113 reviews (3/5) and information for NBM Law, Chelmsford

20/09/20 - Reviewed by Andy

I appointed NBM law to act for me in a property purchase and part of the purchase was to extend the existing lease on the property. I understood this process to have been completed, however, 2 years later whilst going through the process to remortgage it was brought to my attention that I only have 43 years left on the lease.

I’ve lost count of how many phone calls and emails I have made to get an explanation for this, to which I have had just 1 reply, 4 weeks ago.

I’m currently stuck paying premium rate mortgage payments costing me significantly extra each month and unable to move on with my new mortgage. I am also unable to get the assurances I need that the lease is taken care of which could impact any future resale of the property.

It’s now been 5 months since I brought this to their attention and we are no further along. My lease is still not registered and even after a formal complaint, NBM law are now not responding to any emails. Disgusting service, the owners should be utterly embarrassed with the appalling way this has been dealt with.

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14/08/20 - Reviewed by Anonymous

I do not use these words lightly : unprofessional, inefficient and impolite.

Don't expect this firm to communicate with you and keep you in the loop. They won't complete any tasks quickly and will ignore your emails or emails of anyone representing you. In my case, I unfortunately had the misfortune of working with Charles Kelly who already has a number of negative reviews directly citing him.

Avoid at all costs even if it means you spend a little more.

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20/06/20 - Reviewed by Nikki

Very poor customer service, it was near impossible to get any communication from them. Had to call every step of the way to chase and ask about our case, it was DIY house move. Due to poor communication, our move was delayed to after lockdown despite one simple
Communication that could have prevented from a 3 month hold up. All in all took 7 months from quote to completion. When speaking to them, they were extremely rude, denying facts that had happened and only seemed to be looking at our case when we called. Yes it isn’t the most expensive, but this is for a reason. Very poor experience and would not recommend to anyone.

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26/03/20 - Reviewed by Mr Elemer Gazda

DO NOT EVEN THINK ABOUT IT !!!
I used this firm last year, and here some of my hurdles.
My case was handled by NBM Eason, the guy was very slow and not really helpfull on my requests.
When I raised a complain with NBM Law they just forwarded my e-mail to the solicitor handling the case, and thats it.
The guy later retired.
My seller pulled out so I started claiming back the "Search Pledge" which said I will get back money spent on searches up to 300 £.
But it turned out only searches which were done by OneSearch, obviously nowhere it said which searches where done by who, I found out later that only half the money was covered by this scam insurance.

Bottom line:
Bad service
and not clear what is covered under the search pledge until you need it.

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15/02/20 - Reviewed by Ben

NBM is very slow to respond and lack basic communication — they rarely reply to emails, never answer the phone or reply to voicemail. If you visit them in person they will make excuses and tell you they're not around. The whole time I've felt as though I've been project managing them and going round in circles as they kept asking for paperwork I'd already sent them and make me feel as though they were missing things or making mistakes, which didn't fill me with confidence! As someone who was new to selling, I'd advise that they should be avoided at all costs!

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03/02/20 - Reviewed by Kris Jackson

I originally instructed NBM on 27th June 2019 and chose them due to their low fee. They eventually completed my house purchase on 31st January 2020 and this only completed because my mortgage offer was expiring and they were at risk of not being paid, and wouldn't have gone through if I hadn't been chasing them daily and the estate agent chasing the vendor's solicitor regularly, as NBM only spoke to them on 2-3 occasions. The vendor lost his house purchase because of the amount of time that this case took.
During this extremely long time, the welcome team was nigh-on impossible to contact by phone or email and took days to respond on the case tracker that they tout. I thought this would change when my case moved to a conveyancer but it only got worse.
There were significant delays caused by NBM such as 30 days to send/receive/review the searches, these were simple searches with one of the biggest councils in the country so shouldn't have taken more 2 weeks, it then took 19 days for queries to be sent off the back of this. Once responses had been received, it took 21 (read TWENTY-ONE) days for these to be typed and sent to me, It took 15 days for them to deal with my LISA which can be done in 2 days. These were the most sizeable, preventable delays but there were others.
I was sent a LISA form that would have cost me nearly £3000 had I not known better than these cowboys and they also levied a £75 fee for dealing with "drawing down" this LISA, which involved them sending a letter second class, and did this without notifying me there would be a fee for doing this.
On the subject of fees, their original quote was somewhere around £900 but an additional ~£400 was added through duplicate fees and these additional charges that I'd never been notified of. It wasn't until the evening before completion (the email was sent whilst they were out of office so I couldn't call them, I presume this was done intentionally) that I was told I need to pay them an additional £274 or the purchase wouldn't complete. Doing this the evening before is cowardly, and didn't give me a chance to dispute the additional charges as they'd backed me into a corner and threatened my purchase.

I implore anyone considering using this firm to not be drawn in by their low fee as in this instance, you're paying way over the odds for the service you will get. My purchase would have gone smoother, faster and considerably less stressful if I had done the work myself however any competent solicitor could have completed my case in 3-4 months.

