McVey Murricane solicitors reviews & information

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(100 reviews/comments)

Rate McVey Murricane solicitors


13 Bath St, Glasgow
Glasgow, Lanarkshire, G2 1HY

Tel: 0141 333 9633

Areas of law reviewed: Conveyancing/property law

Reviews

Rate McVey Murricane solicitor
McVey Murricane solicitors

04/10/18 - Rating by Mark Smith

Area of law reviewed: Conveyancing/property

5 star rating

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Service was fantastic, they dealt with the whole process of my re-mortgage from start to finish, communication was excellent and everything completed on time with absolutely no issues at all. Would definitely recommend this firm.

McVey Murricane solicitors

03/10/18 - Rating by KAREN MCDONALD

Area of law reviewed: Conveyancing/property

5 star rating

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McVey and Murricane were recommended to us by our house builder (Avant). I think there can sometimes be some scepticism around a builder recommending a solicitor however our experience with this has been excellent. The online service McV&M offer is exceptional and fits very well with modern life. I feel that having McVey and Murricane as our solicitors made the often difficult and complicated process of purchasing a house simple and very easy to understand. Would definitely use their services again and would recommend them to family and friends

McVey Murricane solicitors

03/10/18 - Rating by Anonymous

Area of law reviewed: Conveyancing/property

5 star rating

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I would highly recommend McVey Murricane Solicitors, a professional and excellent service provided from start to finish of our remortgaging deal.

McVey Murricane solicitors

03/10/18 - Rating by Kye Wood

Area of law reviewed: Conveyancing/property

5 star rating

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Couldn't recommend highly enough,
I was away with work overseas and only had emails to respond to. Everything was made clear and easy to do and made the whole process easy and stress free.
Would absolutely recommend.

McVey Murricane solicitors

03/10/18 - Rating by Anonymous

Area of law reviewed: Conveyancing/property

5 star rating

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Very professional and clear - staff were patient and courteous.

McVey Murricane solicitors

03/10/18 - Rating by Louise

Area of law reviewed: Conveyancing/property

5 star rating

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First time I remortgaged a flat myself and M&M were extremely helpful. As they dealt with everything swiftly and answered any queries promptly I was content everything was being dealt with professionally. I would not hesitate to use them again for any matter.

McVey Murricane solicitors

01/10/18 - Rating by Callum Johnson

Area of law reviewed: Conveyancing/property

5 star rating

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Extremely helpful and friendly. Brilliant communication and a good service all around.

McVey Murricane solicitors

01/10/18 - Rating by IM

Area of law reviewed: Conveyancing/property

5 star rating

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Excellent service throughout the remortgaging process. I have no hesitation in recommending McVey and Murricane.

McVey Murricane solicitors

01/10/18 - Rating by Anonymous

Area of law reviewed: Conveyancing/property

5 star rating

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Great service, kept up to date regularly and whole process was dealt with quickly and efficiently. Would definitely recommend

McVey Murricane solicitors

01/10/18 - Rating by Suzanne Coote

Area of law reviewed: Conveyancing/property

5 star rating

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Great service from this company, kept me informed of the progress of our transaction with them almost every day. Would use again.

McVey Murricane solicitors

30/09/18 - Rating by Natalie

Area of law reviewed: Conveyancing/property

5 star rating

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We received a wonderful professional service. Jennifer put in numerous offers and was always there for advice. Claire completed our case and was professional and reassuring. Always keeping us up to date in a regular basis. Her team were excellent in managing the information needed and our purchase was completed on the day required. I would highly recommend their professional service.

McVey Murricane solicitors

27/09/18 - Rating by Kerry Paulin

Area of law reviewed: Conveyancing/property

5 star rating

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I recently used McVey and Murricane for the purchase of my new home. Everything was straightforward and I was kept updated through regular emails and phone calls. I encountered two last minute issues which could have potentially caused a delay in getting my keys but my solicitor Marrya was fantastic at chasing things up, keeping me updated and getting these issues sorted.

McVey Murricane solicitors

26/09/18 - Rating by Gemma Mcbride

Area of law reviewed: Conveyancing/property

5 star rating

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excellent customer service

McVey Murricane solicitors

26/09/18 - Rating by Callum

Area of law reviewed: Conveyancing/property

5 star rating

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Quick responses and professional staff, definitely a no-brainer for conveyancing.

McVey Murricane solicitors

24/09/18 - Rating by Anonymous

Area of law reviewed: General Legal advice

5 star rating

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Excellent and promp service provided by the team. The process was made easy and any problems were slight and easily sorted, I would use them again.

McVey Murricane solicitors

21/09/18 - Rating by Kirsty Moran

Area of law reviewed: Conveyancing/property

5 star rating

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Very quick servce, kept upto date with every step. Thanks so much.

McVey Murricane solicitors

20/09/18 - Rating by N Wood

Area of law reviewed: Conveyancing/property

5 star rating

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We used McVey & Murricane during the recent remortgaging of our home and I could not recommend them any higher. Very easy simple to follow instructions at every part of the process. Thank you very much for making this a stress free experience.

McVey Murricane solicitors

20/09/18 - Rating by Kelly Gardiner

Area of law reviewed: Conveyancing/property

5 star rating

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Excellent customer service, great communication and with simple easy forms to fill out. Would highly recommend.

McVey Murricane solicitors

19/09/18 - Rating by Pam Davies

Area of law reviewed: General Legal advice

5 star rating

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Very helpful explained the process throughout with comprehensive information being sent through regularly.

McVey Murricane solicitors

19/09/18 - Rating by Jennifer Grant

Area of law reviewed: Conveyancing/property

5 star rating

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Excellent service, great customer service, polite and speedy responses and the App makes communication easier. The additional guides and FAQs help ease worries and are easily accessible on the MMi webpage. Selling our house have facilitated in the easiest, stress free way. Thank you McVey and Murricane!

McVey Murricane solicitors

19/09/18 - Rating by Kirsty Benedetti

Area of law reviewed: Conveyancing/property

5 star rating

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Great service from start to finish of conveyancing. My home was a new build and the correspondence and guidance was second to none as this was the first property I had owned myself. Prompt service and questions were answered swiftly. Would highly recommend McVey and Murricane for conveyancing.

