15 reviews (3/5) and information for Hegarty (Peterborough) Limited, Peterborough

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3.0 stars average for Hegarty (Peterborough) Limited from 15 reviews  
15 Review(s)

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48 Broadway, Peterborough, Cambridgeshire, PE1 1YW


Languages spoken English 
Size of firm 9 solicitors


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Reviews

3.0 stars average for Hegarty (Peterborough) Limited from 15 reviews

Based on 15 review(s)

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Summary

5 stars   5
4 stars   0
3 stars   0
2 stars   0
1 stars   8

Legal services at this branch

  • Commercial litigation
  • Commercial property
  • Company and commercial
  • Construction
  • Consumer
  • Conveyancing - residential
  • Employment
  • Insolvency and restructuring - business
  • Landlord and tenant - residential
  • Litigation - general
  • Mergers and acquisitions
  • Personal injury
  • Private client - Probate
  • Private client - trusts
  • Private client - Wills
  • Professional negligence
  • Tax


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Hegarty (Peterborough) Limited

Conveyancing/property

1 stars

26/01/21 - Reviewed by Suzanne Fraser

We have had an ongoing situation with Hegarty for 2 years now with regards to the 'Freehold' of our property. Hegarty's have been excruciatingly slow to respond and to fix this mistake that their team made by not checking fully before sending out the deeds. The last update they helpfully told me 'it is quite expensive so we are going to contact the original seller solicitors to get some of the money back' it has nothing to do with them, so this is a wasted exercise. To be honest I just want this all sorted and I am passed the point of caring about how much money they claw back for their error. In my last email I made it clear that I had had enough and that I would like more communication and was willing to be a bit more pro-active in getting answers.

To top it all I called for an update this morning to find they have appeared to block my mobile number (I didn't even call them that much). I tried calling them from my mobile and it didn't go through, just said call failed, I then used 141 from my mobile and it rang, just as a tester I then tried again to call from my mobile without 141 and it didn't go through, called failed again. I wish we had not gone with Hegarty's as they were recommended by the Estate Agents who don't use them anymore.

There was no phone call despite the assurance of the response from the marketing manager today answering the Google Review I left, not that I was expecting a call at all, but thought it was worth mentioning the lip service did not come through. I will be making sure I post on as many platforms as I can so that people are fully informed of how badly mismanaged this has been.

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27/01/21 - Response by Hegarty Solicitors

Hi Suzie, our Head of Conveyancing, Sarah Bent has tried to contact you this morning, but was unfortunately unable to reach you and so has left you a voicemail. Please do contact Sarah as soon as you are able to so we can give you a full update on your matter. I believe Sarah contacted you last week to give you an update, but we do appreciate there have been some delays outside of our control in solving issues related to your matter and we understand that this must be frustrating. However, we are doing our utmost to progress your matter as quickly as possible. Please also be assured that we never block clients from contacting us and you can reach us by our main number 01733 346 333 or your solicitor direct by phone or email. We take all complaints seriously and have passed the matter on to our Partner in charge of client care, Tim Thompson, who is looking into your matter and working alongside Sarah to resolve any issues. Laura Charnley, Marketing Manager.

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Hegarty (Peterborough) Limited

Conveyancing/property

1 stars

09/01/20 - Reviewed by Danielle Massey

This firm is a total disgrace. I am currently buying a property and Hegartys are the sellers solicitors. There is no chain AT ALL involved in this sale - we are SIX MONTHS down the line and still have not reached exchange. This is due to Hegartys lack of communication and knowledge. They have denied my solicitor access to documents and information which has stopped us from reaching exchange. They have not replied to emails from the 5 SEPTEMBER (it is now the 9th Jan). My solicitor, who is fantastic, Sheila Gaspar @ Austin Edwards, has said she has NEVER dealt with another solicitors so incompetent of their job in her entire career. It is unfortunate that I cannot report them to the Obudsman as I am not their client, but if I could I would.
AVOID AT ALL COSTS.

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10/01/20 - Response by Hegarty Solicitors

We are sorry to hear you are not happy with the progress of your transaction, however, unfortunately as you are not our client we are unable to discuss issues directly with you, which I believe a member of our team has already advised you. We have been in contact with your solicitor, however it seems there are some communication issues. We will again be in contact with your solicitor today, so we would advise you to contact your solicitor later today for a full update. We always strive to ensure transactions complete as quickly as possible, however if issues arise that are outside of our control we always ensure our clients are kept informed about the progress of their transaction and how this might impact timescales.

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Hegarty (Peterborough) Limited

Conveyancing/property

1 stars

25/09/19 - Reviewed by LP

TERRIBLE. Hegarty worked with Connells estate agent for conveyancing service and I took on the recommendation thinking the process will be easier and all documentation will be a one stop shop.
HUGE MISTAKE. Turned out both Connells and Hegarty are both radio silence when comes to answering client's questions for weeks! I am left in limbo on how to proceed on for the sale of my property. I also realised the hard way that Hegarty is charging on average £300 more compared to other conveyancing service providers i researched online after I signed the contract with them. Did Connells take a huge cut as commission for referral?
Despite the negative experience, the only positive thing I can say is they have a good online portal to upload the documents which comes in handy if you do not have a fax machine at home. This is where the 1 star is awarded.
Above review is based on personal experience and some others might have positive experience with them.