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03/01/20 - Reviewed by Fb543

Avoid this company by all cases. Convayncing issue one after another. Do not check information do not complete forms correctly. Do not answer emails or phone calls. Leave clients in limbo not keeping them informed. Have to constantly chase them to get answers. AVOID AT ALL COST TOTALLY INCOMPETENT.solicitor is never available to speak too. Never experiencedsuch a poor service

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28/12/19 - Reviewed by Justin Musgrove

Avoid this appalling company
Appalling selling my house took 5 months, appalling buying a plot of land, still unfinished after 7 months. Communication diabolical. AVOID AVOID AVOID

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23/05/15 - Reviewed by Anonymous

NBM were excellent, always helpful when we called and willing to offer advice, and completed faster than expected, total price was very reasonable, would highly recommend them.

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20/05/15 - Reviewed by Anonymous

Thank you for your informative updates and the efficiency you dealt with both our sale & purchase. It is appreciated.

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17/05/15 - Reviewed by Anonymous

Tom acted for me and was ace, very pleased with the service!

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15/05/15 - Reviewed by Anonymous

We completed within 7weeks, all correspondence was extremely quick, all staff were on hand and they were all extremely helpful. Great service would recommend to all.

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14/05/15 - Reviewed by Anonymous

Thank you very much Tom! Great job!! Highest level of professionalism!

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12/05/15 - Reviewed by Anonymous

Used Ashby branch to re mortgage and had more issues with poor communication and lack if support. Emails we have not sent items when we had even though we could prove items had been faxed we were told we cant have sent them. Unfriendly service and would not rate over 1* at all and would pay more and speak with someone. You will get no communication till late in an evening and will struggle to speak with anyone if you work in a day time.

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10/05/15 - Reviewed by Anonymous

We would like to say an incredibly big thankyou to you all - you have all been kind courteous friendly communicative committed and professional in making the exchange of contracts happen within days of the target set for the whole chain, and making the completion date achievable!

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07/05/15 - Reviewed by Anonymous

NBM provided a efficient and helpful service. Sadly our deal fell through, so can't comment on exchange and completion process, but we will use them again.

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03/05/15 - Reviewed by Anonymous

Many thanks for all your help with the sales process. I will hopefully be buying a new house next year, I will be in touch for a quote. I have been really happy with the service.

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01/05/15 - Reviewed by Anonymous

Overall, legal services for conveyancing dealt with very efficiently. Recommended NBM to my daughter.

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29/04/15 - Reviewed by Anonymous

Very pleased with your work. Very professional. I have found your firm to be the best I have come across so far.

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28/04/15 - Reviewed by Anonymous

Thank you so much Tom - amazing service!

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26/04/15 - Reviewed by Anonymous

It has been a pleasure dealing with you Amy, thanks for all your hard work on the property!

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25/04/15 - Reviewed by Anonymous

Many thanks to Amy and everyone at NBM for your excellent service and very reasonable charges for your legal services. We will definitely recommend you!

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24/04/15 - Reviewed by Anonymous

I am so happy it's gone well and now completed. Thank you so so much for all your help Tom!

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23/04/15 - Reviewed by Anonymous

Our sale was a difficult exercise, however, NBM handled it brilliantly - first class service!

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22/04/15 - Reviewed by Anonymous

Thank you very much to Stephen Lacey for doing the conveyancing transaction for our purchase. We would like to come back for your service or recommend you in the future.

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18/04/15 - Reviewed by Anonymous

We really appreciate all your help Amy and have been happy with the service from you guys all the way from the beginning.

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16/04/15 - Reviewed by Anonymous

For the most simple transaction of buying a property with cash, no mortgage or anything to sell. They lied to us repeatedly on the phone, they did not respond to our emails or requests for call back. The staff were hostile and rude. For 6 weeks no work was done on our case so we were forced to fire them and find other conveyancers or lose the sale. AVOID AT ALL COSTS!

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13/04/15 - Reviewed by Anonymous

Contact via email and the website case tracker was very efficient and we were very pleased with how quick and easy this was. Excellent service, we are happy to have engaged your services for our purchase.

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12/04/15 - Reviewed by Anonymous

Richard, I don't know how you achieved it but a brilliant result. I can only say very well done. I cannot apologies enough that you had such a traumatic experience with our purchaser and I am amazed at your patience and fortitude in pursuing this to the positive and bitter end. YOU WERE BRILLIANT. In terms of a conveyancing case this is certainly one to tell your children and grandchildren about. Many many thanks!

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11/04/15 - Reviewed by Anonymous

The team went out of their way to deal efficiently with the demands of the building developers. I am very grateful! Thank you all so much for such a great service!

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07/04/15 - Reviewed by Anonymous

Many thanks for your help in the past, I will certainly recommend your firm in the future.

