7 reviews (3/5) and information for Wilkin Chapman LLP, Lincoln

28/11/22 - Reviewed by Anonymous

Used to use the Cleethorpes branch which was always friendly & professional with good customer service, after recently contacting the new office in Grimsby my opinion is that the majority of staff need to be enrolled on a customer service course, very rude abrupt service by a young staff member

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06/03/19 - Reviewed by Turner

Absolutely terrible.
Accusing you of being rude, when only asking questions.
They put the phone down on you, which is very unprofessional.
They can't or won't answer simple questions.
They then accuse you of shouting, which is absolute lies.
I have dealt with Ellie Malone and a manageress called Jenna from the RAC section.
Terrible communication

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23/01/14 - Reviewed by MRS BLAKEY

The review I am leaving is for the office in Alford only, The solicitor in this office did a Commercial transaction for my Son and Partner, and I have to say the service was appalling. (I myself attended a meeting, also had conversations with the solicitor as it was getting to stressful for my Son & Partner to deal with). From the minute they walked into the office up until we request another office take over, The mistakes and neglect were so bad you would think the job was done by a trainee. My son nearly lost his purchase due to what I can only describe as complete incompetents. The stress and sleepless night coursed by this so called service was terrible for them, Then to add insult to injury when they asked this case to be looked into, my Son and Partner were told there was no fault found but did refunded a small fee as they felt they were over charged! They should of been given a full refund. I have had dealings with the Grimsby office in the past and found them excellent, which is why I recommended them to my Son. The Alford office however is nothing like the service I received and I would not recommend them, I would hate for anyone to have to go through what my Son and Partner went through.

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