17 reviews (2/5) and information for DB Legal Limited, Haywards Heath

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2.0 stars average for DB Legal Limited from 17 reviews  
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2nd Floor, Harlands Road, Haywards Heath, Haywards Heath, West Sussex, RH16 1LR



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2.0 stars average for DB Legal Limited from 17 reviews

Based on 17 review(s)

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5 stars   4
4 stars   0
3 stars   0
2 stars   0
1 stars   13

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      DB Legal Limited

      Personal injury

      1 stars

      22/06/16 - Reviewed by Anonymous

      HORRIBLE FIRM...Please avoid if possible. i have been trying contact my solicitor/file handler for past 2 months and she is not interested at all. Not replying to emails or calling back when left messages with her colleagues. I settled out of court over 3 months ago and still haven't received any money. My suggestion would be totally avoid using this firm if at all possible. There is no option to give negative stars otherwise I would have given them highest number of negative stars!

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      DB Legal Limited

      Personal injury

      1 stars

      14/01/16 - Reviewed by miss tatou

      Well i aint going to go into to much detail, but this solicitors is the worse company ever. They aint dealt with my claim for 3 years. I had micha who done nothing, and now i have thomas kent, who was rude and said he aint chasing the doctors, said he aint got a number for them and said to do what i want. Wrong information, want to take nearly half your claim. Dont call back.
      I had an operation and have had loads of check ups with the chambers. I would highly reccomend that people dont go to this solicitors. Shame you cant rate -5. Would anyone know how i could deal with this?? Any help will be appreciated.

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      25/02/16 - Response by GT

      Hi, I totally understand where you are coming from with this company. You can take this further by contacting Solicitors Regulation Authority, look them up on Google. That's where I'm going to be taking my claim further. Good luck x

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      25/02/16 - Response by GT

      Also try the Legal Ombudsman on this web address, you contact these before the SRA.
      http://www.legalombudsman.org.uk/

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      DB Legal Limited

      Personal injury

      1 stars

      14/01/16 - Reviewed by miss tatou

      Well i aint going to go into to much detail, but this solicitors is the worse company ever. They aint dealt with my claim for 3 years. I had micha who done nothing, and now i have thomas kent, who was rude and said he aint chasing the doctors, said he aint got a number for them and said to do what i want. Wrong information, want to take nearly half your claim. Dont call back.
      I had an operation and have had loads of check ups with the chambers. I would highly reccomend that people dont go to this solicitors. Shame you cant rate -5. Would anyone know how i could deal with this?? Any help will be appreciated.

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      DB Legal Limited

      Personal injury

      1 stars

      12/05/15 - Reviewed by Rob Brogan

      I was first put with Micha Chauhan who we later found out was an office junior, who basically done nothing for 5 months. After a long complaining e mail my case was taken over by Rob Pasqual who promised the earth but actually achieved very little.
      My medical records were lost by DB Legal and also by their medical department called Doctors Chambers, and so was some of my other paperwork and details of my accident. I was sent to be seen by a knee specialist which had been arranged by Doctors Chambers even though they had lost my details and Rob Pasqual said he would phone the specialist and explain everything so I could keep the appointment......my knee was injured in a motorbike accident and when I attended the appointment with the specialist he was under the impression I had fell down the stairs at work so I don't know what the hell he had been told by someone who is supposed to be a professional.
      To cut a very long, frustrating, annoying and costly to us story short.........Rob Pasqual sent us a copy of the medical report he was sending to the opposing solicitor and it was complete rubbish. I phoned him and said it wasn't right and There was information missing because all my records had been lost and I was told to sign it and return it anyway. Basically it was him wrapping his bit up because he went on holiday and we never spoke to him again......and yes, we seen faults in the report he sent off so as you can imagine the opposing solicitor ripped it to bits.
      We were then passed on to Mark Benton.......and every single thing was just too much effort, the only thing he actually seemed to want to do is talk down to you in a patronising voice because he knows the law and you don't.
      Anyway, after being backed into a corner for so long and the fact that I had been forced to send in a medical report which wasn't worth the paper it was written on we had no choice but to settle before I had even been operated on because all we kept being told was this is going to go on for about four years and you might end up with nothing if it goes to court.
      All this from an accident which wasn't my fault, which cost me my job, which DB Legal knew about and didn't give a damn about, I have now had surgery, which hasn't worked and I might require further operations or even a knee replacement so to say we were screwed good and proper by DB Legal is a bit of an understatement.
      If your insurance company uses DB Legal then do yourself a favour and change companies because I wouldn't wish dealing with them on my worst enemy

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      12/05/15 - Response by Bobby Walia

      I am sorry to hear that you are dissatisfied with the service you have received.