McVey Murricane solicitors

19/09/18 - Rating by Bobby Donnelly

Area of law reviewed: Conveyancing/property

5 star rating

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great service

McVey Murricane solicitors

16/09/18 - Rating by S Aitchison

Area of law reviewed: Conveyancing/property

5 star rating

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Great service from McVey, friendly and helpful. Their online systems made it easy to be able to give info 'out of hours' and not have a delay due to working hours. The cost estimated I considered reasonable and got a small refund at the end. I would recommend and will use again for any future conveyancing.

McVey Murricane solicitors

15/09/18 - Rating by Bry

Area of law reviewed: Conveyancing/property

5 star rating

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McVey & Murricane provided an excellent service I was kept well informed throughout the entire process of the purchase of my property. They are not the cheapest but the high quality of the service they provide reflects this.

Highly Recommended and was use them again.

McVey Murricane solicitors

14/09/18 - Rating by Emma

Area of law reviewed: Conveyancing/property

5 star rating

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The firm were really easy to deal with and I would use them again. The fees were very competitive for their online conveyancing service.

McVey Murricane solicitors

12/09/18 - Rating by Pam Robertson

Area of law reviewed: Conveyancing/property

5 star rating

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Highly recommend them. Anytime I called with a query it was answered quickly by friendly staff. I also received regular email updates on the progress of my re-mortgage.

McVey Murricane solicitors

12/09/18 - Rating by leisa starkey

Area of law reviewed: General Legal advice

5 star rating

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Very professional and helpful service Lilia Muir.

McVey Murricane solicitors

09/09/18 - Rating by Billy

Area of law reviewed: Conveyancing/property

5 star rating

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Excellent all round service , A great help and easy process of the buying of our house , The price was very good for what they do , i would highly recommend this company

McVey Murricane solicitors

08/09/18 - Rating by Gary Marnie

Area of law reviewed: Conveyancing/property

5 star rating

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Excellent service and all pain free. No issues whatsoever and always got replies to any queries / questions very promptly. A very easy business transaction conducted in a professional manner at all times.Would highly recommend.

McVey Murricane solicitors

07/09/18 - Rating by Alex

Area of law reviewed: Conveyancing/property

5 star rating

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Excellent, professional service. I was impressed with the simlicity of the LMS system.

McVey Murricane solicitors

07/09/18 - Rating by Ailsa Henry

Area of law reviewed: Conveyancing/property

5 star rating

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Really pleased with how efficient McVey Murricane were with our recent remortgage. Everything went really smoothly with minimal contact being necessary.

McVey Murricane solicitors

06/09/18 - Rating by Anonymous

Area of law reviewed: General Legal advice

5 star rating

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Amazing remortgage process. Easy and stress free. Thanks McVey !

McVey Murricane solicitors

06/09/18 - Rating by Anonymous

Area of law reviewed: Conveyancing/property

5 star rating

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Very easy to deal with. Staff were very helpful and response to any query was quick.

McVey Murricane solicitors

06/09/18 - Rating by Mrs Smyth

Area of law reviewed: Conveyancing/property

5 star rating

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Very pleased with the service provided. Fast and efficient Would highly recommend.

McVey Murricane solicitors

06/09/18 - Rating by D. Roy

Area of law reviewed: Conveyancing/property

5 star rating

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The company recently handled the conveyancing on my new house.and I was pleasantly surprised how well their approached worked. Instead of countless visits to their offices everything was done by email or online forms. This meant I was able to complete everything that needed to be completed very easily. Anything technical was backed up by clear explanation and, if required, there was a friendly voice on the other end of the phone line in case anything was unclear. I would definitely use their services again.

McVey Murricane solicitors

06/09/18 - Rating by Prasanna Ranathunga Arachchige

Area of law reviewed: General Legal advice

5 star rating

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Recently we had a remortgage through Mcvey & Murricane. They gave a great service as well as the whole process smooth with live status update on each stage through their app.
Good job :)

McVey Murricane solicitors

05/09/18 - Rating by Mujahid Nazir

Area of law reviewed: Conveyancing/property

5 star rating

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Excellent quality of service throughout process, I am very pleased. Highly recommended

McVey Murricane solicitors

05/09/18 - Rating by Prasanna Ranathunga

Area of law reviewed: Conveyancing/property

5 star rating

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Recently we had a remortgage through Mcvey & Murricane. They gave a great service as well as the whole process smooth with live status update on each stage through their app.

McVey Murricane solicitors

05/09/18 - Rating by karen France

Area of law reviewed: General Legal advice

4 star rating

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Great service, efficient, friendly staff. Would recommend to others and will use again

McVey Murricane solicitors

05/09/18 - Rating by N. Usher

Area of law reviewed: Conveyancing/property

5 star rating

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Excellent & professional Service. Would recommend if buying/selling home

McVey Murricane solicitors

04/09/18 - Rating by Siobhan Brennan

Area of law reviewed: Conveyancing/property

5 star rating

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Very pleased with the service provided. Regular updates received by email and all staff that I dealt with were very knowledgeable and happy to help. The company made my first house purchase very slick and easy.

McVey Murricane solicitors

03/09/18 - Rating by JOHN AND ANGELA

Area of law reviewed: Conveyancing/property

5 star rating

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We used McVey & Murricane for conveyancing in August 2018. They provided a fabulous service and our re-mortgage was straight forward.We were kept well informed throughout the process and everything went like clockwork.
I would recommend this firm to anyone and would certainly use them again in the future.

McVey Murricane solicitors

01/09/18 - Rating by Patryk Stepaniec

Area of law reviewed: Conveyancing/property

1 star rating

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I will start from good things .I was really happy to corespond with Susan Weir . Really easy to work with Susan . She is polite and nice . Good service from Susan .

