72 reviews (4/5) and information for Winn Solicitors Limited, Brinkburn Street, Byker, Newcastle upon Tyne

19/03/22 - Reviewed by Stewart French

Absolute shower of sxxt. Recovered my vehicle then left me stranded with a load of tools, ladders and equipment.

It’s now been a week since my vehicle was taken to a “secure compound” and it’s still not been looked at.

The “secure compound” is just an empty car park next to a recovery company were it’s simply left abandoned completely unattended with the security gate wide open with no one to be seen. On two occasions this week alone I have driven in (unmarked vehicle) and driven straight up to my vehicle with no challenge from anyone.

I was driven into by another vehicle (no personal injury claim) and have a “no fault” claim, yet they’re demanding access to all my bank accounts and statements. As a company director this will not be happening.

They have also sent me documentation with the Whitness’s name and full address on. This is a clear breach of data protection. They have also given my the offending drivers insurance details.

If this is not dealt with in a satisfactory manner by the end of next week then I will be instructing my own legal team and reporting the above to the insurance ombudsman.

Mr Stewart French

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14/02/22 - Reviewed by Philip Woods

Avoid this company at all costs. As with many of the other 1 star reviews, it is clear that they have bulked up their own 5 star reviews and this company are in fact terrible at what they do. Awful communication, lies, several different case handlers and in the end an attempt to bill myself and two witnesses for the services so far. This company will try to bully you to pay for their mistakes, fortunately with the help of a different firm and advice from the SRA the matter is being dealt with. 16 months wasted with an email trail of the terrible communication and mistakes made by Winn. The last case handler we had was a trainee “Bethany” who made several statements that were misleading and unhelpful before months later advising me that they wouldn’t pursue my claim.
My claim was a straight forward case where a third party collided in the back of me at traffic lights admitting liability at the scene. Winn wrote to me confirming that the third party had accepted liability and then 16 months on they inform us that our claim is too much of a risk and we must pay their fees. Fees that include £1000s for things like phone calls there is no record of.
The list of problems that I've encountered with Winn is lengthy including; lack of representation, lost copies of paperwork leading to myself and two witnesses having to fill everything in twice losing several months of time on this with no explanation or apology, misleading letters, months to respond to calls and emails, they have ignored their own vehicle assessors, medical professionals and argued with me on liability that had previously been accepted based on photographs sent of the third parties car months later. Either they are in some way involved with the third parties legal team or are just incompetent.
Total bogus claims company
Please be careful especially if you have already instructed Winn to work on your behalf. Seek legal advice elsewhere and don’t be fooled by the assumed bogus reviews. I should have recognised the early red flags with this firm but given such a straight forward case I assumed eventually they would resolve it as promised. The ending for them will be an investigation and I will be happy to challenge any further bills they may send in court. Save yourself the headache!

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14/01/22 - Reviewed by John & Lisa Bright

Over 3 years of mishaps, not listening, and thinking they above the law. Had enough now, and will be sending a complaint in to Winns as required. And whatever the response good or bad they will be reported to the legal ombudsman. Tried to talk numerous times to sort things out, supervisors etc but they are just as bad, and make it up as they go along. Lucky i have kept all correspondence and emails of the case to pass on to the ombudsman. I am sure the ombudsman will request tapes and transcripts of the hearing, this will prove exactly what was said, and the glaring errors by Winn's. Then they will have to answer to The legal ombudsman who wont put up with lies. If you are looking for a genuine company to represent you, please consider looking elsewhere.

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27/07/21 - Reviewed by General member of the public

Really bad service solicitor could have won case if he asked for tacho graph but didn't even think of it I lost the case now my daughter who was 15 at the time is getting billed for 1970.00.. Please read small print before you make any kind of declaration on any of their paperwork otherwise they will have you right where they want and you can't do anything about it, more so they don't want to help in anyway just respond to bad views online to make themselves look good but won't do anything for you. Winn solicitors are completely incompetent and ruthless.

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10/02/21 - Reviewed by Martine

Accident September 2018 still waiting for a straight forward claim. Says they have received a offer and waiting for payment. Will see how long this takes now ????

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06/01/21 - Reviewed by Ganbar

The service was really slow and 2 years ago I made a rewive so I still keep waithing one of my case takes more than 3 years I am not happy at all never back to winnsolisiter and I am not recommended to any one .I changed vicky last years to another person but he couldnot carry on till 2018 .to 2021 ..I am unblivebile.sham

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09/03/20 - Reviewed by Lysa Ali

AVOID! AVOID! AVOID!
i honestly cannot believe how they got 4 stars
they take too long to get back to you, if ever

i have no idea what's happening in my case, because no one tells me anything
Winn Solicitors has a 100% OPAQUE customer service

Winn sucks for not responding to my MANY messages
and i'm 100% certain that all the 4+ stars are staff working from within the company because there's absolutely no way an outsider would ever recommend WInn Solicitors

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19/02/20 - Reviewed by Stackdown

Took my perfectly drivable car (as stated in their engineers report) off the road for 5 weeks, why? Because they fraudulently extend their repair period to generate as much profit as possible via credit hire, these people are scum.

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17/01/20 - Reviewed by fk

AVOID! AVOID! AVOID! Alarm bells should ring for any company that asks you to review them after the initial consultation! I was in an accident in May, video evidence of the incident, open/shut case right? nope! constantly chasing for updates, rude customer services, case past from one person to the next. ask to speak to your case handler no calls back, no replies to your emails, almost felt I ran the case as I had to push them all the way for next steps to be taken. and to top it all off they went against my instructions and accepted an offer which I told them not to do.
joke of a service, don't even entertain there sales team!

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11/03/19 - Reviewed by Anonymous

Very disappointed with the service received.
Had a non fault accident and rather than claiming through my car insurance and a claim going on file I was advised by my father (who had used them before) to use Winns. Big mistake! All good at first untill my insurance company contacted me to say that a claim had been logged and my no claims bonus removed ?? I called Winns to be told that they must inform them and have, then went on to tell me they have nothing to do with how my insurance company use that info.
This has cost me hundreds of pounds on my renewal and if i had gone through my insurance as a none fault it would have been cheaper and easier in the long run.
This has caused me nothing but aggravation and headache so for those who think Winns first, you may want to rethink and stay with your insurance company

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21/04/17 - Reviewed by Lindsell Hutchinson

Only gave 1 star as 0 is not available

Incompatant from start to the finish 4and a half later.
Communications are almost none existing ,reception staff taking phone calls are rude and have no people skills!
I have been made to feel like I was fighting winns instead of them working and fighting for me!
They have made a already disstressful time in my life so much worse. ...all they care about is collecting their fees

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21/01/12 - Reviewed by Mr R Taylor

A complete waste of time and effort from start to finish
Didn't take information into account and eventually said the case had become too complicated, after 7 months
Our own insurance company then dealt with the case successfully in a couple of weeks
So why bother with these unprofessional idiots ?
Would definitely NOT RECOMMEND phoning these at all !!!

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30/11/10 - Reviewed by Stoker

An endless catalogue of mistakes, misleading information, missed or over looked correspondence from the other parties not to mention over 17 months lost through what is undoubtedly lack of experience by the appointed Solicitor in dealing with a simple RTA claim.
After all this time I find my self £3,500 out of pocket and the case is too be handed over to the NIB which at best a positive result will be doubtful.
I am now considering taking this to the legal service ombudsman

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