      Carpenters are committed to providing a high quality legal service and to dealing with all our clients fairly.

      I am in the process of reviewing your complaint and will be writing to you separately

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      12/05/15 - Response by Rob Brogan

      If you are writing to my home address then it is now different to the one which will be on DB Legal's files and so is both my mobile and home number.
      The only thing that is still the same is my e mail address which you should still have, so if you require my new details then can you please e mail me

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      09/06/15 - Response by Rob Brogan

      Well it has been nearly a month and what a surprise I have recieved nothing

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      16/06/15 - Response by Anonymous

      Dear Mr Brogan

      A full review has been carried out of your file and we do not find any of your complaints to be justified. We have set out our full response and reasons for this decision in an email to you.

      Please email me at bow@carpenters-law.co.uk if you wish to discuss this further.

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      07/11/15 - Response by Anonymous

      Hi iv only just seen this if u are unhappy with the results your solicitor has shown/given you go to another solicitors and ask them, if they can look at the faults of the solicitors that was ment to look after you you may be able to get a case against them!look it up on Google hope this helps. I'm with carpenters at the moment for a car crash and they already sent documents out with the wrong name on and asked me 3 times how it happened.... not feeling to great about this

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      DB Legal Limited

      Personal injury

      1 stars

      04/02/15 - Reviewed by Robert yates

      Service ?? A complete joke just not a funny 1 , fee ?? 30% + vat not bad for doing next to nothing
      Would I recommend db legal/carpenters to anybody ?? No not even my worst enemy I never chose these cowboys to represent me my insurance company Ecar pushed them onto me db/carpenters were very efficient getting all the paperwork signed not forgetting their fee they secured my wife a below average payout then took 30% + vat my two children are still waiting to have their claim settled nearly 2 years after accident db/carpenters secured them 300 and 500 db have now been taken over/renamed by carpenters who are even worse they don't return calls/emails if you do speak to someone they tell you person dealing with your case only works 1 day a week just not the day you phone if you phone everyday that person will be on lunch break yes 8 hour lunch breaks are apparently the norm at db/carpenters if you have a choice don't use these amateurs you will regret it. I like the way I have to rate them atleast 1 star Ry6721@gmail.com

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      05/02/15 - Response by Anonymous

      We are always disappointed to hear that a client feels that they have received a poor service and would welcome the opportunity to investigate on your behalf. Can you please provide us with your details so that we may do so? Please either email mro@carpenters-law.co.uk or call 0844 249 3463. Thank you.

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      DB Legal Limited

      Personal injury

      1 stars

      20/01/15 - Reviewed by S82

      Absolutely dreadful. Terrible service. I think I have had over 5 solicitors from DB working on my case now and they are all dreadful at getting in touch. Apart from when they recorded my number against one of their other clients and left me messages about another clients case repeatedly.

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      05/02/15 - Response by Anonymous

      As you can see from our response to other ratings, we are always willing to look into any complaints either informally or via our complaints procedure. If you would contact us directly (mro@carpenters-law.co.uk or 0844 249 3463) or via your case handler, we will investigate your claims.

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      DB Legal Limited

      Personal injury

      1 stars

      09/01/15 - Reviewed by GT

      How funny, I leave a negative review on here and 2 days later it's gone & I can no longer see it - go figure!!!!
      AVOID!!

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      12/01/15 - Response by Anonymous

      I had responded previously to you on this.
      I am sorry to hear you are not satisfied with our service.
      As previously requested, please email me at bwalia@carpenters-law.co.uk with details of the complaint and your reference number and I will ensure it is looked into immediately.

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      17/01/15 - Response by GT

      Hi, this is in hand and being dealt with by yourself already and I'm still awaiting paperwork after a week but very annoyed that my previous comment was removed. Why register with a website for the public to rate you when you remove those comments you don't like, that's unfair on those looking for honest reviews.

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      02/02/15 - Response by Anonymous

      Please be assured that we are not able to remove content that is not to our liking, public comments on this website are not within our control but we will do our best to respond to all comments that are made. We have a complaints procedure that is available to all of our clients and all we ask is that we are allowed to respond to complaints under this procedure as is required by our regulator and the Legal Ombudsman.

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      16/03/15 - Response by G T

      I have already given my complaint direct via phone to Boby Walia back in January and had email communication with him, however I'm not getting any response again now - good job I'm not holding my breath!!!