I was really annoyed with our solicitor Haazel
I need to ask for everything and lack of information was main issues.
I think I should recived updates straight after anything new in case.
On beginning when I needed to sent first deposit , Hazel asked for wrong reservation fee and deposit amount as £2000 but should be £1500. When I email them there was no reply and over the phone she said again that that is correct but it wasn’t as on our documents we had clearly sent £1500. No explanation or apology about mistake.
We had gifted deposit and we recived gift letters on beginning from broker my parent sent them in February and one week before completion Hazel ask for new letter with company details . And sent orginals signed by my parents by post . From Poland this letters could arrive after few days at least . I think this case should be dealt a bit earlier to be prepared.We have been agreed that I can sent pictures of this letters signed by my parents .

When we organised and sent everything we wanted pay deposit quickly. It this case everthing was really slowly that is fine when it is explained and informed but I wasn’t properly. I was informed that they waiting final account from builder before They can send my statement. They said that they chased this again with builder

email was sent on 16/05

On 21/05 I recived
‘Just a brief note to confirm that we have now received the "State for Settlement" ’

But when we checked date on ‚state for settlement ‚ it was sent to solicitor on 17/05

That it was hold delayed to sent to us by few days.
That is really stressful time then I should be informed all the time and service should be quick.
When I called someone said that Hazel is on holidays one day then when I sent email to her should be return email with information that someone is off and it should be information when someone is back.

And on the end when I was calling to your company everyone was polite nice friendly over phone said Good morning, evening and how they can help except Hazel .
I needed to start talk hello because I never heard and introduce or good morning, evening . A bit rude.


It was stressful time for us then I just wanted everything sorted smoothly .
I can recommend Susan Weir - Regulations Team Associate and Transaction Finance Team
But never again this company for any futher purchase

Responses

04/09/18 - Response by Amanda J Walker

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Mr Stepaniec - Sorry to hear of your concerns. We do have a complaints procedure and I am not aware of any such complaint being received. I will treat this review as a formal complaint and will review your case.

Due to Data Protection it would not be appropriate to comment further on this forum. Accordingly, I have emailed you separately and I hope my review will be a satisfactory outcome for you.

Amanda J Walker – Client Relationship Manager


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McVey Murricane solicitors

30/08/18 - Rating by Fiona Moffatt

Area of law reviewed: Conveyancing/property

5 star rating

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Excellent service from M & M throughout the whole process of buying and selling. Particularly liked the emphasis on email communication as making/receiving calls not always easy during office hours.

McVey Murricane solicitors

29/08/18 - Rating by Gill

Area of law reviewed: Conveyancing/property

5 star rating

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First experience of electronic conveyancing. Sold one house, purchased a larger new build. It was evident that a great deal of thought had gone into how to meet clients' needs in a web based format. Service was expedient and professional. Our timescales were incredibly tight (less than 3 weeks from start to finish) and we were concerned that we would run out of time but our Solicitor, Amy Sullivan, was on top of everything. Is this the future for conveyancing? I can see no reason why not. Clearly you don't get the face to face, interpersonal rapport with this approach to legal services but you do get a very well coordinated and effective service. Would definitely recommend to anyone taking the part exchange/ new build option. Fasten your seatbelts folks, it's fast!!!

McVey Murricane solicitors

29/08/18 - Rating by Ross Kean

Area of law reviewed: Conveyancing/property

5 star rating

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We used McVey & Murricane for conveyancing in August 2018. They provided a fabulous service and made what can be a stressful situation hassle free.

We were kept well informed throughout the process and everything went like clockwork. Both our sale and our purchase were straight forward.

I would recommend this firm to anyone and would certainly use them again in the future.

Ross Kean

McVey Murricane solicitors

28/08/18 - Rating by Corinne Woods

Area of law reviewed: General Legal advice

5 star rating

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Professional and efficient.
McVey and Murricane kept us up to date with every step and where easy to contact if any questions did arise, would highly recommend.

McVey Murricane solicitors

24/08/18 - Rating by Jerry O'Regan

Area of law reviewed: Conveyancing/property

5 star rating

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Highly recommend this firm and their conveyancing / mortgage service. Everything was done online, the instructions for sending documents etc were clear and easy to follow and the responses came quickly, often on the same day. My deal was wrapped up in very short order and I am highly satisfied with the result.

McVey Murricane solicitors

24/08/18 - Rating by D.Staward

Area of law reviewed: Conveyancing/property

5 star rating

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Reliable service as i have used this company twice now for conveyancing issues. No problems. Would recommend.

McVey Murricane solicitors

23/08/18 - Rating by Isolde Doig

Area of law reviewed: Conveyancing/property

5 star rating

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Were our solicitors for re-mortgaging. Excellent service, helpful and quick at responding to queries. All in all a very quick and smooth process. Thank you!

McVey Murricane solicitors

23/08/18 - Rating by Barry Rowland

Area of law reviewed: Conveyancing/property

5 star rating

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I use McVey and Murricane on a regular basis for property. Their service is straightforward and excellent. Marrya deals with all my transactions, she is efficient, friendly and professional.

McVey Murricane solicitors

22/08/18 - Rating by Jamie H

Area of law reviewed: Conveyancing/property

5 star rating

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Absolutely fantastic service. Very slick, professional and timely. Always kept in touch throughout the process and any responses were dealt with. Highly recommended.

McVey Murricane solicitors

22/08/18 - Rating by Anonymous

Area of law reviewed: Conveyancing/property

5 star rating

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As a property developer I have used this company several times and have always found them professional, efficient and value for money.

I also receive e-mails giving guidance and updates on any matters which may be of concern to me in the future in my line of business.

My experiences have all been positive regarding communication, queries and ease of transaction.

McVey Murricane solicitors

21/08/18 - Rating by Robert Cunningham

Area of law reviewed: Conveyancing/property

5 star rating

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Excellent service , very informative and speedy service given to us. We can highly recommend trhem.

McVey Murricane solicitors

21/08/18 - Rating by Donald Histead

Area of law reviewed: Conveyancing/property

5 star rating

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Price was very reasonable and all questions were answered by return. All in all it made the process as easy as possible.

McVey Murricane solicitors

21/08/18 - Rating by Ian Fairbairn

Area of law reviewed: Conveyancing/property

5 star rating

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Excellent and professional service to do our remortgage, however there could be more clarity on the invoice regarding exactly what each cost is for instead of for work carried out etc. We selected our lender via a broker and the offer included legal fees but these did not cover the cost of first registration a new system set up by the Scottish Govt in 2014 which still has to be improved as its causes high cost and delays to solicitors and clients
I liked the fact that you used the internet and emails effectively to speed up the process.

