1 reviews (1/5) and information for Gilbert Stephens LLP, Okehampton

13/08/26 - Reviewed by Anonymous

This firm acted as the executors in dealing with the estate of a friend, unfortunately, the experience has been extremely disappointing.

The estate consisted of one property and some bank accounts, yet after more than 2½ years, it is still not fully resolved. Communication has been very poor throughout, and we have repeatedly had to chase for updates and answers.

The sale of the property was also handled very badly. The initial valuation arranged by the firm was significantly overestimated, which resulted in the property failing to sell and an earlier offer being rejected. The property was eventually sold for considerably less than the original valuation (and the earlier offer).

The delays and the handling of the property sale have also had a financial impact on the estate. The longer the estate has remained unresolved, the more it has cost the estate.

What has been particularly frustrating is the lack of communication and their apparent unwillingness to take any responsibility when things have gone wrong. As executors, we expected them to act efficiently and in the best interests of the estate.

Overall, a very disappointing experience. Therefore based on our experience, I would 100% avoid using this firm for probate.

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