11 reviews (3/5) and information for D B legal, Haywards Heath
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chester house, harlands raod, Haywards Heath, West Sussex, RH16 1 LR
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19/11/15 - Reviewed by b ryder
I chose DB legal to act on my behalf . However they were bought out by Carpenters and I received a letter from DB advising me I had an option to go elsewhere which I chose to do. I have had nothing but grief from Carpenters ever since. Although I have appointed a local solicitor, Carpenters have refused to listen although I have wrote, phoned and emailed them regarding my decision to opt out which I was given by DB legal. Now Carpenter's insist there is a retainer which will have to be paid. How is this fair.
07/01/15 - Reviewed by G T
This is the worst solicitors I've ever had the misfortune to deal with. At the beginning they seemed fine, organising an assessment and physio for my injuries however how things have changed!!
My accident was in August 2013 and in November 2013 I received an offer of which I declined for various reasons but DB Legal accepted the offer without my authority and settled the claim. Over a year later I am still battling with them, they assured me that the case had been re-opened with the third party and I did continue with physio but to try to get a response from them now is such hard work.
I've been told that the case is now being dealt with by this person, oh no it's that person, oh no it's the original person that is dealing with it. No calls back to my messages left and it has apparently been escalated to the company owner via various managers but none of them want to contact me about my case either. On top of this I'm actually awaiting another assessment but it's been 2 months so far since paperwork was sent back and again nothing.
In my opinion they settled my case without my authorisation, the third party company did not reopen it and they now don't want to deal with me due to their errors.
I will use another company in the future if the situation arose and I would never recommend them to anyone.
1 year 5 months later and my case is still on going, lets hope it gets sorted ASAP or it's a call to the ombudsman!!!
07/01/15 - Response by Anonymous
We were really concerned to read your review as this is far from the experience of the vast majority of our clients. We have a thorough complaints procedure available to all of our clients at any time during or following their claim and we hope that you will give us the opportunity to investigate your complaint. If you would kindly email details of your case with reference number to email@example.com we will look into it as a matter of urgency.
Head of Southern Operations
14/10/13 - Reviewed by Mr khan
I am take claim from January and receive monies in July for injuries.
I am happy with service from DB Legals
14/10/13 - Reviewed by Mr A Smith
After being passed around by my insurers and broker I eventually spoke to DB Legal, whom I believe are appointed to act by my insurance company.
They dealt with all aspects of my claim quickly including my vehicle via a different company. I was provided with a hire car, physio and they managed to get me what I consider to be excellent compensation for my injuries.
Hopefully I never have to claim again but should I need to I will go back to DB Legal
Please pass on my thanks to everyone in your team
29/05/13 - Reviewed by James smith
Tried to contact lots of times via email and phone . No answer ., been two months since accident and not had one letter Or phone call with any updates just 2 emails that didn't tell me what was going on.was very fast at getting to me to sign paperwork tho.. Rang office left messages for call back . Nothing.. Communication is appalling .
31/05/13 - Response by Mr smith
Had a call the very next day. It's a start ., will update to how things progress with Db legal
17/10/13 - Response by James smith
Since writing my first review, things have changed dramatically for the better with db legal.
My case is now being sorted and the solicitor I have is very helpful.
At this point in time my views have changed for the better on db legal.
I would recommend them now as the service has improved
20/03/13 - Reviewed by mick sheffield
I have tried 5 times to get an update from this company regarding my claim, I have given them my e-mail and several contact numbers and still they do not contact me.
20/04/13 - Response by Anonymous
Please let us have your reference for immediate investigation
We are sorry you are unhappy
We will be pleased to try sort this
03/10/12 - Reviewed by Jon ferrer
Gotme physio and compensation without stress
Good firm to use as they have good knowledge of procedures and friendlystaff
18/03/12 - Reviewed by Happy customer
Dealt with my personal injury claim quickly and effectively. Rob Pascual always had time to talk to me. Would highly recommend him and DB Legal to anyone who required this service.
09/01/12 - Reviewed by Angry customer
there service was appauling,
they did not do what they was supose to do, did not submit documents, did not correctly brief baristor defending me, only thing they did do was charge me.
would not recomend anyone use these useless overpaid paper shufflers.
14/02/12 - Response by Anonymous
Perhaps angry customer would identify themselves and enable a constructive response.in the absence of such one must conclude you have an ulterior motive in writing in such derogatory terms we haveno record of this complaint if such is a genuine post
06/12/11 - Reviewed by Jodie newsham
On the ball in getting compensation quick
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