5 reviews (3/5) and information for Farnfields LLP, Gillingham

10/02/21 - Reviewed by marcus Powell

Terrible customer service. I received a £3000 bill for conveyancing and questioned part of it, asking for the bill to be itemised.
Four months later, after several reminders and registering a complaint, they have still have not replied or provided any justification for the bill.
So its off to the Ombudsman. I suggest you avoid them.

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16/07/19 - Reviewed by Mark Farmer

A disappointing service coupled with extremely aggressive attitude to payment never encountered anywhere previously. Jo Pridmore is lacking in empathy, I am not sure if this is because I am a man and is wary of giving advice or discussing the best way forward. She was absent for both my court cases despite long lead-ins and actually booked a holiday after the second court case date was given. She left a junior in control who then messed up the figures putting my barrister on the back foot. As for the money chasing, there was no real opportunity to pay in advance and yet no action could be completed until I had paid. At court, my wife had paid nothing, whereas I had borrowed £20,000. The final tidy up required a second mortgage to be taken out on my property ahead of the sale, which of course resulted in more costs.
My advice is to find a different firm who take a more empathetic attitude and aren't so money grabbing.
I would point out that I am a surveyor and deal with solicitors all the time and have NEVER met with this attitude.
I felt under-mined and under-supported throughout my experience. I came to Farnfields simply because the excellent solicitor who had previously been handling my case was the only family lawyer in her firm and went long-term sick. the whole experience prior to employing Farnfields was quicker, more friendly and far more supportive. Money was required in tranches but the attitude was civilised and reasonable unlike my experience with Farnfields.

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05/02/19 - Reviewed by Anonymous

A thoroughly professional service was provided. My legal executive Samantha guided me through what was a very difficult sale and kept me constantly updated on progress with e-mails and telephone calls. Her reliable advice lead to the successful conclusion of the sale. I therefore have no hesitation in recommending Farnfields conveyancing department.

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17/12/18 - Reviewed by Anonymous

Farnfields did the conveyancing on my mother-in-law's house when she had to go into care. Their whole approach was sensitive, efficient and we were kept informed throughout the process. Cannot fault the service, excellent!

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04/06/15 - Reviewed by Anonymous

I feel that the solicitor did not have my best interests at heart. I was quoted an estimate of £2,000 - £3,000 and 6 months duration. It cost over £10,000 and took 18 months. I was left in a very awkward and vulnerable position more than once because my wife's solicitor did not receive responses to requests for information, because my solicitor recommended a pension expert who was under-qualified and because no negotiations occurred before the case went to court. I would avoid this solicitor at all costs.

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