189 reviews (2/5) and information for Premier Property Laywers, Leicester
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Frances Way, Leicester, Leicester, Leicestershire, LE19 1SH
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02/04/20 - Reviewed by Andrew Drummond
Service was good until property completed. Towards the end they sent a notice to HMRC saying we should pay 350k in stamp tax instead of 7.5k. We received bill for 350k. I told lawyer and he said he would send a letter to correct it. According to HMRC, this letter had a, different address on it. HMRC writes to lawyer for clarification. Clarification never comes. So we get another bill for 7.5k although we obviously paid this on completion. We much distressed, contact the lawyers several times (during corona crisis admittedly) but their responses are brief and thry basically say accounts cant provide proof we paid because it was such a long time ago (2017). In the end we go to HMRC directly who tell me this sorry tale. I woukd love to hear PPLs side to thr story but they habe not responded. Best conclusion i can make to date is thay the thought of a former client receiving unjust bill for 7.5k due to their error does not concern them enough to generate a professional response.
05/01/20 - Reviewed by Anonymous
Extremely poor communication from solicitors. Whenever try to speak to them they are not available. I put my offer in in September 2019 and had it accepted. It is now January 2020 and contracts still haven't been exchanged. The seller has not received any deposit or monies from me as yet due to outstanding enquiries from my solicitor which still go unanswered
16/12/19 - Reviewed by Anonymous
Solicitor was professional throughout however had to keep chasing for updates, didn't seem to be any urgency to sellers solicitor. Took 6 months till I got the keys. Did did not complete twice when it was supposed to due to outstanding enquiries. Very stressful for myself as had to keep postponing deliveries and mess work around.
16/12/19 - Reviewed by Anonymous
Would not use them again.
Get told different completion dates every week.
They are sometimes rude on the phone also sounding miserable.
I rang them to ask for an update and they just said yeah we chased the seller however didn't even ask for my name, what property I'm buying or any other personal information..
The quotes change as well, so the quote you get given may likely change to a higher price.
The E portal I did like though which is why I 2 starred the company.
29/05/17 - Reviewed by Graham
The conveyancing requirement only was for a cash purchase of a 5 bedroom detached house with no chain, no mortgage and no survey. It could not be simpler! Communications with PPL were very poor, at times it was difficult to understand them ... when you could get through to the person 'supposedly' dealing with it. Indications of actions agreed had to be chased to be done more than once before done. The PPL on-line system was a bit tedious (I printed off 42 pages) at the start of use, but it was not properly used and followed by their staff. I will not use PPL again and regrettably have just declined using Your Move for a sale, as they tend to use them.
13/08/18 - Response by Anonymous
I have had the same issue with this company - I struggle to understand how they are still allowed to practice given the incompetency they operate with. Absolutely shambles. I wish there was some authority we could complain about this company to.
06/09/18 - Response by Anonymous
You can, there is an ombudsman who regulate these people, just google it, I will be when I have the energy as they have just lost us our sale, a chain of 5 houses down to their incompetance
You should also look at the Council for Licensed Conveyancers and complain there too, I will be, typical cover their arse attitude, no sorry, no apologies whatsoever nothing... utterly disgraceful!!!!
27/09/18 - Response by Very unhappy
What an appalling company, both buyer & seller used PPL so you would hope it would speed things up, particularly as there was no chain. Nope! Lack of communication between both sides, no one seemed to pick up a phone, preferring to wait 4/5 days for an email response ..rude staff, inspite of promising to return calls...nothing. Making what is a stressful experience already (ie moving house) just absolutely ridiculously painful and exhausting! DO NOT USE them!!
01/10/18 - Response by Anonymous
Having same issue. No chain completed Friday 28th sept. Haven't recieved any money and now Monday. Buyers have moved into my house that I haven't been paid for!! Their answers its with the accounts. All electronic now one push of the button. Would never recommend them ever! They.never get back to you as promised.
18/10/18 - Response by Anonymous
Ive reported PPL to the Ombudsman. Avoid at all costs. Slow, unresponsive, rude and take no accountability for their actions. They even refuse to log conplaints when you complain.
10/12/18 - Response by Jules
There is and they should actually have a copy of their complaints policy on their site.
If you want to take it further then try.
Legal Ombudsman, PO Box 6806, Wolverhampton, West Midlands, WV1 9WJ.
Telephone 0300 555 0333,
The Legal Ombudsman will expect you to have given the opportunity to respond to your complaint.
You can refer your complain up to 6 months after you have received our final written response to your complaint. You can also use the
Ombudsman service if they have not resolved your complaint within 8 weeks of them receiving it. A
complaint can be referred to the Legal Ombudsman up to six years from the date of the act or
omission, or up to 3 years after discovering a problem.
The Legal Ombudsman deals with service-related complaints; any conduct-related complaints will be
referred to the Council for Licensed Conveyancers.
If you make a valid claim against them for a loss arising out of work for which they are legally responsible
and they are unable to meet their liability in full, you may be entitled to claim from the Compensation
Fund administered by the Council for Licensed Conveyancers
The Council for Licensed Conveyancers, 131 Finsbury Pavement, London, EC2A 1NT.
Telephone; 020 3859 0904
Hopes this helps.
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