6 reviews (3/5) and information for Crombie Wilkinson Solicitors LLP, York

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3.0 stars average for Crombie Wilkinson Solicitors LLP from 6 reviews  
6 Review(s)

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Clifford House, 19 Clifford Street, York, North Yorkshire, YO1 9RJ

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Facilities Office accepts Legal Aid

Languages spoken English 
Size of firm 22 solicitors


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Reviews

3.0 stars average for Crombie Wilkinson Solicitors LLP from 6 reviews

Based on 6 review(s)

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Summary

5 stars   3
4 stars   0
3 stars   0
2 stars   0
1 stars   3

Legal services at this branch

  • Advocacy
  • Agriculture
  • Charities
  • Children
  • Commercial litigation
  • Commercial property
  • Company and commercial
  • Consumer
  • Conveyancing - residential
  • Debt and bankruptcy - personal
  • Debt recovery
  • Employment
  • Family - general
  • Family - mediation
  • Landlord and tenant - residential
  • Licensing gaming and betting
  • Litigation - general
  • Neighbour disputes
  • Personal injury
  • Private client - Probate
  • Private client - trusts
  • Private client - Wills
  • Tax


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Crombie Wilkinson Solicitors LLP

General Legal advice

1 stars

24/11/20 - Reviewed by Anonymous

Avoid

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30/11/20 - Response by Crombie Wilkinson Solicitors

We are sorry that you felt disappointed and left this review about our firm. We encourage all feedback from people who have enquired about and used our legal services and we would want to know more about why you have reviewed our service in this way to see what happened on this occasion. We work very hard on our standards of service and have our Service Pledge which we take very seriously to give the best service we can to each and every one of our clients. We have many clients who return to us and recommend our services because of the great service they have received by our dedicated staff.

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Crombie Wilkinson Solicitors LLP

Conveyancing/property

1 stars

04/11/20 - Reviewed by Anonymous

Absolutely diabolical, they have obviously taken on too much conveyancing work that they just can’t cope with. No communication, hold up’s sending documents, all other parties ready and waiting just Crombie’s holding things up. Making a stressful situation so much worse.

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30/11/20 - Response by Crombie Wilkinson Solicitors

We hope that you were able to speak to us about this complaint to get to the bottom of what any issues were, our Head of the Property Team will be more than happy to speak to you about your matter to reassure you, please do contact Jessica Duffy on 01904 624185. Our Residential Conveyancing team are working extremely hard on all our client instructions to ensure that sales and purchases are progressing as quickly as they can do and are in regular contact with our conveyancing clients keeping them up to date on their matter so as to avoid delays/issues along the way. We most definitely do not take on more work than the firm/team is able to manage and we are clear from the outset with clients to set expectations. This is part of our Service Pledge and Client Centred Value which all staff at CW work to.

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Crombie Wilkinson Solicitors LLP

Conveyancing/property

1 stars

17/05/20 - Reviewed by Unhappy Client

Terrible from start to finish. Failed to pass on the sale documents and held up my house purchase by over a month. I finally managed to contact the vendors directly and discovered that they were ready to sell and had been told by my solicitors that they were waiting for me to sign! They hadn't even given me the paperwork!

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30/11/20 - Response by Crombie Wilkinson Solicitors

We are sorry to see your review of our legal service on your conveyancing matter, what you have described is most definitely not what we want any client to experience so we apologise to you if you were disappointed with our service. We have very high standards of service we set ourselves to deliver for each and every client which form 8 specific pledges in our Service Pledge and our Client Centred Firm Value. We are disappointed if you feel you did not get a good service from us as many of our clients highly recommend using us, especially for residential conveyancing services. We hope that you spoke to your Conveyancer and Head of the Property Team at the time back in May when you wrote this review as all feedback is important to us and our continuous improvement.

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Crombie Wilkinson Solicitors LLP

General Legal advice

5 stars

10/05/11 - Reviewed by Anonymous

Friendly solicitor. I felt at ease at all times. The lady was efficient and very helpful, a good listener. Couldn't have wished for better service, thank you

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Crombie Wilkinson Solicitors LLP

Will and probate

5 stars

10/05/11 - Reviewed by Anonymous

I was treated promptly and I thought the amount reasonable for a Will

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Crombie Wilkinson Solicitors LLP

General Legal advice

5 stars

10/05/11 - Reviewed by Anonymous

We always felt you were 'on our side' through all negotiations which is all the client wants

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