20 reviews (1/5) and information for Solex Legal Services Limited, Bromley
How to find us
1st Floor, Northside House, 69 Tweedy Road, Bromley, Greater London, BR1 3WA
Languages spoken Bengali, Cantonese, English, Hindi, Mandarin, Punjabi, Sylheti, Urdu
Size of firm 4 solicitors
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Legal services at this branch
- Commercial litigation
- Commercial property
- Conveyancing - residential
- Dispute resolution - civil mediation
- Dispute resolution - commercial mediation
- Family - general
- Landlord and tenant - residential
- Litigation - general
- Personal injury
- Private client - Probate
- Private client - Wills
15/05/20 - Reviewed by Anonymous
I can write whole page on this firm. They are very unprofessional and Rude. They talk to you and treat you like 2nd class citizen. The lady named MARINN SNOW is very unprofessional, rude, have no manners and don’t know how to talk to customers. My case worker whose name is TARA Drake never talk to us. Because of this firm I had sleepless and stressfull nights.
I would never use this company I've only got dragged in to it by my bank as I was Re mortgage.
this company should be struck off. Bank should never use them.
Massage to Solex please don’t reply to my feed back saying we are sorry and will investigate. We know very well from all the other feedbacks that Solex will do nothing.
01/05/20 - Reviewed by Anonymous
Absolutely appalling customer service. I was recommended to Solex Legal Services by Santander when remortgaging on my house. I received no communication from them to begin with whatsoever. They then repeated to send numerous letters to me asking for a questionnaire and signed forms, which I had already returned on multiple occasions. It took me chasing them over the phone to get this rectified, when I was told 'oh yeah, we have received everything, we just haven't put it all onto the system yet'. I then had to chase frequently to get a completion date confirmed. I appreciate that things may have been delayed due to Covid-19 and the fact everyone is working from home, but this remortgage began in January and I stressed to them on multiple occasions that it would need to be completed before May, otherwise I would have to pay hefty exit fees to my current mortgage provider. Eventually, a completion date was set for the 21st of April. This date came and went with no communication whatsoever. It turned out they had done nothing with my case, so I had to chase again for a whole week. When calling, you get put in a queue and stuck on hold for around 45 minutes at least. I then got through to the same person each time, who consistently told me that my case handler (Macey Garmson) was not available and that nobody else could deal with my case. Macey, nor anyone else, responded to any emails sent and it was a constant source of worry and stress, which wasn't really needed during these times. Eventually, our remortgage was completed yesterday and, luckily, it doesn't look as though we have incurred any extra charges. However, our current mortgage providers have advised that this would have been a different story had it gone over for just 1 more day. We have now received a letter from Solex Legal Services, stating that they would not accept any responsibility for any additional charges we incur. I have never dealt with a company so incompetent and unprofessional in my life. We will certainly never be using them again, and I would recommend others to avoid!
29/05/20 - Response by Jane
We had a similar experience which went on for 3 months and in the end I paid another solicitor to sort it out. He managed to get our money to us in under 2 weeks. Ironically we had the same case handler Macey who we never spoke to and even though we went to another firm they have still never been back in touch with us so technically our case is still open at their firm. I would urge anyone who has had them allocated as their "free" legal firm to seriously consider paying for a service from a reputable firm. The saving of £600 was certainly not worth the stress this firm caused me.
21/04/20 - Reviewed by Mohammed Anwar
It has now been over a month and this firm are still holding onto surplus funds due to me. I keep getting fobbed off, nobody returns calls, just horrendous customer service. I had no choice but to deal with them as they were the lenders conveyancing firm. I'd never ever choose them if I had a choice.
19/04/20 - Reviewed by Rohema Landers
They have had my case since early feb for a remortgage of a buy to let, understandable with covid19 things were going to be delayed but my case should have ex been concluded in 6 weeks, we are now into our 3 month and it still has not progress - they keep asking for the same information which I have provided several times and you cannot reach them on the phone or they do not reply to emails. I have dealt with a lot of conveyance but this is the worse to date! I expect my case will not be concluded and I will lose my mortgage and will have to begin the whole process again. Very disappointing service and should never be used.