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      DB Legal Limited

      Personal injury

      1 stars

      04/08/14 - Reviewed by Ashlee george

      I had and accident back in June last year and had neck and back injuries. I have to chase them every week they tell me there going to phone me back, they never phone me back I'm constantly chasing them. It's a joke today I can't even get hold of them just says the lines are closed the level of service is awful it's like there not even interested

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      04/08/14 - Response by D Bartlett

      VERY SORRY TO READ THIS ASHLEE. I HAVE ASKED THAT YOU CONTACTED WITHIN 24 HOURS. TODAY IRONICALLY WE HAVE A SERVICE ISSUE ON OUR PHONE LINE SO THEY ARE CURRENTLY INOPERATIVE . IF YOU REMAIN DISSATISFIED WILL BE VERY HAPPY TO INTERVENE FURTHER,. FEEL FREE TO MAKE CONTACT ON OUR WEBSITE FOR THIS SERVICE. REGARDS

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      DB Legal Limited

      General Legal advice

      5 stars

      20/05/14 - Reviewed by ms william

      i fractured my ankle in my accident and was well looked after by db legal and firm they instructed to arrange my physio

      my ankle is still sore but i feel i was compensated well

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      DB Legal Limited

      Personal injury

      1 stars

      20/05/14 - Reviewed by Asa Frempong

      i am shocked to be treated in such a manner from what i thought was a well respected organisaton. Having made my first call i was greeted with the words, "who are you"! Like most people in this day an age i work, and i'm only available to speak at certain times during the day. My case handler is on lunch at the same time i am available. it would make sense that my case handler would be changed, youre wrong! they were so unhelp, and i wouldnt even use these solicitors if they were the last company on this earth!

      0/10 service

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      22/05/14 - Response by Dean Bartlett

      I am very sorry you were unhapy with our service.
      if you would like to email me I will be very happy to try and resolve this matter for you. I do not want our clients to be unhappy and if you have a particular issue with a member of our team, it would help me to know who this was to assist you . please accept my apologies . I look forward to hearing from you, regards

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      DB Legal Limited

      Driving

      5 stars

      21/10/13 - Reviewed by A Gardner

      Claim for injury deal with quickly. when they valued my claim they managed to achieve settlement towards the top of this bracket.
      highly recommended

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      DB Legal Limited

      Personal injury

      1 stars

      16/10/13 - Reviewed by A very disappointed Lisa

      Accident in July, sent for medical report in August so was given the impression that they were really good. Now at the end of October, regularly emailing Nadia and not receiving any information back. My physio has recommended further physio but still nothing back. Been told by 5 other solicitors that my case is worth £5k, DB legal say £2500. AVOID!!!!!!!

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      DB Legal Limited

      Personal injury

      1 stars

      27/07/13 - Reviewed by James smith

      I would not use db legal if you want regularly updating on progress and being kept informed about your case. Full liability was admitted by the other party from the start, 5 months down the line and have not even been sent for a medical yet. Have had e mails
      Ignored for 2 weeks now (been sending them every few days) I would not reccomend to anyone ... Wrote a negative review already about 2 months ago but it seems to have disappeared. My opinion hasnt changed ,If I had the choice I wouldn't have put one star it would have been zero ..

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      30/07/13 - Response by James smith

      Was contacted today with a full update .
      The problem was with the medical agency, but still a communication problem.
      I will write another review once my case is resolved hopefully a bit more positive. (Fingers crossed)

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      DB Legal Limited

      Driving

      1 stars

      08/05/13 - Reviewed by Disappointed

      Poor service. Did not ring back when they said they would, leaving me to constantly chase them up. Deleted my witness statement requiring me to resend it. Did not appear to provide the solicitor representing me with evidence which was to be relied upon in court. Gave the impression of a complete lack of interest from the moment the insurance company passed the case to them. I did not have to pay them as it was arranged through my insurance company. I would not recommend this company in the slightest and if their services are engaged by an insurance company I would not accept them. 1 star because there is no option to choose 0 stars.

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      27/07/13 - Response by James smith

      You hit the nail on the head there buddy !

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      DB Legal Limited

      Personal injury

      5 stars

      14/02/12 - Reviewed by Joe simms

      Excellent service
      Got me swift compensation
      Highly recommended

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      DB Legal Limited

      Personal injury

      5 stars

      14/02/12 - Reviewed by Mary exon

      Defended for insurer a spurious car claim and saved me my excess and no claim bonus

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      DB Legal Limited

      Driving

      1 stars

      09/01/12 - Reviewed by angry customer

      there service was appauling,

      they did not do what they was supose to do, did not submit documents, did not correctly brief baristor defending me, only thing they did do was charge me.

      would not recomend anyone use these useless overpaid paper shufflers.

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