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05/04/15 - Reviewed by Tom Kolbeck

Just to say thanks for your service. We are really impressed with the service and special thanks to Amy Rollingson for her help throughout the sale process. We will definitely recommend you to friends and family.

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02/04/15 - Reviewed by Anonymous

When buying a property you need a professional team in real-time you have the best making it easy and stress free and time saving. All the thing's you need for a smooth transaction a enjoyable experience

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01/04/15 - Reviewed by Anonymous

Quick and effective way of sourcing and comparing solicitors. Easy to use.

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29/03/15 - Reviewed by Anonymous

The service from really moving was great, however not all of the removal firms replied to my inquiry. I would also mention that in the end I used a different site, as a lot of the quotes received were too high for my budget.

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26/03/15 - Reviewed by Anonymous

It gave me an opportunity to contact various movers at one go. The competitive bidding process is a great tool. Also one get to interact with the movers for any question etc. Overall very good tool. Shame that I did not use any of the quotes at the end as the cheapest one I had got was outside of reallymoving.

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25/03/15 - Reviewed by Anonymous

Its about the people and your employees should be given great credit for their honesty, integrity, dedication and work ethic. Well done.

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22/03/15 - Reviewed by Anonymous

Excellent comparison service for conveyancing. I would recommend the site to friends and family.

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21/03/15 - Reviewed by Anonymous

I found this company to be very good with regards to communication, both myself and my partner both found that if we rang or email, If I emailed I had a response the same day. Very satisfied with the service from this company, especially being first time buyers without a clue of what happens.

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20/03/15 - Reviewed by Anonymous

Very efficient and they always answer all queries within 24 hours. When you engage their services they set up an online progress tracker for your property sale/purchase so that you can check back and see what stage you're at. My only criticism is that this does not get updated, which is a shame as it is a great idea in theory.

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19/03/15 - Reviewed by Anonymous

I'm delighted I found your web site and in turn found NBM Conveyancing Solicitors. After years of excessive fees paid to solicitors it was refreshing to find one so entirely efficient and at a very good price. I have recommended you and them.

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15/03/15 - Reviewed by Anonymous

No problem in general.
Extra services (if you need to negotiate something for example, or secure a retention) are a little expensive, but the service is generally good.

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14/03/15 - Reviewed by Anonymous

Very helpful, clear and precise, fast and efficient. Excellent first class conveyance.

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11/03/15 - Reviewed by Anonymous

Communicative, speedy, and efficient. A real 21st century solicitor. Highly recommended.

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10/03/15 - Reviewed by Anonymous

One word to describe this firm: DREADFUL.

I am very very unhappy with their service and am referring to the legal ombudsman. Their level of professionalism is quite frankly a joke. Eight months down the line, with no chain on either side, I was forced to sack them in order to save the transaction. Even then they took days to action my request and return my deposit money: a very stressful situation for myself!

The entire process made me very ill with stress and worry. The firm lied about paperwork, did not answer letters or e-mails, were extremely rude when I could finally get hold of them and the actual solicitor working on my case was always "in a meeting" therefore was unable to speak to me himself. I spoke to the solicitor a total of once - and he was quite astonishingly more rude than his assistant. This level and standard of communication is completely unsatisfactory.

You essentially have to beg this firm to work on your file. And even then it is dubious as to whether they will actually do anything.Spend a little extra money and go elsewhere. This firm should not still be in business. Hindesight is a fine thing but if I could go back and have gone with someone else I would have. Please listen to the advice of a very stressed and tired previous client of this firm and go elsewhere! The extra money is worth the sleep at night!

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08/03/15 - Reviewed by William White

This company is absolutely first class. As a first time buyer I found them helpful, friendly, quick and really did make the whole experience painless.
Do not be put off by their competitive rates.

Superb, 5 stars. Highly recommend

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06/03/15 - Reviewed by Anonymous

Very professional and extremely easy to deal with. Communication always quick and fluent. EXcellent service. Excellent price

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03/03/15 - Reviewed by Anonymous

I've used several solicitors for different reasons and NBM conveyancing is the best so far. Their charge is really competitive, their quote is open and clear, they always answered my call and responded to my emails swiftly as on their ad. Can't expect more really in response speed.

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01/03/15 - Reviewed by Anonymous

Seem very efficient. Have been very helpful, explaining my rights and what tricks the estate agents may say to try and speed things up. Have been very impressed with the service. I was worried a little about taking on conveyancers who were so far from the properties in question. However, my fears soon dispersed.

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27/02/15 - Reviewed by Anonymous

I have had an excellent service from NBM. Fees were exactly as quoted and NBM was speedy and professional. Thank you.

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26/02/15 - Reviewed by Anonymous

Excellent service overall. I recommending NBM. I get excellent services from them. Thanks!

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24/02/15 - Reviewed by Anonymous

Thank you for all the assistance and help you provided in our purchase. We were happy and satisfied with the service provided by NBM Solicitors and look forward to working with you again in the near future.

