24 reviews (1/5) and information for Solex Legal Services Limited, Bromley
How to find us
1st Floor, Northside House, 69 Tweedy Road, Bromley, Greater London, BR1 3WA
Languages spoken Bengali, Cantonese, English, Hindi, Mandarin, Punjabi, Sylheti, Urdu
Size of firm 4 solicitors
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Legal services at this branch
- Commercial litigation
- Commercial property
- Conveyancing - residential
- Dispute resolution - civil mediation
- Dispute resolution - commercial mediation
- Family - general
- Landlord and tenant - residential
- Litigation - general
- Personal injury
- Private client - Probate
- Private client - Wills
30/10/20 - Reviewed by Nikki
Acted on behalf of Lloyds for straightforward remortgage which came with 'free legal services'
very poor communication-just an automated system, correspondence lacked clarity, causing unnecessary delays, had to constantly chase for things to be done
very slow to process paperwork leading to weeks of delay
Have contacted Lloyds to complain - cannot understand why they are using a company who clearly cannot deliver the service.
Incurred additional expenses due to taking months to carry out the conveyancing.
Avoid (if you can) and if they are acting on behalf of your mortgage lender consider complaining to them directly.
09/12/20 - Response by Frankie
If you're out-of-pocket due to Solex's incompetence, complain to the legal ombudsman. I complained a couple of years ago (it was really easy), and the ombudsman awarded me £850 in compensation. I had to drop Solex and used a competent solicitor, who completed in a couple of weeks what Solex couldn't manage in months. I'm surprised Solex are still in business whilst still regularly providing a terrible service.
27/01/21 - Response by Anonymous
I have had a very similar experience. I have waited for over 2 months for the paperwork. Called them several times and every time they told me they will send it.
Very poor communication, slow and as a result we are overpaying on our current mortgage. Avoid if possible.
General Legal advice
15/10/20 - Reviewed by Julie
Do Not Use This Company.
If I could have given them no stars I would have.
From the very start I emphasised that completion must take place on a specific date. Needless to say it did not.
I had to constantly chase them up and even had to suggest that it might be an idea if they actually chased things themselves. I was assured all was in place for completion only to be told that, on the day beforehand, there was "no chance of completing tomorrow and call back next week"!!!
They have cost me additional interest charges and I have not heard one word of apology from anyone.
Avoid at all costs and if your mortgage company suggests using them I would direct them to the reviews.
YOU HAVE BEEN WARNED
02/10/20 - Reviewed by Julie stott
This firm should be shut down
We are getting a remortgage and. We have sent all the documents off
To these incompetent imboseles
We get receipt of sending documents
But they keep saying they have not received the emails
They are very rude
How can operations like this be professional companies
Like a set of clowns in the circus
02/10/20 - Reviewed by Keith Whalen
Do not use this business. They are utterly useless at providing any kind of support or assistance. They set me up an online Case Tracking account which was a complete waste of time. Not a single question I asked was responded to, emails likewise and calling them up was also a waste of time. At one point I talked to a lady who said at the current stage they had everything they needed from me. When I pointed out that the Case Tracking page showed a number of outstanding forms they couldn't explain why. In three months, yes THREE MONTHS they archived nothing for me. I eventually went with a local firm who solved everything from start to finish in four weeks.
02/10/20 - Response by Julie
What a disgrace
This company are a real set of clowns
They need shutting down
15/05/20 - Reviewed by Anonymous
I can write whole page on this firm. They are very unprofessional and Rude. They talk to you and treat you like 2nd class citizen. The lady named MARINN SNOW is very unprofessional, rude, have no manners and don’t know how to talk to customers. My case worker whose name is TARA Drake never talk to us. Because of this firm I had sleepless and stressfull nights.
I would never use this company I've only got dragged in to it by my bank as I was Re mortgage.
this company should be struck off. Bank should never use them.
Massage to Solex please don’t reply to my feed back saying we are sorry and will investigate. We know very well from all the other feedbacks that Solex will do nothing.
01/05/20 - Reviewed by Anonymous
Absolutely appalling customer service. I was recommended to Solex Legal Services by Santander when remortgaging on my house. I received no communication from them to begin with whatsoever. They then repeated to send numerous letters to me asking for a questionnaire and signed forms, which I had already returned on multiple occasions. It took me chasing them over the phone to get this rectified, when I was told 'oh yeah, we have received everything, we just haven't put it all onto the system yet'. I then had to chase frequently to get a completion date confirmed. I appreciate that things may have been delayed due to Covid-19 and the fact everyone is working from home, but this remortgage began in January and I stressed to them on multiple occasions that it would need to be completed before May, otherwise I would have to pay hefty exit fees to my current mortgage provider. Eventually, a completion date was set for the 21st of April. This date came and went with no communication whatsoever. It turned out they had done nothing with my case, so I had to chase again for a whole week. When calling, you get put in a queue and stuck on hold for around 45 minutes at least. I then got through to the same person each time, who consistently told me that my case handler (Macey Garmson) was not available and that nobody else could deal with my case. Macey, nor anyone else, responded to any emails sent and it was a constant source of worry and stress, which wasn't really needed during these times. Eventually, our remortgage was completed yesterday and, luckily, it doesn't look as though we have incurred any extra charges. However, our current mortgage providers have advised that this would have been a different story had it gone over for just 1 more day. We have now received a letter from Solex Legal Services, stating that they would not accept any responsibility for any additional charges we incur. I have never dealt with a company so incompetent and unprofessional in my life. We will certainly never be using them again, and I would recommend others to avoid!
