Hedleys solicitors reviews & information

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sunderland, 20 Fawcett street
Sunderland, Tyne and Wear, SR1 1RZ

Areas of law reviewed: Conveyancing/property law, Family law

Reviews

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Hedleys solicitors

17/10/17 - Rating by Barry Thomas

Area of law reviewed: Family

1 star rating

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They are totally incompetent and lack any client service skills. We had a simple matter of power of attorney to attend to. It took six months before they provided any documentation, and that was after a lot of chasing. Those documents were incorrect. The replacement documents were also incorrect, and the third set of documents were sent to the wrong address and were also incorrect. We then decided enough was enough and demanded a refund in full of their fee. They agreed without argument. Their fee was £802, for a service you can get on line for £82. The senior partner, Mr Johnstone, ignores emails, our solicitor Mr Lisgo, and his secretary, were totally incompetent.

Responses

19/07/18 - Response by Samantha Thompson

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Dear Mr Thomas,
I am so sorry that you had a poor experience with Hedleys and Co. Unfortunately, your case was not handled well and the lack of responses to your various requests is unforgivable. As you said, you eventually requested a refund, which we were duty bound to give. There is nothing more frustrating than dealing with a company who do not keep their clients apprised of the situation, and I am afraid that it appears that Hedley’s were instrumental in fuelling your frustration by not responding to your requests. As part of the company reorganisation, we have introduced a customer care department that is dedicated to handling customer concerns before they get to an unreasonable position, as yours obviously did. I realise that this is of small comfort to you after your poor experience with us, but if there is anything we can do at this late stage to partially redress the unfortunate experience you had, please let us know. We have a temporary customer service number at 07516 905476 and I would welcome the opportunity to discuss just what went wrong with the process. This will help us to put systems in place to avoid this situation occurring in the future and, more importantly, make a client’s experience with us a far smoother journey. Again, profuse apologies and I hope that your outstanding issues have all been satisfactorily resolved.
Sam T


07/08/18 - Response by Sam Thompson

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Dear Mr. Thomas, I have just reread the review response and notice that I have not added your surname to the review, initially addressing the review to a Mr. Barry. Please accept my apologies for this omission.

I had hoped for a response from you so I could discuss this further, but perhaps you were not aware of my request. If you wished to correspond by email instead, please address your emails to customercare@hedleyssolicitors.com.


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