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22/02/15 - Reviewed by Anonymous

The service was exceptional, best experience to date with a Solicitor. Fantastic, fast, efficient and frendly service.

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21/02/15 - Reviewed by Anonymous

Half the cost of the Estate Agent recommended solicitors. Happily recommend NBM to friends and family.

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20/02/15 - Reviewed by Brent Ward

We were very happy with the service, you made buying our first home a lot easier and stress free. We will definately recommend you to other people, we already have, and will use you again. Thank you so much.

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19/02/15 - Reviewed by Anonymous

Thank you for ensuring my recent purchase of the property at 36 Shirley Avenue went smoothly. Your professionalism in case handling was greatly appreciated.

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18/02/15 - Reviewed by Robert

We never thought we would get the flat. It was problem after problem. But then we found a really good solicitor. Thank you for all the hard work, time and effort you put in for us so that we could get our new home. We really appreciate it.

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17/02/15 - Reviewed by Anonymous

I was impressed with how quick the process was and I was always able to talk/get through to the person acting for me straight away.

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15/02/15 - Reviewed by Chongma

Excellent, I have dealt with NBM previously on both the buying and selling of property. Your legal services were good value for money. I found the service far easier and simpler than having to wade through reams of unnecessary paperwork from a high street solicitor. I would not hesitate to recommend you to friends, family and colleagues. Once again, thankyou!

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14/02/15 - Reviewed by Very Unhappy

We decided to move once accidently finding a property we found on the south coast and decided to relocate, now because of NBM this dream is slipping away....
We Instructed NBM 5th September 2014
Had on going problems with them not returning calls to us and our buyers solicitors. They have lied about paperwork they say they had requested and had not when we contacted our freeholder.
our buyers solicitor got in touch with us via the buyer who said they was not returning his calls.
We made a formal complaint 5th January 2015 and they replied on the 11th January 2014 - saying they would speak to the team and they are sure things will speed up. They have not addressed one point in our complaint.
We then lost our buyer due his mortage offer running out due to our solicitors taking so long to proceed with the relevent paper work.
We not have a new buyer and need to complete in 7 weeks and our solicitor is not returning our emails or calls. can only get to speak to his assistant and they constantly say he in a meeting or on the phone.
We have found lots of people online who have had problems with this company. Even people not being able to compete or move. Another
Person said they are holding funds that was meant to be transferred to him From his house sale.
We Have contacted the Legal Ombusman and they have said we need to wait but all they can do is contact them to say we are not happy with their service.
We don't know what to do next.
The company are rude and unproductive. Spoke to few other solicitors to take over our case but they need our file and we can't get to speak to them to get our file.
What can be done? This company are ruining people's lives with one of the biggest purchases people make. Moving is stressful and this company make it so hard.

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14/02/15 - Reviewed by Stephen Donohue

Thank you and your wonderful patient staff for all your help and all you have done, we can all breath a sigh of relief now. We have now settled in and are really happy.

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13/02/15 - Reviewed by Mr H Swindon

Many thanks for all your help with the sales process. I will hopefully be buying a new house next year, I will be in touch for a quote. I have been really happy with the service.

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12/02/15 - Reviewed by David J

Many thanks for your assistance with our transaction. Should we require your services in the future we will indeed contact you and would be pleased to recommend you as we consider the charges to be very reasonable indeed. Kind regards and trust you have a good summer.

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11/02/15 - Reviewed by James George

Excellent speed and the case tracker was brilliant! You pulled through for me, couldn't have asked for more. Would definitely recommend you to friends and family.

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08/02/15 - Reviewed by Peter

Thanks for all your help in my sale and purchase, and for moving things along quickly at the end during all the issues. You have all been very helpful and informative and I hope to use you for a third time in the future.

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08/02/15 - Reviewed by Bernice Allen

First class service throughout from Cathy and Mary. We have already recommended friends to use NBM Solicitors.

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07/02/15 - Reviewed by Edward Devlin

This is our second time of using NBM - extremely happy with the service.

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06/02/15 - Reviewed by Anonymous

I had no problem with the purchase of our new house.
Communication was good.
All went to plan
I would use NBM Again

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06/02/15 - Reviewed by Andrew Dickson

Richard, I don't know how you achieved it but a brilliant result. I can only say very well done. I cannot apologise enough that you had such a traumatic experience with our purchaser and I am amazed at your patience and fortitude in pursuing this to the positive and bitter end. YOU WERE BRILLIANT. In terms of a conveyancing case this is certainly one to tell your children and grandchildren about. Many many thanks!

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18/12/14 - Reviewed by Yet another unhappy NBM customer

NBM should be ashamed of the appalling service they provide. They jeopardised the sale of my property on more than one occasion.

In the month preceding the sale I had to phone them almost every day to get them to do any work on my file.

They sat on correspondence for over a month and always sent incomplete responses so the buyer's solicitor had to resort to sending them idiot proof letters which NBM again took ages to respond to.

