FAQ

1) Does a reviewed solicitor on solicitor.info have access to edit / remove the reviews people post about them?

No.

2) There is a solicitor listed with many good reviews that I have not had such a great experience with?

Leave an honest review - the truth will out as more people leave reviews.

3) If I leave an anonymous review - will anyone be ever able to trace me?

As long as you don’t add anything in your review that will identify yourself. Please note if someone pursues a court order, a judge may order an IP (computer) address of a reviewers internet connection is traced, but this may be not conclusive proof of identity; it may be an internet cafe etc. If police are investigating a crime, i.e defamation, they may request and be given all details we have on the postings in question.

4) Where I do give my name with a bad review, can a solicitor prosecute me for what I say?

The Universal declaration of Human Rights Article 19 (freedom of expression) states that "Everyone has the right to freedom of opinion and expression; this right includes freedom to hold opinions without interference and to seek, receive and impart information and ideas through any media and regardless of frontiers."

What about UK libel/ deformation Law? This area of law is currently changing. If your review is 100% provable fact and a matter of opinion in the public interest this is a defence against deformation, however this is not guaranteed and if in doubt legal advice should be sought. Please note we trust reviewers to post genuine and truthful reviews. If a review is made that is untrue, un-factual or just plain malicious this will be doing a disservice to this website set up to help you, and all the genuine reviews on it.

5) What if my solicitor isn’t listed?

Please contact us with the details of your solicitor.

6) Does solicitor.info edit / remove reviews?

No. However, if we are notified a review is defamatory or against our terms of use to protect solicitor.info from deformation claims and a solicitor from an inaccurate review we remove upon request, however we keep score and display where a review has been removed so that over time, a balanced picture will emerge. We will also remove a solicitor completely from the website (see below)

7) Do we remove solicitors completely from solicitor.info?

Yes. If a solicitor asks us to remove their listing from the website we will. If a solicitor asks us to remove all bad reviews whilst keeping good ones we will also suggest they are removed completely. We believe solicitor.info is about finding you a solicitor that is confident enough to let their clients rate them. We will see the solicitors that choose to remove themselves and the ones happy to remain- Darwinian natural selection?

8) Some of the reviews look too good to be true and made up?

We have no way of knowing if a review is genuine. If a solicitor where to add great made up reviews about themselves they are breaking the law- and would you trust them? A solicitor who would do this is playing a dangerous game; as time goes on, the people who instructed them to look after their legal services based on good reviews, will come back and leave reviews themselves.

9) How is solicitor.info funded?

Solicitor.info is funded by advertising on various pages of our website. Individual solicitors also pay for enhanced listings and where viewers ask a legal question or for specific legal advice we pass on this information to various trusted solicitors who may give us a referral fee if any work arises from the enquiry.

10) Can a Solicitor add reviews that clients have left on their own client feedback forms?

Yes - We encourage solicitors to add their customer feedback from their client feedback forms. This must be word for word quotes and not made up; otherwise the solicitor is breaking the law. If you suspect this not to be the case- please email us with details or leave a response.

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