Thank you Ian

McVey Murricane solicitors

20/08/18 - Rating by Anonymous

Area of law reviewed: Conveyancing/property

5 star rating

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Excellent service with good communications. Re-mortgage went through without any pain!

McVey Murricane solicitors

20/08/18 - Rating by Jennifer Harkins

Area of law reviewed: Conveyancing/property

5 star rating

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Excellent Professional Service. Takes the stress out of remortgaging. Would highly recommend.

McVey Murricane solicitors

17/08/18 - Rating by Margaret McMenamin

Area of law reviewed: Conveyancing/property

5 star rating

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I received excellent service, a good steady stream of communication and sound advice. Good value for money and Robin Craig my point of contact always diligent. I would use again and recommend to family and friends.

McVey Murricane solicitors

16/08/18 - Rating by gerry mcgirr

Area of law reviewed: Conveyancing/property

5 star rating

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Excellent service throughout simplified legal jargon to help me through the convyancing process all done on line no need to spend time and money visiting offices would recommend

McVey Murricane solicitors

13/08/18 - Rating by Sai kumar

Area of law reviewed: Conveyancing/property

5 star rating

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Excellent Service highly recommend.

McVey Murricane solicitors

10/08/18 - Rating by Sam

Area of law reviewed: Conveyancing/property

5 star rating

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I believe that a few of the reviewers are right, this companies business model either works for you or it doesn't. Most of it is automated, and all is done online or over the phone. However, I can't complain about the results. Everything was prompt, I didn't have any problems at any stage and was given enough time even with my busy schedule to get documents sorted (assuming you remember to submit their online forms). The correspondents I had were also pleasant and it made everything easy compared to other more traditional models...but again, that may just be me.

McVey Murricane solicitors

10/08/18 - Rating by Anonymous

Area of law reviewed: Conveyancing/property

1 star rating

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Reading the reviews here this firm is rated either 5 stars or 1 star with nothing in between. That seems to indicate that their business model either works for you or it doesn't. From my 1 star rating you will see which camp I'm in but agree others' comments about their abysmal communication.

Without exception the several local solicitors I subsequently contacted rolled their eyes when their name was mentioned, one describing them as a "conveyancing bucket shop", their words not mine. I'd also observe that their charges in my case would not have been less than using any of the local solicitors and would actually have been more when a late notified extra was taken into account.

My recommendation regarding them is to avoid.

Responses

10/08/18 - Response by Amanda J Walker

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As the reviewer identifies there are different business models when it comes to providing property related services.

We have taken the view, for some time, that clients are looking for a fast efficient economic service. To provide our clients with that service we make extensive use of modern communication/technology. This works well for straightforward cases, and in those cases that become more complex often a more personal approach is required.

We cannot comment publicly about individual cases although we do not accept what is suggested in relation to the quality of communication. As far we are aware this reviewer has not taken advantage of our complaints process.

As a matter of course we ask all clients at the end of the transaction to provide feedback and the vast majority of clients are complimentary about our service and the way it is provided.


Amanda J Walker - Client Relationship Manager


10/08/18 - Response by Amanda J Walker

Report abuse

As the reviewer identifies there are different business models when it comes to providing property related services.

We have taken the view, for some time, that clients are looking for a fast efficient economic service. To provide our clients with that service we make extensive use of modern communication/technology. This works well for straightforward cases, and in those cases that become more complex often a more personal approach is required.

We cannot comment publicly about individual cases although we do not accept what is suggested in relation to the quality of communication. As far we are aware this reviewer has not taken advantage of our complaints process.

As a matter of course we ask all clients at the end of the transaction to provide feedback and the vast majority of clients are complimentary about our service and the way it is provided.


Amanda J Walker - Client Relationship Manager


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McVey Murricane solicitors

08/08/18 - Rating by Anonymous

Area of law reviewed: Conveyancing/property

5 star rating

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Excellent service, prompt communications and easy to follow instructions. Would happily use their services again!

McVey Murricane solicitors

08/08/18 - Rating by Sara

Area of law reviewed: Conveyancing/property

5 star rating

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For a reasonable fee (we did shop around before choosing them), McVey and Murricane provided a very efficient online and email based conveyancing service. They responded to any communications from us very quickly, and it made the process a lot easier to manage than we had expected. Using the online portal at times that suited us allowed us to fit all the necessary actions in between our working lives. We would definitely use McVey and Murricane again.

McVey Murricane solicitors

07/08/18 - Rating by Fiona Park

Area of law reviewed: Conveyancing/property

5 star rating

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Seamless and effortless service - any issue raises was dealt with promptly and explained fully - would highly recommend

McVey Murricane solicitors

06/08/18 - Rating by Pat Neill

Area of law reviewed: Conveyancing/property

5 star rating

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I was worried that my remortgage wouldn’t complete in time as I had a buy to let purchase relying on it, the team at McVey and Murricane pushed everything through and kept me updated the whole way. Fab team!

McVey Murricane solicitors

06/08/18 - Rating by Robert B Lindsay

Area of law reviewed: Conveyancing/property

5 star rating

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Efficient, effective, and professional, conveyancing service.

Everyone who I had corresponded with at McVey and Murricane were all very friendly, helpful, and informative, and guided me throughout the whole process of selling my property beautifully. Their online system was also great in simplifying the process and detailing all the various aspects of modern conveyancing clearly and concisely.

Many thanks to all at McVey and Murricane for all your help.

McVey Murricane solicitors

03/08/18 - Rating by Thomas Scott

Area of law reviewed: Conveyancing/property

5 star rating

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An absolute pleasure to deal with. The whole process was done through emails. All emails were replied to quickly and all answers were clear and detailed. I would definitely recommend using them.

