20 reviews (1/5) and information for Solex Legal Services Limited, Bromley

15/05/20 - Reviewed by Anonymous

I can write whole page on this firm. They are very unprofessional and Rude. They talk to you and treat you like 2nd class citizen. The lady named MARINN SNOW is very unprofessional, rude, have no manners and don’t know how to talk to customers. My case worker whose name is TARA Drake never talk to us. Because of this firm I had sleepless and stressfull nights.
I would never use this company I've only got dragged in to it by my bank as I was Re mortgage.
this company should be struck off. Bank should never use them.
Massage to Solex please don’t reply to my feed back saying we are sorry and will investigate. We know very well from all the other feedbacks that Solex will do nothing.

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01/05/20 - Reviewed by Anonymous

Absolutely appalling customer service. I was recommended to Solex Legal Services by Santander when remortgaging on my house. I received no communication from them to begin with whatsoever. They then repeated to send numerous letters to me asking for a questionnaire and signed forms, which I had already returned on multiple occasions. It took me chasing them over the phone to get this rectified, when I was told 'oh yeah, we have received everything, we just haven't put it all onto the system yet'. I then had to chase frequently to get a completion date confirmed. I appreciate that things may have been delayed due to Covid-19 and the fact everyone is working from home, but this remortgage began in January and I stressed to them on multiple occasions that it would need to be completed before May, otherwise I would have to pay hefty exit fees to my current mortgage provider. Eventually, a completion date was set for the 21st of April. This date came and went with no communication whatsoever. It turned out they had done nothing with my case, so I had to chase again for a whole week. When calling, you get put in a queue and stuck on hold for around 45 minutes at least. I then got through to the same person each time, who consistently told me that my case handler (Macey Garmson) was not available and that nobody else could deal with my case. Macey, nor anyone else, responded to any emails sent and it was a constant source of worry and stress, which wasn't really needed during these times. Eventually, our remortgage was completed yesterday and, luckily, it doesn't look as though we have incurred any extra charges. However, our current mortgage providers have advised that this would have been a different story had it gone over for just 1 more day. We have now received a letter from Solex Legal Services, stating that they would not accept any responsibility for any additional charges we incur. I have never dealt with a company so incompetent and unprofessional in my life. We will certainly never be using them again, and I would recommend others to avoid!

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21/04/20 - Reviewed by Mohammed Anwar

It has now been over a month and this firm are still holding onto surplus funds due to me. I keep getting fobbed off, nobody returns calls, just horrendous customer service. I had no choice but to deal with them as they were the lenders conveyancing firm. I'd never ever choose them if I had a choice.

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19/04/20 - Reviewed by Rohema Landers

They have had my case since early feb for a remortgage of a buy to let, understandable with covid19 things were going to be delayed but my case should have ex been concluded in 6 weeks, we are now into our 3 month and it still has not progress - they keep asking for the same information which I have provided several times and you cannot reach them on the phone or they do not reply to emails. I have dealt with a lot of conveyance but this is the worse to date! I expect my case will not be concluded and I will lose my mortgage and will have to begin the whole process again. Very disappointing service and should never be used.

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18/04/20 - Reviewed by Anonymous

If I could give less than one star I would. Started In March 2019, still ongoing. So many mess ups including sending the other party wrong paperwork. No / poor communication, I had to chase. Even had the bank support me to make a complaint and that didn’t improve things. I get the impression that they have too many cases

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