4 reviews (1/5) and information for Whitestone Solicitors Limited, Rochdale
How to find us
Whitestone House, 2 West Street, Rochdale, Greater Manchester, OL16 2EN
Other branches
Languages spoken Bengali, English, Hindi, Mirpuri, Punjabi, Urdu
Size of firm 8 solicitors
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Summary
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Legal services at this branch
- Advocacy
- Clinical negligence
- Commercial litigation
- Commercial property
- Conveyancing - residential
- Crime - general
- Debt and bankruptcy - personal
- Debt recovery
- Dispute resolution - civil mediation
- Dispute resolution - commercial mediation
- Employment
- Family - general
- Immigration - asylum
- Immigration - general
- Immigration - nationality and citizenship
- Licensing gaming and betting
- Litigation - general
- Personal injury
- Private client - Probate
- Private client - Wills
- Professional negligence
Filter Reviews
Conveyancing/property
29/03/22 - Reviewed by Nad
If I could give minus stars, I’d would start there. Never come across so much unprofessionalism it’s unreal. One would think you’re dealing with college students who have no idea how to speak to people, or even write a grammatically correct email. Go elsewhere unless you want to just bash your head against the wall dealing with absolute jokers.
Conveyancing/property
12/06/21 - Reviewed by K-Lo
Not sure where to stay with this firm, but if I can offer you any advise it would be to STAY AWAY from this firm. They are incompetent, rude, ignorant and unprofessional.
I went with this firm using a legal broker (which were also a shocking organisation). One key reason I used them is that they agreed to meet the demands of my developer by exchanging within 28 days.
Everything they do is via post, nothing is done online, which in the current world we live is bewildering.
Received all my paperwork and promptly signed it all off and returned it. Paid the survey fees and then heard nothing.
I emailed and called my appointed solicitor several times. Emails never replied too and was always told the conveyancing team are either all on lunch or not available and will call you back. Call backs never happened
I then emailed the head of conveyancing who was nothing but downright rude and unprofessional in her replies. No customer service skills at all
After a month I was getting seriously frustrated with them I was calling them several times a day and told them I was not stopping until I spoke to someone. Eventually spoke to my solicitor who advised they has misplaced my file and hadn’t done anything on my conveyancing. I was speechless. No apology made and was told “I don’t know what’s happened but I’ve just been given your file”
I was promised a quick turnaround with the immediate appointment of the surveyor. The following day I got a call from my mortgage advisor to tell me that Whitestones is not on the Mortgage Portal for approved suppliers so are unable to therefore deal my purchase. I called them and they advised they wouldn’t be able to deal with my sale. I was using a mainstream bank to deal with mortgage Again left speechless and again no apology.
I emailed their head of conveyancing who again offered no apology or resolution.
Would never be able to recommend this firm and would urge you to find a more competent firm to use.
Conveyancing/property
23/10/20 - Reviewed by Anon
Dreadful firm - no urgency, communication or understanding of the process when it comes to conveyancing.
General Legal advice
16/01/17 - Reviewed by Anonymous
Beware
Don't phone you back & don't send letters
Shit service do not trust
23/04/20 - Response by Whitestone Solicitors
We're sorry to hear this, our phone lines are open from 9am to 5pm, Mon - Fri. Please give us a call for free on 0800 8 101010, so we can resolve your concerns. We look forward to speaking with you, Thank you.
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