14 reviews (3/5) and information for Thompson & Jackson Solicitors LLP, Plymouth

21/10/21 - Reviewed by Anonymous

Very disappointed with the level of service received. Poor communication from paralegal conveyancer, repeatedly having to chase up emails to confirm receipt. They failed to chase up seller's solicitors with any urgency, I ended up making more progress myself in one day than they had in two months! Also failed to notice a mistake on property deeds causing unnecessary delays, and did not order searches in the timescale they stated resulting in a huge delay to our completion date. Only chose these solicitors as they offered the lowest quote in the Plymouth area - huge mistake and would not recommend to anyone.

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06/10/21 - Reviewed by Chris

Really disappointed. I had use them before and had good service so I decided to use them again. I had to chase everything myself and am now left with a bill to remove items from the property I have purchased because they failed to pass on my wishes regarding the contract. They ignore e-mails, and even moreso after they have received their money from the transaction.

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11/12/20 - Reviewed by Anonymous

I would never use this company again. They missed deadlines and recommended a Barrister for a costing hearing. A complaint to the Legal Ombudsman concluded they gave a reasonable service. When engaging a solicitor I want a excellent, very good or even good, I want to believe they are protecting my best interests, reasonable is not good enough considering the amount they charged. I consider this company is more interested in extracting as much money from you rather than fighting your corner. I considered In paying expert rates, I should get an expert service, reasonable falls far short of that.

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23/03/20 - Reviewed by Anonymous

Very slow and my email was not replied after six working days and I had to phone with no success. Sometimes it seems that our solicitor doesn't read our emails completely and have to repeat. Very disappointed.

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16/01/20 - Reviewed by DAVID

My first three calls were responded with "someone will call you back" which never happened. My fourth call nearly two weeks later was told "sorry we have not got back to you but we do not have capacity to deal with your case as we are too busy, we recommend you try another solicitors". NOT IMPRESSED.

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