McVey Murricane solicitors

03/08/18 - Rating by David Samson

Area of law reviewed: Conveyancing/property

5 star rating

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Very easy to use - all done online which streamlined things & ensured timely completion

McVey Murricane solicitors

03/08/18 - Rating by Kevin Forgie

Area of law reviewed: Conveyancing/property

5 star rating

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Great service. From start to finish my remortgage process was made hassle free and smooth. All of the staff were first class and very pleasant. Would highly recommend MCVey and Murricane. Thanks

McVey Murricane solicitors

02/08/18 - Rating by Sean

Area of law reviewed: General Legal advice

5 star rating

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Having written a review before where I expressed my conserns about the work carried out for myself I can confirm that all issues have been resolved in a satisfactory manner.

The issues were fully explained to myself and why they occurred. They were through no fault of the solicitor involved who was very helpful through the process. Further Alan who is the director was also extremely helpful in explaining the issues and offered compensation for the one small issue that was McVey and Murricanes fault, I asked this to be paid to charity and due to this he very kindly doubled the sum involved. The other issues were out with the companies control and that was a lack of understanding on my part.

I believe that all issues have been resolved and there was genuine care and attention shown in resolving the issues. As I said before a lack of understanding one my part was one of the problems and the other was resolved and a good charity kindly got double the sum of compensation due to the kind people of Mcvey and Murricane.

McVey Murricane solicitors

30/07/18 - Rating by Anonymous

Area of law reviewed: Conveyancing/property

5 star rating

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Straightforward processes and excellent communication, took the stress out of buying and selling our property. Would definitely recommend.

McVey Murricane solicitors

27/07/18 - Rating by Craig

Area of law reviewed: General Legal advice

5 star rating

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Great service, the online process made my remortgage so simple, my case was mostly dealt with by Lisa who was a pleasure to deal with. Highly recommend.

McVey Murricane solicitors

21/07/18 - Rating by Mark smillie

Area of law reviewed: Conveyancing/property

5 star rating

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We recently dealt with them for our remortgage and everything was handled swiftly and professionally. We were kept up to date with progress throughout and they were just a phonecall away when we had a query. I would highly recommend.

McVey Murricane solicitors

13/07/18 - Rating by Laura Cherry

Area of law reviewed: Conveyancing/property

1 star rating

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Avoid at all costs, absolutely shocking service, nightmare from day one. Only care about getting their money then leave you. Also been overcharged a lot more than our original quote. Offered a £50 compensation 3 weeks ago and they still haven’t sent that poor amount of money to our account. I’ve emailed three times and Amanda is still ignoring me.
Poor service.

Responses

17/07/18 - Response by Amanda J Walker

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We acknowledged the client' s concerns, agreed compensation which was in the pipeline and has now been doubled and paid.

Amanda J Walker - Client Relationship Manager


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McVey Murricane solicitors

11/07/18 - Rating by Fiona

Area of law reviewed: Conveyancing/property

1 star rating

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Worse experience ever! Do not use them! Never return calls. Overcharge you! Constant grief! Made us miss our date of entry due to lack of communication!

Responses

12/07/18 - Response by Amanda J Walker

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We have acted for Fiona before. Presumably she was happy with the service she received previously.

It is not appropriate to refer to the detail of the case here. Suffice to say that Fiona has complained and we will provide her with a detailed response explaining why we disagree with her.

We act for a high volume of clients using an innovative approach which the vast majority of clients appreciate and which keeps costs down. The responses to our post settlement questionnaires in relation to service are almost unanimously positive.

Amanda J Walker - Client Relationship Manager


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McVey Murricane solicitors

26/06/18 - Rating by Anonymous

Area of law reviewed: General Legal advice

1 star rating

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Genuinely awful. Moving house is stressful enough without employing the services of McVey and Murricane. Several 'oversights' occurred during the process and instead of admitting to them they tried to cover them up or blame other parties. When the problems occurred it was impossible to get anyone on the phone to talk about them. They made the week of my move unbelievably stressful due to the mistakes they made. No apology given and I also tried to contact Amanda Walker, whom I was told was in charge of complaints.

Amanda ignored my emails and didn't return calls. Please avoid and take note of the warnings. I will be taking my complaint further. McVey and Murricane ignore complaints so will be taking this to the appropriate regulator.

Responses

27/06/18 - Response by Amanda J Walker

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It is quite difficult to comment on this review as it is anonymous and therefore we cannot look at the particular case.

We deal with a high volume of conveyancing transactions. At the end of each case we send out a customer questionnaire asking questions about customer service.

While there will be individual situations where a case can become difficult or complex it is gratifying to note that the vast bulk of responses are highly complementary about the service provided.

As far as we are aware we have not heard from this particular reviewer although if they would like to get in touch we shall of course review their case.

Amanda J Walker – Client Relationship Manager


27/06/18 - Response by Anonymous

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Amanda I have tried to get in touch with yourself on several occasions, you have not bothered to reply either by phone or email, but yet have found the time to reply to this review.


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McVey Murricane solicitors

31/05/18 - Rating by Victor Girling

Area of law reviewed: General Legal advice

1 star rating

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From a legal point of view I have no problem with the work of MM.

The house buying process is stressful and expensive. In future I will spend more money and get a solicitor that deals with my case diligently. The communication is MMs let down. They don't effectively communicate with you, lenders or sellers solicitors leading to a frustrating outcome. They gave me £150 by way of compensating for the poor communication but this didn't touch the sides in terms of the real cost of earnings and accommodation I required. They white washed the complaint I made with a unrelated list of facts.

If you must use these solicitors keep a copious audit of communication. Continuously chase the estate agent for updates from the vendor. Don't trust MM to work on your behalf.

Responses

05/06/18 - Response by Amanda J Walker

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I agree that house buying can be stressful. We and try and do what we can to make the process easier. This case could not settle when we hoped as we received a message late on that the other party could not sign the documents.

We have high service standards. Although the delay was not our fault I felt our communication could be better hence the compensation.

I understand Mr Girling will have felt frustrated that his case did not settle on time although that was beyond our control.

