Napthens solicitors reviews & information
Southport, Merseyside, PR90PQ
Areas of law reviewed: Conveyancing/property law
09/09/17 - Rating by Anonymous
Area of law reviewed: Conveyancing/property
I am now almost 12 weeks into conveyancing with this company and still have no end in sight. They are extremely unhelpful, they are permanently short staffed, they ignore your calls / voicemails / emails. They have no compassion for the situation. They claim they have a rapid response policy - I am still waiting a response from several phone calls / emails that were left 3 weeks ago. A completely useless company. I even requested to speak to a manger who wouldn't take my call. Avoid at all costs.
28/11/17 - Response by Sarah Barnes
As conveyancing solicitors, we understand that the house moving process can be extremely stressful, therefore we understand the need to respond to our client's request for information quickly. As Head of the Residential Conveyancing Department, I respond to any clients concerns or queries as quickly as possible, and certainly do not ignore any requests for a return call in order to discuss. I appreciate that your conveyancing matter may have come to an end now, however I would welcome a further conversation with you regarding your experience so I can fully understand the issues and situation.
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