6 reviews (3/5) and information for Magnus Legal, Southport

13/01/17 - Reviewed by Anonymous

Fed up of leaving voicemails and never having my call returned. Given a Mickey Mouse medical by a dr with very long arms and apparent x Ray vision. My accident was 2 years ago and I am no nearer getting the claim settled. I am contacting the law society in the morning. Appalling service for the fees they charge

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10/06/16 - Reviewed by Anonymous

Very quick, helpful and friendly - gave me peace of mind from the outset which is just what I needed.

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04/03/16 - Reviewed by Anonymous

Would use Magnus Legal again

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09/02/16 - Reviewed by Anonymous

Bromiley holcroft/magnus legal - they changed over just before the end of my claim - I couldn't have asked for any more. Was a bit unsure to start with as i had not heard of them before but they were very efficient and nice to deal with and kept me up to date, sorted out my treatment and got me a settlement i was happy with. Was straightforward because the driver admitted fault, only bad thing was i had a couple of different people dealing with my claim but i was informed this was because my first one left so i suppose that can't be helped

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31/01/16 - Reviewed by Anonymous

This company was previously listed on this site by the name Bromiley Holcroft and was given 1 star reviews by the majority of it’s clients who provided feedback.

I was put in touch with these solicitors in connection with a Road Traffic Accident where I suffered a minor injury and the third party had accepted liability.

One of their representatives paid me a home visit to assist with completing the paperwork. I mentioned that I had taken out legal insurance with my car insurance. I was told that I would be represented only if I signed up to a Conditional Fee Agreement (I shouldn’t have needed this). The representative checked my insurance documents and agreed that I would not need to take out an After the Event Insurance Policy. However he completed that section of the paperwork and ticked the box indicating that I did need an After the Event Policy. I pointed this out and corrected it, putting it down to a mistake on his part. (After what transpired, I’m not sure this was an honest mistake). He took my original insurance documents as proof and left me with a lot of paperwork which detailed their charges and the Conditional Fee Agreement, none of which was discussed during our meeting.

However two days later I received a letter from this solicitor confirming that I had entered into a Conditional Fee Agreement and that an After the Event Policy had been taken out on my behalf because I did not have legal insurance at the time of the accident.

I telephoned their office and was told I would receive a call back. I did not receive a call. I e-mailed their office to indicate that I did have legal insurance and that their representative had taken my insurance documents which confirmed this. I also sent a letter from my insurance company which also verified that I did have legal insurance.

I later received a letter from this solicitor which stated that I would still need an After the Event Policy because I was not covered for Personal Injury. I provided a copy of the Insurance Policy Document which confirmed that I was covered for same, at which point I received an e-mail from the person dealing with my case stating that they would need to discuss the matter with their line manager. At last, I thought, common sense had prevailed. Alas I subsequently received another e-mail stating that I still needed an After the Event Insurance Policy (which I would pay for in the event of a successful resolution of my case). Despite providing information which was specifically requested by this firm on a number of occasions to prove I did not require an After the Event Insurance Policy, I was continually told that I needed same. The goalposts were constantly moved so that an After the Event Policy would be in place to guarantee their fees.

I had been promised telephone calls on a number of occasions in connection with this case but received none, despite providing two telephone numbers on which I could be contacted. I was told by one of their managers that calls had been attempted, but neither of my phones registered such a call.

Thankfully I was within 2 weeks of signing the documents and was able to cancel their services under Schedule 3 Arrangements. I requested that my original insurance documents be returned but they have failed to do so. I found the whole experience very frustrating and worrisome. I did not find their service professional or supportive. In fact their only concern was to put in place the necessary measures to guarantee their fees.

I actually felt relieved to drop my case rather than continue to be represented by this firm.

As well as the 1 star reviews left for this firm when it was named Bromley Holcroft, one review gave them 5 stars. It was without any real detail of dealing with the firm and talked only in general terms. It was left around the same time as one of the solicitor’s representatives responded to my review. There is nothing to stop solicitors leaving 5 star reviews for their own firms anonymously.

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