29/05/20 - Response by jane
I would recommend you go to another solicitor - they were allocated to us in February by Santander but in April I appointed a local solicitor and can say it was the best £600 I have paid as our money was with us within 2 weeks
18/04/20 - Reviewed by Anonymous
If I could give less than one star I would. Started In March 2019, still ongoing. So many mess ups including sending the other party wrong paperwork. No / poor communication, I had to chase. Even had the bank support me to make a complaint and that didn’t improve things. I get the impression that they have too many cases
13/03/20 - Reviewed by Anonymous
no service whatsoever- agree with all reviews on here- no communication , missed documents , no information about anything, online case tracking the case handler actually said " oh don't look at that, its never accurate" -- doesn't really inspire confidence does it ?? Always on hold , 10 calls ahead, whenever you phone- utter rubbish . Had to use as recommended by remortgage company
11/03/20 - Reviewed by Anonymous
Terrible. Poor communication from start to finish.
06/03/20 - Reviewed by Salim Mohammed
Very poor service. Don't get back to you, short staffed when you call and average wait time just to get through is 15 mins on hold and then quite rude. I had to use them due to getting a mortgage otherwise wouldn't go anywhere near them.
05/03/20 - Reviewed by Austin W
Slowest and probably the most frustrating company I’ve ever used for conveyancing
02/03/20 - Reviewed by Emma Wilson
Started my remortgage in November and finally completed in March!
My case handler was Danielle Capocci whom I never actually spoke to as I couldn't get through to her - each time I called there was a queue of at least 10 calls before mine. Once you do get through to someone they have a terribly unhelpful attitude. After being on a standard variable rate for 2 months because of Solex's mistakes and delays, I tried to complaint but the 'call centre' you get through to couldn't pass me through to Danielle, couldn't tell me who her supervisor was or advise me on their complaints procedure and ended the telephone call - back to number 12 in the phone queue!!
AVOID at all cost - I would advise anyone not to go with the cheapest rate just because the lender offers free legals. Go with one that will allow you to use a local solicitor even is it costs a couple of hundred pounds more. I know I wish I had!
04/02/20 - Reviewed by Kirsty S
Would never recommend this company, slow, inefficient, uninterested, never respond, rude members of staff, unhelpful, need I continue! Took six months to complete a straight forward transfer of equity. Even the outgoing party's solicitors complained about how unhelful they were!
31/01/20 - Reviewed by Lee
Remortguage took sooo long lost documents had to send deeds letter 5 times still not completed financial difficulties resulted in wait then refused by lender stay clear
14/01/20 - Reviewed by Anonymous
8 months and counting to complete remortgage deeds letter witnessed sent 5 times lost as time went into new year had to send yet again at one stage the case was closed no Communication from them Lost all confidence in their legal ability
08/01/20 - Reviewed by Smout
Appalling company, no response or communication, terribly slow to do
Anything . I thought a re-mortgage would be simple. if you are reading this seriously consider using your own conveyancer rather than using this unprofessional company.
27/08/19 - Reviewed by Anonymous
Terrible! Poor communication, disorganised. Took over 3 months to complete a simple remortgage. Would not use again
17/01/19 - Reviewed by Michael Gallagher
Definitely the worst solicitors we have ever dealt with. They were recommended by Lloyd's. Very difficult to communicate with. Made a simple task of removing 2 names form a deed hugely complicated and stressful and nearly 2 years later I have just found out they never finished the job.
I note that on a solicitor review site, 75% of people rated Solex as awful and an employee rating on another site was lower than that.
Solex's quoted costs seemed reasonable but actual cost turned out considerably higher as there were additional unexpected costs for the process
Definitely cannot recommend
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