Amanda J Walker – Client Service Manager


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McVey Murricane solicitors

29/05/18 - Rating by Paul Boyle

Area of law reviewed: Conveyancing/property

1 star rating

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Avoid at all costs. Such a bad experience during the process of selling my flat. Total struggle with all parts of the process and communication is absolutely appalling being kept in the dark during key stages of settlement. Need to push for everything and they avoid answering direct questions. Additional costs added without warning and a charge for a slightly late response which is an insult given their reponse time and that I was trying to call them to query the info. Steer clear if you can and save yourself the pain.

Responses

04/06/18 - Response by Amanda J Walker

Report abuse

I have reviewed Paul's case and think his comments are unfair. If the fee earner involved was not able to take the call she phoned back. Often Paul was in meetings and voicemails were left. All the information about the possibility of additional charges was provided to Paul (and indeed to every client) by email. Settlement was slightly delayed although this was outwith our hands. It is not possible to be any more specific on what is a public forum but as I say I think his remarks are unjustified.

Amanda J Walker – Client Service Manager


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McVey Murricane solicitors

22/05/18 - Rating by Anonymous

Area of law reviewed: Conveyancing/property

1 star rating

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Do you want mucked around ? Conspired against? Ignored and treated like an imbecile?
Have your case dragged out to the max with no regard for you or your family?
Kept in a stressful situation as long as possible then charged exorbitantly?
Then look no further!!

Responses

26/05/18 - Response by Amanda Walker

Report abuse

Comments are always welcome, and everybody's opinion is important. As you have posted an anonymous comment it is currently impossible for us to deal appropriately with any concerns you have.
I am anxious to deal with any proper and legitimate concerns and hopefully most of the other people posting material here demonstrate that commitment to service. I would ask you to email our me at awalker@mcvey-murricane.com so we might be able to reply accordingly.

Amanda Walker - Client Service Manager


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McVey Murricane solicitors

22/05/18 - Rating by Current client

Area of law reviewed: Conveyancing/property

1 star rating

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Avoid at All Cost!

In one word Horrible!

In many words...
The worst experience I've ever had with solicitors.
Extremely unprofessional, very slow in every possible way and lame customer service.

If you fail to reply in a few hours to an e-mail, they send you an e-mail reminder that costs £10 as a penalty (yes a penalty) but when you try to reach them it takes around a week (or more) for them to answer an e-mail or call you back.
Plus they have appointed a trainee for our case, that she clearly has no idea what she is doing.

I am trying to purchase a property for almost 3 months now. They keep delaying everything and asked for attorney power with the only excuse that if I don't give it to them the process will delay even more, and now they postponed the date of entry for 1 month without telling me if there is something wrong with it or if it is simply a conveyancing issue, leaving me in the dark and stressed that I might lose the property.

For the past three weeks, I am calling and e-mailing them almost daily simply to ask the "solicitor" to call the seller's solicitor and ask if the delay is due to the process or if the seller changed their minds. She simply says that she will call me back but never does call them or me, so I have to email/call her again.

Today I had to find a way and contact the other solicitor to figure out things. They did in less than 5 minutes what the Mcvey and Murricane solicitor could not do in three weeks!

Absolutely worthless!
I would change to another firm in a heartbeat if I didn't have to start the process all over again.
Can't wait for the process to be completed so I Never have to deal with them again.

Responses

26/05/18 - Response by Amanda Walker

Report abuse

I am sorry to hear of your concerns. We do have a Complaints Procedure and therefore it would be very much appreciated if you could email me at awalker@mcvey-murricane.com with a full note of your concerns and I will look into this matter on your behalf right away. As I am sure you will understand there are matters confidential to you which we would not and could not discuss in a public forum.

Amanda Walker – Client Service Manager


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McVey Murricane solicitors

15/05/18 - Rating by Paul

Area of law reviewed: Conveyancing/property

1 star rating

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WILL NEVER USE AGAIN
Dreadful company
Not looking to further any contact with them, their problems are theirs not mine

This is NOT my first experience in buying or selling a flat

Simple conveyancing, buying a flat.
Poor communication
Poor management of the conveyancing
Avoid direct questions
Ignore direct questions
Very Slow, this could have been the seller but given the overall experience from them it is at least partly their fault
Provided all of the documents needed and yet the last few days were rushed as they didnt follow up any details with the seller
Near to zero input from solicitor

Not a smooth transaction and there seems to be much more stressed related to the process of buying a flat using them. It seems like a very amateur company

Responses

26/05/18 - Response by Amanda Walker

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Comments are always welcome and everybody's opinion is important. As you have posted an anonymous comment it is currently impossible for us to deal appropriately with any concerns you have.

Property transactions involve numerous different parties any one of whom can put a spoke in the wheels. Sometimes people who post anonymously are expressing their frustration with the property system itself and there is much that can be irritating.

We are really anxious to deal with any proper and legitimate concerns and hopefully most of the other people posting material here demonstrate that commitment to service; can you please contact our Client Service Manager Amanda Walker on awalker@mcvey-murricane.com so we might be able to reply accordingly.

Amanda J Walker – Client Service Manager


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McVey Murricane solicitors

14/05/18 - Rating by remortgage

Area of law reviewed: Conveyancing/property

1 star rating

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My mortgage company used them. Agree very soulless company. You have to agree to give limited power of attorney with little meaningful explanation of this other than if you don't it will take longer and maybe cost you. I sent mine but apparently they haven't received it (didn't tell me this despite email to them asking them to tell me if they didn't). Therefore mortgage delayed. Spoke to a very grumpy unfriendly lady on the phone. Will see if I hear back. They don't fill you with confidence and I'd avoid unless you don't have a choice, like me!

Responses

26/05/18 - Response by Amanda Walker

Report abuse

Comments are always welcome, and everybody's opinion is important. As you have posted an anonymous comment it is currently impossible for us to deal appropriately with any concerns you have.
We are really anxious to deal with any proper and legitimate concerns and hopefully most of the other people posting material here demonstrate that commitment to service. We would ask you to email our Client Service Manager Amanda Walker at awalker@mcvey-murricane.com so we might be able to reply accordingly.

