18 reviews (2/5) and information for Bassets, Rochester
How to find us
156 High Street, Rochester, Kent, ME1 1ET
Facilities Office accepts Legal Aid
Languages spoken English
Size of firm 5 solicitors
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Legal services at this branch
- Commercial property
- Company and commercial
- Conveyancing - residential
- Crime - fraud
- Crime - general
- Debt and bankruptcy - personal
- Debt recovery
- Family - general
- Landlord and tenant - residential
- Litigation - general
- Neighbour disputes
- Personal injury
- Private client - Probate
- Private client - Wills
07/04/20 - Reviewed by Anonymous
I dont even know where to begin with the service I received. At the outset it took weeks and weeks longer than it should to obtain legal aid which I have since found out was due to my solicitor incorrectly applying a number of times. Initial court order went through fine (although due to a good barrister from another firm). However. For the last 6 months I've been strung along, repeatedly lied to, ignored and made to feel stupid. The solicitor abruptly left and instructed legal aid to close my case.
I am still an abuse victim with no long term protection and no divorce. I have had no choice but to communicate with my abusive ex husband thanks to this absolutely useless solicitor. Avoid!
06/12/19 - Reviewed by Anonymous
Awful service. Lies to agents. Slow. Almost lost me my purchase. Would not recommend
11/07/19 - Reviewed by Anonymous
The incompetence of one of the solicitors at this practice has resulted in me having to fund a three year legal battle to end ties with an x partner. The same solicitor advised both of us, documents "went missing" inside retention times, took weeks to supply a bundle of crap after relentless chasing. Use any firm for anything property related than this one.
14/02/19 - Reviewed by Anonymous
Avoid. They have solicitors in their 90s that don't know what day of the week it is. Never answer their phones or return calls. May as well burn your money than use this firm.
08/01/19 - Reviewed by Anonymous
I cannot thank Bassets enough. They represented my ex-wife throughout our divorce and I got a great deal out of the finances.
25/09/18 - Reviewed by C Fisher
Iâ€™ve just been reading past reviews on here and Iâ€™m shocked! Bassets have been dealing with a house purchase for us, which has become extremely complicated due to solicitors further down the chain, and theyâ€™ve ALWAYS answered the phone, called me back or responded to emails. Weâ€™ve been dealing with Tina and Maureen and theyâ€™ve both only ever been professional and guided us through the process as we are first-time buyers. The lady on reception is bubbly and has helped us when weâ€™ve dropped paperwork in. The building is Dickensian - itâ€™s got character and is fabulous! I would completely recommend them!!
Will and probate
16/08/18 - Reviewed by Anonymous
Terrible service from the word go! I agree with the other posts that their lack of response, from not answering calls or replying to emails is shocking.
The fact that you can hear someone in the background saying the solicitor is in, when the receptionist is telling you they are out the office, highlights their lack of professionalism.
Important aspects of the job was not been done, which I have had to take upon myself to do. Avoid this firm at all costs.
Really unhappy with this firm and would not recommend them to even my worst enemy. Would rate no stars if I could.
05/06/18 - Reviewed by Anonymous
Like many of the other reviewers - I have contacted them via email and phone - not even the courtesy of a standard reply. Secretary promised solicitor would ring back - didn't. I had a query re. a will and title of property (both of which are held by this company). Certain urgency as I was leaving the country - but nothing. Also my cousin seeking to finalise power of attorney for my sister had to wait and wait for the approptiate forms - putting him in a difficult and embarrassing situation having to source money to pay for my sister's private care! Not the efficient and professional service as mentioned on their website!!
General Legal advice
23/11/17 - Reviewed by Anonymous
Absolutely shocking service.
Do not use this company if you want a responsive timely professional service.
Use this company if you expect delays, no communication and a very low quality customer service.
What you get here is solicitors who do not respond.
12/10/17 - Reviewed by Anonymous
Very professional , made the experience of selling and purchasing my property straight forward. Excellent communication and service.
03/08/17 - Reviewed by Anon
Very helpful and professional, helped me with my case at Court and I received a first class service. Would definitely recommend.
01/07/17 - Reviewed by Ryan Holmes
This firm has a 19th century approach to communication, i.e. they don't believe its necessary. Steer well clear.
14/07/17 - Response by Anon
Couldn't agree more with the previous posts - I am an executor of a persons will and find it almost impossible to speak with or contact the solicitor processing the paperwork. Never available to speak to, always either at a meeting, with a client or not answering their phone - messages left with the secretary with promises of a telephone call back never happen. You get the impression as the client you are there for the solicitors convenience
Dickensian in attitude which fits well for Rochester's past association, would never use them again and recommend no-one else does - will be filing a complaint to the Law Society.
09/05/18 - Response by Anonymous
that is because developers and their solicitors want to push all their costs onto a buyer and increase their legal costs.
13/05/17 - Reviewed by Anonymous
very poor service in dealing with my divorce thay helped my ex more then thay helped me and thay were working for me would nether use them again or recommed them.
09/05/17 - Reviewed by Anonymous
The fact that they don't even answer their phone should be a good indication of the continued poor service you will become accustomed to if you use this practice. The poor advice or lack of it has cost me thousands.
03/02/17 - Reviewed by Anonymous
Highly unprofessional and rude solicitor dealing with the conveyencing of my home. My experience echoes the four previous reviews on here. They do not respond to emails or phone calls and make mistakes that will cost you even more money to put right in the end. Avoid these solicitors at all cost!!!
22/11/16 - Reviewed by Anonymous
Avoid at all costs. Take weeks to respond to any communication. Might as well burn your money for the help this firm will provide.
08/03/16 - Reviewed by Anonymous
They are shocking didn't once deal with my case in the correct manner ended up with days in jail and had to serve extra days due to not correctly providing information and also they never bother to reply or answer when ring
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