1 reviews (1/5) and information for Heald Solicitors LLP, Milton Keynes

05/09/26 - Reviewed by Louise Evans

From start to finish it was an absolute disaster and I have nothing positive I can say about Heald. If I could give them 0 stars, I would!

If you value your sanity and want to keep your stress levels to a minimum I would not recommend using them. I'm not sure where to start with this review as there is so much to complain about. It was the most awful and stressful experience. What makes it even worse is the fact it was the head of conveyancing (Tom Ansell) who was dealing with my case. He basically pretty much mucked up everything he did. I instructed him to create a legal pack for an auction. I did my due diligence and spoke to him over the phone before I signed the contract. He assured me he knew how to do a legal pack and said he had done them before, which I now very much doubt. He assured me he could work to the two week timeline the auction house needed.

The result was it was over a week late, and was missing around 40 documents, which I then had to separately forward on to the auction company myself. I had to tell him what to put in it. When he sent over the initial draft pack to me if was missing key documents such as the draft contract. I mean, how can you sell a property without a contract!? I had to send the draft pack back to him at least twice to add missing documents or correct information it contained. I thought that he had finally got it right after the back and forth, and he sent it over to the auction house. Unfortunately, after a call with someone there, it came to light after the auction went live that the majority of the leasehold management pack was missing, plus other supporting documents. Really important documents such as the LPE1 and all the Section 20 notices. I was absolutely livid. After all my effort making sure everything was there, he still managed to mess it up. I emailed him to ask why these documents were missing. Got a very flimsy excuse which didn't stack up and received no apology.

Communication was also poor. At one point he didn't call/email back for three days. I got another poor excuse about his lack of response. His secretary Elaine was snotty to me on the phone on a couple of occasions when I called to ask to speak to him. There were several times when I didn't get call backs after leaving messages with her or on answer phones.

Once the auction had finished and I knew I wouldn't need to use them anymore, I put in a formal complaint to the managing partner asking for a 50% refund, which I thought was very generous of me. I pretty much did the pack myself and he didn't even deserve half the fee in my opinion. The managing partner could see from my email and supporting evidence that something had gone seriously wrong and agreed the partial refund, however, even that was difficult to get hold of. Three weeks later and it still hadn't been paid back, so I had to chase for this.

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