Amanda Walker - Client Service Manager


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McVey Murricane solicitors

08/05/18 - Rating by FM

Area of law reviewed: Conveyancing/property

1 star rating

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Do not use this company. Bad communication, dropping the ball from day one, making excuses blaming the bank holiday, our seller's solicitor and our buyer when in fact they hadn't done their job. Moving date was pushed back 4 times. Only one of these changes we were told about in a timely manner. They told our seller about the second change before they told us - we had to confront them about it when we found out from the seller. The third change we were asked 'would you mind if it was a day later?' at 8pm of the same day we confronted them about the third change. Our seller wasn't told about this change. The agent we'd been dealing with then went on holiday the following day without telling us. Then 5 days later, the day after a bank holiday, we initiated contact with them to ensure the move the following day was going ahead, and only at that point were we informed about a fourth change! Shocking, shocking service. We were not advised appropriately, or at all. For us as clients who do not buy and sell properties every day we were in need of guidance, support and advice and they offered none of this at any point throughout the entire process.

Responses

26/05/18 - Response by Amanda Walker

Report abuse

Comments are always welcome and everybody's opinion is important. As you have posted an anonymous comment it is currently impossible for us to deal appropriately with any concerns you have.

Property transactions involve numerous different parties any one of whom can put a spoke in the wheels. Sometimes people who post anonymously are expressing their frustration with the property system itself and there is much that can be irritating.

We are really anxious to deal with any proper and legitimate concerns and hopefully most of the other people posting material here demonstrate that commitment to service; can you please contact our Client Service Manager Amanda Walker on awalker@mcvey-murricane.com so we might be able to reply accordingly.

Amanda J Walker – Client Service Manager


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McVey Murricane solicitors

07/05/18 - Rating by Anonymous

Area of law reviewed: Conveyancing/property

1 star rating

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Best avoided. Used for 3 transactions, first was done satisfactorily - the 2nd they made several basic errors which were eventually resolved by myself. The 3rd was calamitous and resulted in the transaction not going through in time due to their clerical errors.

Responses

09/05/18 - Response by Amanda Walker

Report abuse

Comments are always welcome and everybody's opinion is important. As you have posted an anonymous comment it is currently impossible for us to deal appropriately with any concerns you have.

We do have a Complaints Procedure and therefore we would ask you to email us at awalker@mcvey-murricane.com with fuller details.

Regards
Amanda Walker
Client Service Manager


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McVey Murricane solicitors

04/04/18 - Rating by Anonymous

Area of law reviewed: Conveyancing/property

1 star rating

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Awful. They send a quotation which turns out to be totally false, so the initial amount you think you are going to pay looks good but ends up being a lot more expensive. They never answer calls or reply to emails. If you make a complaint they tell you it's being dealt with but just ignore you. Absolutely avoid! I'm having to escalate my case to the legal ombudsman to try to return money owed to me after over 2 months.

Responses

06/04/18 - Response by Amanda Walker

Report abuse

Comments are always welcome and everybody's opinion is important. As you have posted an anonymous comment it is currently impossible for us to deal appropriately with any concerns you have.

We do have a Complaints Procedure and therefore we would ask you to email us at awalker@mcvey-murricane.com with fuller details.

Regards
Amanda Walker
Client Service Manager


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McVey Murricane solicitors

30/03/18 - Rating by Anonymous

Area of law reviewed: Conveyancing/property

1 star rating

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Awful experience of remortgaging with this company. Rude staff who were unable to answer any questions. Their instance on asking for personal information that they don't need to complete the process is ridiculous. Avoid this company.

Responses

03/04/18 - Response by Amanda Walker

Report abuse

Comments are always welcome and everybody's opinion is important. As you have posted an anonymous comment it is currently impossible for us to deal appropriately with any concerns you have.

We do have a Complaints Procedure and therefore we would ask you to email us at awalker@mcvey-murricane.com with fuller details.

Regards
Amanda Walker
Client Service Manager


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McVey Murricane solicitors

15/03/18 - Rating by E Keith

Area of law reviewed: Conveyancing/property

5 star rating

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I had a great experience remortgaging with the help of Mcvey and Murricane. From start to finish they were helpful, informative, quick and professional. Everything was sent to me via email, which was perfect as I have a busy job. All in the remortgage took about 4 weeks and I was always kept up todate at every point in the process. I would b more than happy to deal with them again in the future and would recommend them to anyone going through a similar process.

McVey Murricane solicitors

13/02/18 - Rating by Anonymous

Area of law reviewed: Conveyancing/property

1 star rating

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The company has a business model different to the mainstream - high volume and low personal touch. This works if you are a first time buyer but anything more complex such as a sale and purchase really needs a more competent firm. They fail to respond to basic questions in a timely manner both from their own clients and counter party solicitors. This jeopardised a purchase we were making last year and the whole chain collapsed. The reason it turned out was the sellers solictor for the property we were buying was chasing for updates and hearing nothing. the sellers then got cold feet and pulled the plug. We wasted thousands. MM then had the cheek to try and charge us for services and also tried to persuade us to continue with the sale of our property. Sadly it's a risk you take when trying to be economiocal on legal fees. My advice is don't - their business model may work in some cases but is too risky otherwise. STAY WELL CLEAR

Responses

13/02/18 - Response by Amanda J Walker

Report abuse

Comments are always welcome and everybody's opinion is important. As you have posted an anonymous comment it is currently impossible for us to deal appropriately with any concerns you have.

We do have a Complaints Procedure and therefore we would ask you to email us at awalker@mcvey-murricane.com with fuller details.

Regards
Amanda Walker
Client Service Manager


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McVey Murricane solicitors

15/01/18 - Rating by Anonymous

Area of law reviewed: Conveyancing/property

1 star rating

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Wish I could give this company 0 out of 5, totally incompetent, zero means of communications ignore e-mails will not answer calls from their client, solicitors or estate agent, total disregard to all parties involved would not touch them with a barge pole!

Responses

19/01/18 - Response by Allan Radlow

Report abuse

Comments are always welcome and everybody's opinion is important. As you have posted an anonymous comment it is currently impossible for us to deal appropriately with any concerns you have.

Property transactions involve numerous different parties any one of whom can put a spoke in the wheels. Sometimes people who post anonymously are expressing their frustration with the property system itself and there is much that can be irritating.