NBM also often refused to communicate by email to speed things up despite imminent deadlines and they regularly lied about when documents were sent or received. Because of NBM's delays I had to hand-deliver some documents otherwise deadlines would be missed and the sale would fall through. It was only because I took the initiative that the sale actually went ahead; NBM couldn't care less about deadlines.

The staff were also rude and have awful attitudes towards customers. I formally complained about the behaviour of one member of staff and I didn't even get the courtesy of an acknowledgement.

NBM also discourage customers from complaining by stating in their t&cs that all work on the customer's file will be put on hold pending an investigation into the complaint. So in other words, if you actually want to buy/sell a property, don't complain!

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10/12/14 - Reviewed by Anonymous

I totally agree with all of the negative comments made my others on this review. I dealt with James Broadhead who was incredibly rude when I could eventually get him on the phone, he had no customer service skills at all, suggested that it was my fault that communication had been so poor and insinuated that he would like to be incredibly rude to me but withheld due to his own professionalism!!! I have to say that the initial response to wanting to engage them was dealt with quickly and efficiently and the quote I received was the amount that I paid however in retrospect I would have preferred to have paid more and received better customer care.
Oh and if you did want to make a complaint to the company James Broadhead would have been the person who would have dealt with it so you would be wasting your time!!

Overall - AVOID, AVOID, AVOID

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29/10/14 - Reviewed by Anonymous

Unbelievably poor level of service from this firm, specifically Richard Broadhead's team. Currently trying to exchange and called up to find out if final docs required had been received. Was told they hadn't been received for two days and then suddenly told actually they had been received two days ago but wouldn't be looked at for another 4 days as post can take 7 DAYS to turn around.

The staff are rude and sarcastic and it is impossible to get hold of Richard, he will not talk on the phone and will only resort to email as he deems himself to high up to talk to clients that pay his wages. It is now almost a week since our docs were received and I have asked for rough guide as to when we can exchange only to be told that they don't know until they look at the file and they don't know when Richard will have time to look at the file.

There is no sense or urgency and no sense of customer care. They work 9-5 and turn the phones off from 1-2pm to preserve their precious lunch hour.

All in all a terrible service from a terrible Soliticor. AVOID AVOID AVOID.

Would give 0 stars if I could.

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26/06/14 - Reviewed by NBM Customer (avoid avoid avoid!)

This has got to be without doubt one of the worst examples of poor client care that I have ever experienced from any company.
Richard Broadhead's level of service and communication is awful, even when given multiple chances to put things right, he still hasn't been able to provide a reasonable level of client service. Do not make the mistake of calling him as you will just be greeted with a terrible attitude and he is not interested in anything that you have to say or any feedback. If you ask a question about the status, you are rudely interrupted and told that it will be dealt with when he can get round to it. Internally, it appears that nobody communicates, the delays are ridiculous, the customer service is non-existent, documents are not read, items are missed, the list goes on!.
You have been warned, do not make the same mistake as I have by selecting NBM.

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27/04/14 - Reviewed by Anonymous

very slow everything takes ages what a let down

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18/02/14 - Reviewed by Anonymous

Such a poor service. So rude and conceited. Slightly cheaper that the others but 100% not worth it. Please take this advice and use someone else.

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05/02/14 - Reviewed by Anonymous

Terrible service. Rude, slow, unhelpful. DONT USE!

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07/01/14 - Reviewed by Anonymous

I have to echo other reviews following one of the worst service experiences I have ever had: AVOID THE TEMPTATION OF LOW COSTS and use someone else. They have no concept of or interest in customer care. I have just completed a purchase where I spoke to my solicitor only once - a mistake on her part. Few of my calls were returned. All paperwork was sent to the wrong address for the 1st month. Their objective was to do the absolute minimum and pass the maximum amount of work to juniors and assistants who had the unpleasant job of dealing with angry clients. Another pile of evidence on why the Solicitor end of the legal industry needs to be nuked.

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08/11/13 - Reviewed by Anonymous

I wish I'd read these reviews a month ago. Basically NBM signed me up and then did nothing. A month later, Richard Broadhead claims to be acting "at all times in my best interest" but, in fact, hasn't actually acknowledged to the seller's solicitor that he is even acting for me. Such a pity because they have a really good website and price structure. If only they were professional and didn't just sign up clients they clearly don't have the capacity to deal with they would have a great business model. Now I've had to find a new solicitor because something has to happen!

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29/10/13 - Reviewed by Vicki Sharman

Dealing with NBM in Chelmsford was one of the worst experiences of my life - PLEASE DO NOT USE THEM. They may appear efficient and reasonably priced in the beginning but I suffered inexplicable delays, dishonesty, refusal to answer emails / phone calls and charging for monies not owed. I found James Broadhead to be extremely rude, sarcastic and intimidating. All in all a dismal performance on NBM's part and a lesson well learned for me.

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16/10/13 - Reviewed by KG

Very slow and uncoordinated service. Mistakes and oversights caused constant delays costing at least 5 weeks delay in a very simply transaction. Constant need to chase. Sometimes friendly.

