. A really amateur firm that should be avoided. I could have done a better job myself with no legal training.

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Pictons Solicitors LLP

Conveyancing/property

1 stars

16/11/16 - Reviewed by Gavin

Absolutely terrible service, no communication skills.
Never call back or reply to emails. Avoid if you can at all costs.

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Pictons Solicitors LLP

Conveyancing/property

1 stars

20/05/10 - Reviewed by Selva

Better value for money but won't use them again.
Initial service upto signing the instructions was good. After that it was very hard to get through to the conveyancer or to the solicitor. Hard to get return phone calls.Neither they seem to act in your interest(in terms of raising questions with the other party, always say other party would not agree). Will never use them again.

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Pictons Solicitors LLP

General Legal advice

5 stars

16/08/09 - Reviewed by Anonymous

Helpful and fast efficient service

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Pictons Solicitors LLP

Conveyancing/property

5 stars

11/08/09 - Reviewed by vickyg

I am, at the moment, in the process of buying my first house and needless to say I am very excited.The main thing that I was worried about was dealing with solicitors. I have heard so many stories about all sorts of problems, the main one being that the don't seem to do anything and tend to fob you off with excuses if you ask how everythings going
As you can imagine I was very supprised when picktons called me just to let me know that they had recieved all my documents, two days after I sent them. It just got better from there. I have been dealing with Tonya at the Milton Keynes branch and I really feel she couldn't be more helpfull, she has kept myself and my partner updated on every aspect of our move. Not only that but she is extrememly polite and friendly.

Everything is going very smoothly and we expect to move in next week. I really don't think I could have asked for anything more.

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