1 reviews (2/5) and information for Austins LLP, Berkhamsted
How to find us
175 High Street, Berkhamsted, Hertfordshire, HP4 3AP
Other branches
Languages spoken Afrikaans, Bengali, English
Size of firm 4 solicitors
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Summary
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Legal services at this branch
- Children
- Commercial litigation
- Commercial property
- Consumer
- Conveyancing - residential
- Employment
- Family - general
- Landlord and tenant - residential
- Litigation - general
- Neighbour disputes
- Personal injury
- Private client - Probate
- Private client - trusts
- Private client - Wills
- Tax
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Will and probate
06/09/22 - Reviewed by Anonymous
27 weeks of being totally ignored after instructing them to prepare LPAs & Wills. Phone calls not returned, notes lost and absolutely no system of checks to make sure clients' instructions are dealt with professionally and appropriately. I felt that they had no interest in the work I needed completing and no sense of responsibility to clients.
6 weeks after I removed my business from Austins & instructed another firm, still I had received no explanation for their lack of care, apology or indeed any contact whatsoever - they clearly hoped I was just going to go away...
4 weeks after following their complaints procedure, I received a letter apologising for their "failure in service levels".
If you do decide to instruct Austins, I would strongly recommend that you demand a weekly update of what has been done.
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