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08/10/13 - Reviewed by R

USE THEM IF YOU ARE DESPERATE TO SAVE MONEY AND WANT AWFUL CUSTOMER SERVICE - THEY ARE CHEAP FOR SURE, AND MONUMENTALLY LACK ANY CUSTOMER SERVICE STANDARDS, AND WILL NOT DISSAPOINT ON EITHER COUNT, 10/10 FOR CHEAP, AND 11/10 FOR AWFUL CUSTOMER SERVICE.

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29/09/13 - Reviewed by Leonard

I did a purchase with NBM law and it was what I expected. It was slow but the case tracker was good and I wasn't paying a lot. some people commenting here expect a lot for the price their paying. Maybe inexperienced buyers not used to how slow UK conveyancing is!! horses for courses

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25/09/13 - Reviewed by Anonymous

These cowboys do not deserve any stars. Make a formal complaint to the Legal Ombudsman hopefully they will be shut down or made to compensate for every case they mess up

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25/09/13 - Reviewed by Anonymous

These cowboys do not deserve any stars. Make a formal complaint to the Legal Ombudsman hopefully they will be shut down or made to compensate for every case they mess up

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18/09/13 - Reviewed by Anonymous

Almost five months into a re-mortgage process and I am still waiting for a completion date. Information requested by and sent to NBM Law by email has been 'lost' delaying the process by another month. Email requests for updates have remained unanswered.

Complained to their customer care department, Nigel Broadhead, and still no updates received from solicitor Cathy Simonds.

Note: If after all the delays caused by NBM Law, you manage to exchange and complete within 2 weeks they charge you an additional £100 - daylight robbery.

Avoid at all costs

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18/09/13 - Reviewed by Anonymous

Almost five months into a re-mortgage process and I am still waiting for a completion date. Information requested by and sent to NBM Law by email has been 'lost' delaying the process by another month. Email requests for updates have remained unanswered.

Complained to their customer care department, Nigel Broadhead, and still no updates received from solicitor Cathy Simonds.

Note: If after all the delays caused by NBM Law, you manage to exchange and complete within 2 weeks they charge you an additional £100 - daylight robbery.

Avoid at all costs

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05/09/13 - Reviewed by Sarah

it's the most awful service I have ever come across. The solicitors think you are so desperate as to why you are using them, which is why they treat you with unprofessional manner, cynical and attitude that they don't care as if you are on their payroll, they dont realize that we are paying their wages at the end of the day. It takes almost 2 weeks for someone to answer calls, no one picks up the phone, no one response to emails, your instruction for completion are completely ignored, I am not even sure if they read it. The completion drags on and when you managed to get through to the office and insist that you want to talk to a solicitor, the solicitor will turn around and say to you"your wasting my time". They don't value customer loyalty at all, they are cold and out of this world. In their opinion, they think customers need them, they dont need the customers. Soon, you wish will come true!! Awful service, DO NOT USE IT.

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02/09/13 - Reviewed by Ben

Stunningly bad. My stomach still feels like its twisting up nearly 2 years later.
Purchasing from mother in Law so I had a branch of NBM dealing with each side and I dealt with both of them. No chain, no confusion, no question or disagreements.

I did find talking with the office staff far more effective than the solicitors, it seems they are there to just sign things.

Numerous delays and mistakes, difficult to contact and get an answer.
They forgot to get us to sign something and noticed the day before exchange so asked us to 'pop in', we're a completely different city! Its not like the address isn't on every piece of paperwork
They also charged me for things I did (filling out my own SDLT1) and when I questioned them about it it took ages to convince them to return my money, the money they returned was short of VAT, so they sent a bit more back but they seem to think VAT is 12%. I never received the remaining amount.

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30/08/13 - Reviewed by Disappointed and angry

Terrible, terrible, terrible.
Started the process in May, which all parties expected to be completed by late June or early July, as there was no chain (our buyers had already sold and were due to complete) and we were buying a new build.
Now just coming to September and still not even had documents. We, along with the estate agents and the developers agents call every week in a vague hope that this will push them along. No such luck. They are rude and condescending when talking to you and when we asked to come to their offices for an appointment, we were refused stating that they are far to busy. When we made a formal complaint, we received a veiled threat in the form of an email stating that if we progressed with the formal complaint that all works on our case would stop until it was investigated, however if we did not make a formal complaint then they would continue on our case. Customer care to be proud of.
If you are thinking about employing these numpties you may want to look at the other reviews about them on this and other independent review sites. Funny how you can't put a negative review on their website.

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24/08/13 - Reviewed by Anonymous from London

Strange thing is their business model is very strong, attract and offer cheap conveyancing fees which brings in hundreds of innocent customers....as the saying goes when you pay peanuts, you get monkeys... thats what you get with NBM....

Am very concerned about this solicitor... very poor service.. Never have come across such a unprofessional firm in my 30 years of buying and selling property... Curious why the Law Society has not closed them down..

