4 reviews (3/5) and information for Farnfields LLP, Gillingham
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Legal services at this branch
- Commercial litigation
- Commercial property
- Company and commercial
- Conveyancing - residential
- Debt and bankruptcy - personal
- Debt recovery
- Dispute resolution - civil mediation
- Dispute resolution - commercial mediation
- Family - general
- Family - mediation
- Information Technology
- Intellectual property
- Landlord and tenant - residential
- Litigation - general
- Mergers and acquisitions
- Personal injury
- Private client - Probate
- Private client - trusts
- Private client - Wills
- Professional negligence
16/07/19 - Reviewed by Mark Farmer
A disappointing service coupled with extremely aggressive attitude to payment never encountered anywhere previously. Jo Pridmore is lacking in empathy, I am not sure if this is because I am a man and is wary of giving advice or discussing the best way forward. She was absent for both my court cases despite long lead-ins and actually booked a holiday after the second court case date was given. She left a junior in control who then messed up the figures putting my barrister on the back foot. As for the money chasing, there was no real opportunity to pay in advance and yet no action could be completed until I had paid. At court, my wife had paid nothing, whereas I had borrowed £20,000. The final tidy up required a second mortgage to be taken out on my property ahead of the sale, which of course resulted in more costs.
My advice is to find a different firm who take a more empathetic attitude and aren't so money grabbing.
I would point out that I am a surveyor and deal with solicitors all the time and have NEVER met with this attitude.
I felt under-mined and under-supported throughout my experience. I came to Farnfields simply because the excellent solicitor who had previously been handling my case was the only family lawyer in her firm and went long-term sick. the whole experience prior to employing Farnfields was quicker, more friendly and far more supportive. Money was required in tranches but the attitude was civilised and reasonable unlike my experience with Farnfields.
19/07/19 - Response by Nicky Matthews - Marketing Manager
We are sorry to hear how you feel about our service and would have welcomed the opportunity to discuss it with you prior to your review. We still welcome the opportunity to discuss your concerns if you contact us direct.
Due to privacy laws, we are unable to comment publicly on the specific points you raise, but in litigation matters, it is the practice of all legal firms to require payment of bills on an ongoing basis. Over the years, we have found that our approach to explaining costs helps the client and the firm to be aware of the impact legal costs can have on various courses of action and helps them to budget more effectively, and take sound decisions as to the cost-v-benefit of one course of action over another. As a result, clients are able to take control of their case and the amount of costs they incur as they, and we, are always aware of how much they are spending.
23/07/19 - Response by Mark Farmer
Thank you for your response to my review. I stand by my points. I have plenty of experience of legal firms both in my work as a surveyor and as executor for friends and members of my family as well as a raft of landlord and tenant work. My experience with other firms is very different (better) than my experience with Jo Pridmore and the financial side of Farnfields. Even my now ex-wife thought I was ill-served!
05/02/19 - Reviewed by Anonymous
A thoroughly professional service was provided. My legal executive Samantha guided me through what was a very difficult sale and kept me constantly updated on progress with e-mails and telephone calls. Her reliable advice lead to the successful conclusion of the sale. I therefore have no hesitation in recommending Farnfields conveyancing department.
06/02/19 - Response by Tina Partridge, Farnfields
Thank you so much for your review - we really do appreciate your feedback.
17/12/18 - Reviewed by Anonymous
Farnfields did the conveyancing on my mother-in-law's house when she had to go into care. Their whole approach was sensitive, efficient and we were kept informed throughout the process. Cannot fault the service, excellent!
04/06/15 - Reviewed by Anonymous
I feel that the solicitor did not have my best interests at heart. I was quoted an estimate of Â£2,000 - Â£3,000 and 6 months duration. It cost over Â£10,000 and took 18 months. I was left in a very awkward and vulnerable position more than once because my wife's solicitor did not receive responses to requests for information, because my solicitor recommended a pension expert who was under-qualified and because no negotiations occurred before the case went to court. I would avoid this solicitor at all costs.
24/06/15 - Response by Anonymous
We're sorry to hear how you feel. We don't have any record of you having raised your concerns direct with us so please do get in touch and we'll be very happy to listen to your concerns and take steps to address them. We are always striving to ensure that we meet each client's individual needs with the service we offer so we would welcome the opportunity to put things right if we have fallen short on this occasion.
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