2 reviews (1/5) and information for Furley Page LLP, Canterbury

29/04/21 - Reviewed by Tania

Having paid over £2,000, I was informed by another solicitor that the legal advice provided by Furley Page, in relation to my late father's estate, was wrong. Their advice only applied if there was a will; my father did not leave a will. In response to my complaint, a Senior Partner at Furley Page acknowledged I had been given that advice. However there was no admission of error; no accountability; no apology. I was advised to refer the matter to the Legal Ombudsman. A disconcerting lack of client care.

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10/01/21 - Reviewed by Tania Clark

Very distressing experience, at a time when I was under immense stress. If you are offered a trainee solicitor, say no. Everything will take longer and you will be charged for the trainee's time (£192 per hour) plus the supervisor's time (up to £390 per hour) to check their work, even if you only want a few words changed in a letter. They charge for everything: letters and emails before you have signed their terms of business; amendments to letters where your instructions have not been understood; clarification of information they have provided that is ambiguous; unnecessary emails and phone calls; administrative tasks; emails to tell you how much you are being charged; reviewing work they have already charged for; internal communication. I would not recommend this firm.

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