29/05/20 - Response by Jane
We had a similar experience which went on for 3 months and in the end I paid another solicitor to sort it out. He managed to get our money to us in under 2 weeks. Ironically we had the same case handler Macey who we never spoke to and even though we went to another firm they have still never been back in touch with us so technically our case is still open at their firm. I would urge anyone who has had them allocated as their "free" legal firm to seriously consider paying for a service from a reputable firm. The saving of £600 was certainly not worth the stress this firm caused me.
21/04/20 - Reviewed by Mohammed Anwar
It has now been over a month and this firm are still holding onto surplus funds due to me. I keep getting fobbed off, nobody returns calls, just horrendous customer service. I had no choice but to deal with them as they were the lenders conveyancing firm. I'd never ever choose them if I had a choice.
19/04/20 - Reviewed by Rohema Landers
They have had my case since early feb for a remortgage of a buy to let, understandable with covid19 things were going to be delayed but my case should have ex been concluded in 6 weeks, we are now into our 3 month and it still has not progress - they keep asking for the same information which I have provided several times and you cannot reach them on the phone or they do not reply to emails. I have dealt with a lot of conveyance but this is the worse to date! I expect my case will not be concluded and I will lose my mortgage and will have to begin the whole process again. Very disappointing service and should never be used.
29/05/20 - Response by jane
I would recommend you go to another solicitor - they were allocated to us in February by Santander but in April I appointed a local solicitor and can say it was the best £600 I have paid as our money was with us within 2 weeks
18/04/20 - Reviewed by Anonymous
If I could give less than one star I would. Started In March 2019, still ongoing. So many mess ups including sending the other party wrong paperwork. No / poor communication, I had to chase. Even had the bank support me to make a complaint and that didn’t improve things. I get the impression that they have too many cases
13/03/20 - Reviewed by Anonymous
no service whatsoever- agree with all reviews on here- no communication , missed documents , no information about anything, online case tracking the case handler actually said " oh don't look at that, its never accurate" -- doesn't really inspire confidence does it ?? Always on hold , 10 calls ahead, whenever you phone- utter rubbish . Had to use as recommended by remortgage company
11/03/20 - Reviewed by Anonymous
Terrible. Poor communication from start to finish.
06/03/20 - Reviewed by Salim Mohammed
Very poor service. Don't get back to you, short staffed when you call and average wait time just to get through is 15 mins on hold and then quite rude. I had to use them due to getting a mortgage otherwise wouldn't go anywhere near them.
05/03/20 - Reviewed by Austin W
Slowest and probably the most frustrating company I’ve ever used for conveyancing
02/03/20 - Reviewed by Emma Wilson
Started my remortgage in November and finally completed in March!
My case handler was Danielle Capocci whom I never actually spoke to as I couldn't get through to her - each time I called there was a queue of at least 10 calls before mine. Once you do get through to someone they have a terribly unhelpful attitude. After being on a standard variable rate for 2 months because of Solex's mistakes and delays, I tried to complaint but the 'call centre' you get through to couldn't pass me through to Danielle, couldn't tell me who her supervisor was or advise me on their complaints procedure and ended the telephone call - back to number 12 in the phone queue!!
AVOID at all cost - I would advise anyone not to go with the cheapest rate just because the lender offers free legals. Go with one that will allow you to use a local solicitor even is it costs a couple of hundred pounds more. I know I wish I had!
04/02/20 - Reviewed by Kirsty S
Would never recommend this company, slow, inefficient, uninterested, never respond, rude members of staff, unhelpful, need I continue! Took six months to complete a straight forward transfer of equity. Even the outgoing party's solicitors complained about how unhelful they were!
31/01/20 - Reviewed by Lee
Remortguage took sooo long lost documents had to send deeds letter 5 times still not completed financial difficulties resulted in wait then refused by lender stay clear
14/01/20 - Reviewed by Anonymous
8 months and counting to complete remortgage deeds letter witnessed sent 5 times lost as time went into new year had to send yet again at one stage the case was closed no Communication from them Lost all confidence in their legal ability
08/01/20 - Reviewed by Smout
Appalling company, no response or communication, terribly slow to do
Anything . I thought a re-mortgage would be simple. if you are reading this seriously consider using your own conveyancer rather than using this unprofessional company.
27/08/19 - Reviewed by Anonymous
Terrible! Poor communication, disorganised. Took over 3 months to complete a simple remortgage. Would not use again
17/01/19 - Reviewed by Michael Gallagher
Definitely the worst solicitors we have ever dealt with. They were recommended by Lloyd's. Very difficult to communicate with. Made a simple task of removing 2 names form a deed hugely complicated and stressful and nearly 2 years later I have just found out they never finished the job.
I note that on a solicitor review site, 75% of people rated Solex as awful and an employee rating on another site was lower than that.
Solex's quoted costs seemed reasonable but actual cost turned out considerably higher as there were additional unexpected costs for the process
Definitely cannot recommend
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