59 reviews (4/5) and information for Russell & Russell, Churchill House, Wood Street, Bolton

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4.5 stars average for Russell & Russell from 59 reviews  
59 Review(s)

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Accreditations

The Law Society Accredited - Children LawThe Law Society Accredited - Criminal LitigationThe Law Society Accredited - Personal InjuryLexcel Legal Practice Quality MarkSRAThe Law Society Accredited - Conveyancing QualityThe Law Society Accredited - Wills & Inheritance Quality

How to find us

Churchill House, Wood Street, Bolton, Greater Manchester, BL1 1EE

Other branches


Facilities Office accepts Legal Aid

Languages spoken English, Gujarati 
Size of firm 22 solicitors


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Reviews

4.5 stars average for Russell & Russell from 59 reviews

Based on 59 review(s)

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Summary

5 stars   48
4 stars   1
3 stars   0
2 stars   0
1 stars   10

Legal services at this branch

  • Advocacy
  • Charities
  • Children
  • Commercial property
  • Conveyancing - residential
  • Corporate finance
  • Crime - general
  • Family - general
  • Family - mediation
  • Landlord and tenant - residential
  • Licensing gaming and betting
  • Litigation - general
  • Personal injury
  • Planning
  • Private client - Probate
  • Private client - trusts
  • Private client - Wills


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Russell & Russell

Conveyancing/property

1 stars

06/05/21 - Reviewed by st

Avoid at all costs!!

The most unprofessional service i have ever experienced. Non-chain house transaction took over 6 months. everything took them a age to action and it was impossible to get though to the solicitors when you did get though it was to a snotty nose assistant awful service avoid at all costs!! i cannot stress enough how garbage these lot are and i would not wish this service on anyone.

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10/09/21 - Response by Estelle Eden

Starting to feel exactly the same so upset at how long it’s taking making me ill

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Russell & Russell

Personal injury

1 stars

10/03/21 - Reviewed by Kyle

This firm of Solicitors is not trustworthy and I find it very concerning how the reviews on this site are 5 stars and yet on all other sites - not just google are rating 3 stars, makes me question if this site is genuine when rating firms.
If my review does get removed, I will be reporting you to the ICO for not recording accurate data.

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Russell & Russell

Conveyancing/property

1 stars

23/03/20 - Reviewed by Anonymous

Absolutely horrendous! Very rude to anyone else trying to help and their clients. Feel like they purposely delay the purchase also. AVOID AT ALL COSTS.

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Russell & Russell

Conveyancing/property

1 stars

31/05/19 - Reviewed by Anonymous

The worth service I have come across in my many years of buying and selling properties.

They have no common decency to answer calls, return calls or even acknowledge receipt of emails.

I am thoroughly appalled by the way these guys work. Will not be using Russell Russell again.

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Russell & Russell

General Legal advice

1 stars

09/02/19 - Reviewed by Todor Kolev

The most unreliable, incompetent and unprofessional company I've ever come across (especially the person that handled my case - Mrs JG from the Middleton office). Only weeks after completion was I told that I should've carried out "my own inspection" on the heating system prior to completion as the sellers had not been able to provide boiler service history. She was so insistent on me providing that document but apparently the same doesn't apply to my sellers (I now wonder who she was working for?!). Thanks to you I purchased a house with a dysfunctional heating system in the winter and had to put my family with two infants in that house. The company is so buried in paper, bureaucracy and lingo that you'd be unreasonable to expect them to get anything done in time. I had to intervene on multiple occasions and just go and chase my buyers and sellers solicitors myself otherwise my solicitor was just sitting and waiting in a deadlock for months and months. During my dealings with them I had to make two formal complaints to my solicitors supervisors to neither one of which I received a response. They we simply ignored as the rest of my correspondence. That just shows you that there's really no hope there. She even forgot that I had a Help To Buy Equity loan on the property I was selling and had I not pointed that out she was going to attempt to redeem my loan but not with the correct amount. I wonder if that could've led to further delays or even the whole thing falling through especially when the the person that was purchasing off me was already so sick of all the delays that they'd threatened to walk away "if it doesn't happen this time". Phew, that was a close one! On the times I had no nerves left to sit and wait for a response to my emails and just went to their office to ask for an update my solicitor had to "go to the computer" to look up my file! They are dinosaurs and will disappear as such!

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26/10/20 - Response by Jack c

I wish i had done a little digging before choosing these people to sell my property. All the bad reviews are true, they never answer the phone and when they do they are completely useless. I have had to move my completion date 2 times and prolong the sale by 12 weeks and they can't even give a reason why. They are unimaginably slow at their jobs and it is a complete waste of time them paying for a phone line to their office. I rang 43 times and left countless voicemails to not even receive an email to say they had received them and were busy they just ignore you. For anyone reading these reviews FIND ANOTHER COMPANY

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Russell & Russell

Divorce

1 stars

16/10/18 - Reviewed by Anonymous

Worst solicitor ever. Takes 6 months to review a 6 page divorce document.

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Russell & Russell

Will and probate

1 stars

10/10/17 - Reviewed by j smith

Would not recommend to anyone,impossible to get hold of and when you do ,very rude and unhelpfull.



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Russell & Russell

Family

1 stars

31/07/16 - Reviewed by Haydn

RUSSELL & RUSSELL Solicitors.
It's all about money, no real care and consideration.

Russell & Russell Solicitors do a great deal of marketing regarding Power of Attorney work and special services for the elderly.
They publish accreditations regarding work with the elderly and we were advised to use this firm by Social Services who we will be submitting a full and detailed complaint to so they no longer recommend this firm.

So far the service we have received has been all about how much money Russell & Russell can make for themselves 'down the line' and most definitely not in the best interests for a vulnerable person. The service given so far is most definitely NOT in the best interests of the people they are 'supposed ' to be helping.

Anyone thinking about using Russell & Russell Solicitors are advised to stay well away.

We are now logging complaints with all of the relevant organisations and will run our story in the press to highlight the terrible service provided and warn others to stay well away.

Under the terms of this website where you tick a box it states' you agree with the solicitor?' We do not agree with the service given by this solicitor.

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Russell & Russell

Conveyancing/property

1 stars

29/07/16 - Reviewed by Divine

very expensive, hardly answer phone calls or reply emails, hardly get back to us as promised. very stressful and slow and just don't know what customer service is.

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Russell & Russell

General Legal advice

1 stars

19/11/12 - Reviewed by Adam

service was awful Mr Derrick Smethurst and team are not at all helpful.

they charge high prices for a cheap service never would recommend this firm

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