2 reviews (1/5) and information for Freeman Johnson, Darlington
How to find us
11 Victoria Road, Darlington, County Durham, DL1 5SP
Facilities Office accepts Legal Aid
Languages spoken English, French, German, Spanish
Size of firm 6 solicitors
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Legal services at this branch
- Clinical negligence
- Commercial litigation
- Commercial property
- Company and commercial
- Conveyancing - residential
- Crime - general
- Family - general
- Landlord and tenant - residential
- Litigation - general
- Neighbour disputes
- Personal injury
- Private client - Probate
- Private client - trusts
- Private client - Wills
General Legal advice
22/10/20 - Reviewed by Anonymous
I called up requesting some information regarding employment law, to be met with the most abhorrent treatment from the receptionist. She was painfully blunt when I was asking about procedures and to top it off, informed me I was probably unlikely to be able to afford the fee?! I had spoken to her for less than one minute, she asked no questions regarding financial situations, yet came to a conclusion I would be unable to pay for the services! I was speechless towards the end of the call and half believed it was some kind of TV set up because she was so rude. Unbelievable. I hope none of your previous clients have had to deal with this awful woman like I did.
11/05/21 - Response by Anonymous
We are not clear whether this is an actual client or is fictitious as we have no knowledge of such a person making a complaint or raising a grievance. Financial circumstances would not be discussed by a receptionist who knows nothing about a case. Most cases that are accepted would be on a 'no win no fee' contingency basis. This would be discussed with the solicitor before assessing prospects of success.This suggests that this 'review' is fictitious as there was no discussion with a solicitor which would be unusual. Our receptionists do not risk assess any cases - they have neither the time not the knowledge. Their role is to refer the call to a solicitor.
17/10/20 - Reviewed by Anonymous
This firm, despite having eight days' notice of the proposed completion date, failed to obtain a redemption statement on the seller's mortgage for completion.
As a former property lawyer, I am well aware that this should have been chased prior to the proposed completion date. It seemingly was not. As a result, the proposed completion was delayed. I see, judging by other poor, recent reviews, that I am not the first to fall victim to what is seemingly a lack of urgency and/or professionalism.
Granted, it may be nothing more than a simple bricks and mortar transaction to Freeman Johnson but, more than bricks and mortar, people's lives are affected and they would be best advised to remember that.
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