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14/08/13 - Reviewed by Anonymous

As nearly all these reviews state these are the most terrible company you could possibly encounter. They should be boycotted and put out of business. Rude is not the word and all the assistants seem to be schooled in it. Goodness knows how they sleep at night with the way they treat people and distress people by their terrible behaviour. They cannot warrant the name professionals, they seem to have no idea how to do a professional job. IF YOU ARE LOOKING FOR A SOLCITOR AND READ THIS...DO NOT USE THEM, YOUR LIFE WILL BE MADE MISERABLE AND YOU WILL NOT HAVE YOUR HOUSE FOR MONTHS AND MONTHS. We gave up in the end and found another solicitor.

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05/08/13 - Reviewed by Anonymous

AWFUL AWFUL - HORRENDOUS - PLEASE DO NOT USE ! PAY THE EXTRA COUPLE OF HUNDRED AND USE A GOOD LOCAL SOLICITOR - RUDE, DECEITFUL, SLOW

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24/07/13 - Reviewed by Anonymous

NBM in Leicestershire - I would not use or recommend this firm. Our chain was held up by this one man and his horrendous staff by months! All solicitors, agents and buyers/vendors got involved and it still didn't rattle their cages. I wouldn't be surprised if they also write negative reviews!

Firstly the case file wasn't even opened for several weeks having not communicated with their client, their agent or the solicitor on the other side. On chasing, the acting solicitor was rude and obnoxious to all that spoke to him including his PAYING client. His admin staff weren't much better being very unhelpful and dismissive. Even on exchange and completion, they sat on funds and contracts for days. Lots of broken assurances causing much upset and frustration to all involved.

If I were you, take heed of the negative reviews and choose another Conveyancing firm.

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05/07/13 - Reviewed by Anonymous

HELPPPPPPPP - i am having terrible trouble - sooo slow - never reply, never get to speak to Richard Broadhead and im worried i will lose the house - what do i do?

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16/05/13 - Reviewed by Keith

Terrible, terrible, terrible, terrible!!!!

No communication with either myself, my buyers and the vendor's we were buying from solicitors. Very unhelpful emails with no or little information - I had to tell him to send off the Certificate of Title to my mortgage company to request the money. Very rude, unhelpful and my solicitors secretary clearly had no brain or knowledge of the business.
I am still waiting on exchange the completion date has already slipped and I am unsure at this point if we will ever move into our new house!
You pay peanuts you get monkeys......pay a little more and get a proper firm to act for you it will be worth it and not to have the stress.
Very dissapointing law firm I am surprised after all these negative comments on here that they are still in business and have not been looked at by a governing body of some description???

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22/03/13 - Reviewed by Anonymous

DO NOT USE THEM!!!!! I wouldn't even given them 1 star but it didn't let me submit without.
I bought my house at the end of October 2012 and have only just received all the relevant documents! They are very slow in replying to emails and when they do they are very unclear. They never ring to let you know what is going on, you have to keep on to them with everything. They made mistake after mistake, first one being that they took a payment from me for a search on the house, after a month I contacted them to find out what was going on, they said if I wanted to have the search done I would have to make a payment for it! The payment I had already made!! They checked and oh yes, so the search hadn't even been applied for!!!! Was then told the check usually takes two weeks, so after a month I asked them what was going on, they said they would chase them up but why had they not already done that!!! I had to keep ringing and emailing to check that they were doing everything and reminding them as they seemed to just keep forgetting what they were meant to be doing, what I was paying them to do I do not know!
It just so happened to turn out that both me and the person selling the house decided to use NBM by complete coincidence (and both regretted!!) Anyway at literally the last moment, about a week before completing I was sent a letter to let me know we were both using the same solicitor and that this could cause problems so I had to sign to say I was happy to use the same solicitor or I could change!!! Well with a week to go I didn't really have a choice to change did I? Why they didn't send this letter out in first week I don't know.
When things took so long they would use the excuse of it being the sellers solicitor!!! Er hello they were the same company and probably just down the hallway!!!! Ridiculous!!!
Poor service, poor customer care, slow and unhelpful.
Ok so they are cheap but you definitely get what you pay for, do yourself a favour and pay a little extra on a different company to get a better service.

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06/11/12 - Reviewed by Stressed Out

Avoid at all costs. It took nearly 6 months for this shower to complete on our purchasers sale and purchase. We were left living out of boxes for 4 weeks. When the exchange (October) was arranged we found out that they hadn't done any work since July! At exchange important documents were missing. To complete they never came up with the Transfer Deed, my solicitor had to draw it up or we wouldn't have moved on time. When you have cancelled uitilities and re directed post to a house over 45 miles away, it is incredibly distressing to hit a brick wall. These people do not respond to faxes, emails and phone calls from other solicitors and agents. I cannot begin to tell you the distress they have caused. I have moved 14 times, this was by far the worst experience we have ever had.

It does not pay to do legals on the cheap!!