We are really anxious to deal with any proper and legitimate concerns and hopefully most of the other people posting material here demonstrate that commitment to service; can you please contact our Client Service Manager Amanda Walker on awalker@mcvey-murricane.com so we might be able to reply accordingly.

Allan Radlow, Senior Partner and Executive Principal


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McVey Murricane solicitors

04/09/17 - Rating by Anon

Area of law reviewed: Conveyancing/property

1 star rating

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I am confused by the reviews on google as my experience was completely different to others and I absolutely regret using these solicitors. I found communication dreadful. Calls upon calls were not returned. Our solicitor was always engaged. So instead we would email but those too were not responded to. We were first time buyers and had no clue what was happening for weeks. Mcvey and murricane would not commit to a completion date so we could not arrange removals or give a firm date of notice on our rental property. They just had a date they were aiming for but as communication was so poor, we never knew if we were on schedule. They also said they could not advise us during the negotiation period. Our offer was accepted and one of the conditions were that white goods were to be included. However the owner took one expensive white good and we were not aware it was their duty to replace it. That money could have been spent elsewhere. Again, the solicitor offered zero advice. Then just before conclusion (bear in mind we didn't know conclusion was approaching due to poor communication) we were emailed pages upon pages of information on the purchase of the house and were expected to read it within a couple of days with zero explanation or help from our solicitor on what it was all about, then get our deposit, plus stamp duty, plus solicitor fee and everything else in one go and pay the lot all within 3 days.... without prior warning. As I say, we were first time buyers and were unaware of the process. We expected our solicitor to guide us through the process as isn't that what we are paying a few thousand for? Very disappointing and certainly do not recommend this service.

Responses

05/09/17 - Response by Allan Radlow

Report abuse

Comments are always welcome and everybody's opinion is important. As you have posted an anonymous comment it is currently impossible for us to deal appropriately with any concerns you have.

Property transactions involve numerous different parties any one of whom can put a spoke in the wheels. Sometimes people who post anonymously are expressing their frustration with the property system itself and there is much that can be irritating.

We are really anxious to deal with any proper and legitimate concerns and hopefully most of the other people posting material here demonstrate that commitment to service; can you please contact our Client Service Manager Amanda Walker on awalker@mcvey-murricane.com so we might be able to reply accordingly.

Allan Radlow, Senior Partner and Executive Principal


08/05/18 - Response by Anonymous

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Typical of your company, blaming other people


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McVey Murricane solicitors

17/05/17 - Rating by Diane McLaughlin

Area of law reviewed: Conveyancing/property

5 star rating

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I cannot thank mcvey & murricane for their help! Especially Tracy McAlpine who dealt with everything for us from start to finish. Fantastic, could not be faulted!!

McVey Murricane solicitors

02/05/17 - Rating by Caroline

Area of law reviewed: Conveyancing/property

5 star rating

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Having sold another property previously and finding it a very stressful process I was recommended McVey and Murricane by my factor when I came to sell my flat. The process was very smooth, a lot of correspondence was done via e mail which suited me as I am always in meetings during the day. If I did have a query I could easily call and speak to the lawyer I was dealing with (Kim Naismith). Would definitely recommend them!

McVey Murricane solicitors

15/02/17 - Rating by Connon

Area of law reviewed: Conveyancing/property

5 star rating

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McVey Murricane were appointed to us linked to a re mortgage. Dealings were via email. At first I was annoyed as had to complete details of re mortgage which had already been given to our mortgage adviser, but thereafter we were kept up to date with relevant emails, always aware of what was happening and when, information received was easy to understand. Actually felt in control.
Great service from start to finish, very efficient system. I would recommend.




McVey Murricane solicitors

31/01/17 - Rating by Valerie Nicol

Area of law reviewed: Conveyancing/property

5 star rating

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I cannot praise the firm highly enough.
The firm was appointed by our new mortgage provider to deal with the handover from our old provider. I was contacted by email and set up an account based on information passed on by our IFA.
I had occasion to phone the firm at one point and was dealt with most courteously by a member of staff.
Additional funds had been requested with the remortgage and following a slight delay due to our old provider, we received a cheque which was quickly deposited into our account.
I cannot praise the firm enough. After initially being concerned that everything was done via email rather than human contact I really think the service was first class.
A huge "well done" for McVey and Murricane!

McVey Murricane solicitors

29/01/17 - Rating by james alexander

Area of law reviewed: Conveyancing/property

5 star rating

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I recently bought my new build house through McVey & Murricane in Glasgow, they were very informative on updates, made life a lot less stressful, many thanks especially to Victoria Willan who looked after all my needs. Definitely recommend them.

McVey Murricane solicitors

25/01/17 - Rating by Anonymous

Area of law reviewed: Conveyancing/property

1 star rating

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Legal side of the conveyancing was first class however dealing with the accounts teams in particular John Clyde was an absolute nightmare.

I have bought and sold many houses in the past but this is the first and last time I will use this mob!

My basic questions like what is the total fee for the convincing wasn't answered and I was constantly fobbed off.

Our quoted price was drimatically different from the actual price with no explomation.

Avoid these cowboys at all costs don't get sucked in by the low quote because you will end up paying a lot more!

Responses

01/02/17 - Response by Allan Radlow

Report abuse

Mr Crosby. I am aware that you have been contacted by our Client Relationship Partner John Clyde in terms of our Complaints Procedure and John has already emailed you with a detailed note and is currently awaiting a reply. it would be very much appreciated if a reply could be emailed to him as soon as possible. As I am sure you will understand there are matters confidential to your wife's transaction which we would not and could not discuss in a public forum.

Regards Allan Radlow Senior Partner.


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McVey Murricane solicitors

07/07/11 - Rating by Id222

Area of law reviewed: Conveyancing/property

5 star rating

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McVey Murricane Glasgow were very professional, put my mind at ease throughout the whole process and would highly recommend them for anyone purchasing a property.

McVey Murricane solicitors

07/07/11 - Rating by Stuart

Area of law reviewed: Conveyancing/property

5 star rating

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Mcvey and Murricane made my recent house move a lot easier as I was nervous about all the legal ins and outs. They explained things in a clear, jargon free way and were very efficient


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