14 reviews (4/5) and information for Ansons Solicitors Limited, Lichfield

25/03/20 - Reviewed by Frustrated Client

I would not recommend Elaine Durkin to anyone, deliberate delay tactics almost that almost cost me a purchase almost leads me to believe she is incompetent at her job.

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24/02/20 - Reviewed by Robert Flinter

I have used Ansons Solicitors on a number of occasions to buy and sell properties
The service has always been first class and nothing was too much trouble for Julie or Michelle
I would strongly recommend if you want a fast professional service

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23/11/19 - Reviewed by Mr S

Pricing is what is called competitive ( otherwise known as cheap).
Not exactly quick and frankly didn’t think they were as helpful as they could have been in a difficult chain
Unlikely to recommend

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06/08/18 - Reviewed by Ryan Doolan

Very disappointing service for a number of reasons.
I felt that the client’s needs were not important which was evidenced by their unwillingness to think outside the box on allowing my parents to attend meetings with me whilst purchasing my first home but they were providing the funds. The Law Society does not categorically state this is not an option but something that has to be considered carefully to avoid conflicts of interest. There was no consideration whatsoever.
Definitely a post box service where no advice was given that was of any use and I could have done the same job myself or used an on line conveyancing service in terms of the searches.
Poor attention to detail. I had to point out errors in the communication which from a solicitor is worrying as their precision should be paramount.
Lack of flexibility. I had chosen a local solicitor as it was felt they would know the area better than a Birmingham based solicitor. They didn’t. In fact, I was charged an additional £200 due to the property being freehold subject to a management charge when anybody who knows the area would know this was the case and should have included this within their original quotation. In addition, they were unable to operate flexible hours for the purposes of a meeting or signing contracts and suggested I take a days holiday!!
When complaints were escalated to one of the Directors, they were dismissive, said that in their experience they had never known a first time buyer need a parent attend a meeting with them and said that she believed Ansons had adhered to their usual high standards of customer service. !! In my opinion, with the quality of advice that was provided it was fortunate that I had advice/support from my parents during the process as meaningful guidance was certainly not provided by Ansons. As far as Ansons comments about their high standards is concerned , my opinion is that customer service is judged best by the customer on the receiving end.
My overall conclusion is I will not use or recommend Ansons again.

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13/03/18 - Reviewed by Anonymous

Great service, highly doubt the below review is true after speaking to every member of the conveyancing team during the last 10 months that it’s taken to push the sale of my mums property through. Very friendly and efficient team, would highly recommend.

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22/05/17 - Reviewed by Anonymous

Terrible. We used Ansons in 2015 for the purpose of conveyancing and were left with no fixed abode due to the lazy service. However, they did take all monies owed before raising any concern. We complained to the legal ombudsman who found fault despite their lies about what was verbally communicated but they refused to refund any fees. Avoid!!

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19/12/11 - Reviewed by Anonymous

Ansons dealt with the sale of my mother's property in a prompt and friendly manner and invoiced exactly what they quoted over 2 years ago when I first put the property on the market. The staff were always accessible and returned my telephone calls promptly. I would have no hesitation in using them again.

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13/04/11 - Reviewed by Mr Buxton

I received a friendly and efficient service from the Wills & Probate team. I was looked after and treated with a great deal of understanding during a difficult time.

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13/04/11 - Reviewed by Ms Bhakta

It was evident from the start that Susan Davies was a confident and accomplished woman and more than able to deal with the sensitive nature of my case. Words cannot express my gratitude, in the way she inspired confidence in me throughout my difficult and complicated case. I wouldn't trust anyone else with my legal matters.

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