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20/09/12 - Reviewed by Jenny Jones

The service was very poor. I am not an estate agent and was just a poor person who had bad luck to come across this firm. They only had to deal with a remortgage and transfer of equity. They were rude and never responded. I had to deal with the searches myself as I was told by PE who is based at the Ashby office that it takes up to 3 weeks and he wouldnt help me at all. I got these done myself which took just a couple of days. It was an awfull time. Please avoid this company. These reviews are accurate and I would check other websites. If you do instruct them you will see for yourself. I think some of the 5 stars given are from their own employees. I just cannot believe they had an excellent service. I dont want to give them any stars !!

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23/08/12 - Reviewed by Lawyergirl

As others here have said, yes they are cheap but the service in my humble opinion, is simply appalling! I ended up missing the 25 March 2012 stampy duty deadline for no other reason than Victoria Prince and co were too lazy to do any work or to respond to any of my phone calls.

I noticed lots of errors and mistakes in the paper work which due to my profession, I spotted very quickly. This is simply unacceptable.

I am a solicitor myself and I am actually considering making a complaint to the SRA.

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26/03/12 - Reviewed by Phil . Berkshire

They were good to a point but two thirds of the way through the process they stopped being communicative . It was like getting blood out of a stone to get a reply from Victoria Prince or her assistant. It wasn't that I had been discourteous to them. I had to more or less plead to get things moving between them and an equally useless firm of Conveyancers in Wales. Completion was 16th Jan 2012 and despite three requests I am still trying to establish if a certain indemnity was put in place to protect me as had been requested. It is 26th March 2012 and still waiting

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27/01/12 - Reviewed by Anonymous

Seems that you either love them or hate them. Some of these comments refer to estate agents comments, maybe they are comments by agents? I don't know. Personally I have always found the opposite to be true, the estate agent tends to be the one causing all the hassle and panic and the solicitor is the calm voice of reason keeping everyone sane.

Really, don't you go to solicitors to make sure that they do the legal side of things properly? Provided they do this I have no beef with them and would not even value an estate agent's opinion on the subject.

Anyway, I have used this firm for conveyancing before now and had no problem with them at all. Didn't feel like commenting until I saw all this bad mouthing going on which seems a bit pathetic to be honest.

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25/01/12 - Reviewed by Annoymous

NBM Law-Terrible,Terrible, Terrible!!!
I cannot put into words how utterly crap this firm are. The other parties solicitors and both estate agents have all said that this is the worst solicitors firm they have ever come across.
The main issue is that they just do not communicate with anyone at all.
My estate agents have sent countless emails and left numerous requests for calls back and never received a reply.
The whole thing has nearly fallen apart and I have never been as stressed in my entire life!
The vendors and the purchasers on either side of the chain were ready to exchange and complete weeks before we were and im still not sure if I will lose the house of my dreams because of this bunch of incompetant so-called proffessionals!
Please, please, please pay alittle more money and go elsewhere!

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07/12/11 - Reviewed by Anonymous

I was on a tight timescale and knew it would be a tall order to get my transcation through but NBM came up trumps for me. Thanks guys. Would recommend them to anyone.

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23/09/11 - Reviewed by Anonymous

Low cost but poor communication and minimal service, I had to do a lot of work myself and the lack of communication with other parties jeopardised the sale of my property at several points during the process. Without my estate agent's involvement this would have fallen through completely. I felt there was a possible lack of experience but I never actually managed to speak to my solicitor in person, only ever by email or through one of their colleagues - odd!

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21/08/11 - Reviewed by James Andrews

They were very cheap compared to others, but beware, they're cheap for a reason. They seemed, despite almost constant contact from us to work completely autonomously. It was incredibly hard to get hold of our solicitor and our solicitor was changed 3 times. Our completion date kept being put back and back because neither of the 2 stand in solicitors seemed to want to complete and they were obviously just happy to ignore our wishes whilst sitting on our money. I would never recommend them to anyone.

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10/03/11 - Reviewed by James

My completion just went through with NBMlaw (yipeee!!) and I couldn't fault them. Whole transaction went through quickly and smoothly, their casetracker was updated regularly and provided useful information. My messages were always returned.

Can't understand the experiences of the other reviewers.

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28/07/09 - Reviewed by Anonymous

USELESS. They went AWOL for weeks at a time, never replying to e-mails, never answered the phone. Tried 3 times to

charge overcharge me. Sent stuff to the wrong address. Had the vendors HIP for 6 weeks before they realised the search

was out of date. Over 4 months for a simple chain free purchase. Totally, utterly useless. Rude, arrogant, cavalier attitude.

DO NOT USE!

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28/07/09 - Reviewed by Anonymous

Do not use this firm if you want your conveyancing transaction to go smoothly. They are the worst people I have ever dealt with in my professional life and would not wish them on my worse enemy. Moving home can be very stressful and they made it 100 times worse for me. Arrogant, rude, and totally incompetent just about sums them up....

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