3 reviews (1/5) and information for Carpenters, Birkenhead

23/01/24 - Reviewed by Anonymous

“I was injured in a rta early October 21. I had a remote medical report in November 2021 and I was sufficiently recovered in January 2022 to start my claim for compensation. It was submitted through the OIC portal (SCNF) and then things went dead after many emails and messages from myself. I was told that my handler hand left Carpenters employment and I had been left in limbo I was then I was transferred to a new handler. The new handler found that my claim had been submitted through the wrong portal. (None of the facts changed). So a year was wasted. I was then transferred to a handler that dealt with the MOJ portal. In February 2023 my claim was resubmitted through the MOJ portal and things went dead again after entering a written complaint I was told that my handler was on maternity leave and I had again been left in limbo. I was then transferred to another handler. I was asked to submit some photos of the scaring caused by the accident in June 23, which I submitted promptly and it took until October 23 for Carpenters to update the medical report which, when it arrived, was unchanged. December 23 brought an updated medical report which corrected an error. January 24, was encouraging it brought a estimate of the amount of compensation that Carpenters considered reasonable for pain and suffering but no mention of compensation for the cancelled walking and climbing foreign holiday. (Which the medical report had been amended to include so that this loss of holiday could be compensated)

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24/11/20 - Reviewed by Anonymous

DO NOT USE THIS COMPANY! If only I would have seen the reviews beforehand (the real ones not the employee ones!)
Was recommended by my insurers, straight forward claim, other side accepted liability immediately. Handler swapped numerous times, escalated complaints time and time again resulted in nothing. Ignored for weeks on end, claim had to go to court proceedings as company had sent over the wrong information resulting in evidence being disjointed. Other companies rang me to ask if I had someone dealing with the claim as soon as I said I was having a bad time they guessed the solicitors were Carpenters everytime, apparently they're known for it & once signed up you can't get out. Wish I'd have known about them! Lesson learned!

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07/09/20 - Reviewed by Chris

Terrible in response, ignorrant and wasn't interrested in case at all. Delaying the case on purpose. Wouldn't reccomend to anyone.

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