2 reviews (3/5) and information for Gwyn James Legal Limited, Coleford
How to find us
11 High Street, Coleford, Gloucestershire, GL16 8HE
Other branches
- 15 Church Street, Monmouth
- 4 Berisford Court, Cinderford
- Cantilupe Chamber, Cantilupe Road, Ross-on-Wye
Languages spoken English
Size of firm 5 solicitors
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- Children
- Commercial property
- Company and commercial
- Conveyancing - residential
- Employment
- Family - marriage and civil partnerships
- Landlord and tenant - commercial
- Landlord and tenant - residential
- Litigation - general
- Mental health
- Private client - Probate
- Private client - trusts
- Private client - Wills
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Conveyancing/property
30/07/22 - Reviewed by Anonymous
Gwyn James's service relating to a property sale/purchase was extremely poor. The whole process took four months, despite the fact that there were only three people in the chain. Seven weeks passed between GW receiving initial instructions and them doing anything. E-mails and phone messages were regularly ignored. They assigned two different staff to the case, who were in different offices and who seemed hardly ever to communicate with each other. One of them was not a qualified solicitor, and seemed to have a limited understanding of property law; they provided the purchaser's solicitor with incorrect information which delayed the process considerably and could have resulted in the loss of the sale. Overall, dealing with Gwyn James has been frustrating, stressful and time-consuming. The impression gained is of a business which is unprofessional, chaotic, and has little concern for its clients. There seems to be a lack of basic procedures for covering staff absences, or for helping staff to manage their workloads effectively. Staff appear to have had little or no training in dealing professionally and sympathetically with clients who, by definition, are likely to be under stress.
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01/08/22 - Response by Angie Gurdon
We are sorry to hear that you have not been happy with the service you received from us. We pride ourselves on our customer service and if we fall short of this we will always aim to address any issues raised.
If you would like to discuss any of the issues you have raised in your review please contact Angie Gurdon in our Monmouth office on 01600 775950.
General Legal advice
25/11/21 - Reviewed by RvB
Professional and knowledgeable family lawyer. After having changed from a big Bristol firm I was impressed that D and her team consider the individual and do in fact care. I’m indebted to them for helping in every aspect, particular when life is difficult. They tried to keep costs down and avoided further court proceedings which my previous firm (TLT - Bristol) was overly happy to persuade - maybe they need their days in court for self esteem or lack of knowledge .
So Thank you
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