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17/10/19 - Response by Anonymous

To whom this may concern,

The quality of our service is extremely important to us and we always aim to keep our clients informed about the progress of their case every step of the way. Our client satisfaction surveys show that over 90% of our clients are very happy with the communications and progress updates regarding their case; rating us on average as 9.4 out of 10. If you would like to talk to us about the service you received please contact Tim Thompson on 01733 295606.

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Hegarty (Peterborough) Limited

Conveyancing/property

1 stars

15/09/19 - Reviewed by R k

AVOID THEM .Using them for conveyancing. I thought previous solicitors I used were bad but these people are worst. Non responsive, Impossible to contact even after 6 or 7 calls a day and leaving multiple voice messages. Doesn't answer any queries until you chase them up multiple times. delayed everything for no reason. Did not apply to the lender even after receiving all the contracts. Asked for more documents at the 12th hour when they had 4 weeks to request them prior to deadline. Cant comment of any other services they provide but for conveyancing AVOID THEM at all cost.

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25/09/19 - Response by LP

Yes, i concur with you and had the exact same experience using them. Wished i hadn't! Their conveyancing service is a disgrace. Can't comment on other services they provide as I did not use it.

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17/10/19 - Response by Hegarty Solicitors

To whom this may concern.

The quality of our service is extremely important to us and we always aim to keep our clients informed about the progress of their case every step of the way. Our client satisfaction surveys show that over 90% of our clients are very happy with the communications and progress updates regarding their case; rating us on average as 9.4 out of 10. If you would like to talk to us about the service you received please contact Tim Thompson on 01733 295606.

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26/01/21 - Response by Suzanne Fraser

I agree it is shocking. I have now been totally blanked and it now appears they have blocked my number.

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Hegarty (Peterborough) Limited

General Legal advice

1 stars

16/07/19 - Reviewed by Anonymous

Terrible solicitors, dishonest, and are an embarrassment to the legal profession. A long standing Peterborough and Stamford business they're clearly surviving on past brand reputation because the personnel I encountered (Matthew Sidebottom, Joy Plummer) are diabolical. They dragged out a dispute for 2 years, racking up costs and not revealing to the client offers that were made to settle. They reel you in, and drag things out, to make maximum money out of you. Attitude of their solicitors stinks and some of their conduct is verging on criminal, and definitely contrary to SRA rules.


All-in-all avoid Hegarty's if you need legal services in the Peterborough area, I'm sure every other firm would be a better choice.

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09/08/19 - Response by Hegarty Solicitors

To whom this may concern,

Unfortunately, we cannot engage in conversation about the specifics of a case on a public forum as you were not our client. As a law firm we are open and honest about our fees and charges with our clients and we are regulated by the SRA. We only ever carry out work that is absolutely necessary and in the best interests of our clients.

Our client was extremely satisfied with the service we provided, as we obtained an excellent result. Further, over 95% of our other clients would recommend our services to friends and family.

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09/08/19 - Response by Hegarty Solicitors

To whom this may concern,

Unfortunately, we cannot engage in conversation about the specifics of a case on a public forum as you were not our client. As a law firm we are open and honest about our fees and charges with our clients and we are regulated by the SRA. We only ever carry out work that is absolutely necessary and in the best interests of our clients.

Our client was extremely satisfied with the service we provided, as we obtained an excellent result. Further, over 95% of our other clients would recommend our services to friends and family.

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Hegarty (Peterborough) Limited

Conveyancing/property

5 stars

03/05/19 - Reviewed by Peter James Willis

I would certainly recommend this practice to anyone who needed to sell their property and buy another.

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Hegarty (Peterborough) Limited

Commercial

1 stars

06/11/18 - Reviewed by William Bowles

Horrible experience.
Totally incompetent mistakes
Cost us many many thousands and much time lost.
Tried disputing the costly mistakes and they are now impeding my sale by holding the documents to ransom.
Will be reporting this firm to the law society.

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Hegarty (Peterborough) Limited

Conveyancing/property

1 stars

21/03/18 - Reviewed by Prakash

Very poor service from Mr Harry Smith. I have paid some searching fee and other fee . I ask him to return back he wasent bothering him for at list 2month so 2month letter he com bk to me saying that I got no balance so when I spoke to Taylor wimpe they say hegarty solicitors should return some of it so this is look like Taylor wimpe and hearty solicitors playing round . Everything went well by the end when house ready to move everything problems so very unfair

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Compiled from data from the Legal Ombudsman website

25/01/18

Outcome: Failure to advise
To pay compensation of a specified amount for loss suffered

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Compiled from data from the Legal Ombudsman website

25/01/18

Outcome: Failure to advise
To pay compensation of a specified amount for loss suffered

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Hegarty (Peterborough) Limited

General Legal advice

5 stars

29/12/17 - Reviewed by Vanessa Christie

I have been using Hegarty's for a number of years for various legal matters and have always received an excellent service. They have provided appropriate and sound advice, in a sensitive and accessible manner, at all times.
Greg Baker always makes complex law understandable to the lay person and I would definitely recommend him for any will and probate issues.
Richard Hegarty recently handled a property sale for me with great attention to detail within a short time frame. I had absolute confidence in him and I would certainly recommend him for any property issues.

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Hegarty (Peterborough) Limited

Divorce

5 stars

07/09/17 - Reviewed by Hannah Keely

Chris Brown is an approachable, knowledgeable solicitor.
My now ex-husband, the respondent was difficult and reluctant. Chris's calm, supportive perseverance led to a successful resolution.
I would not hesitate to recommend Chris to anyone seeking advice and support.

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Hegarty (Peterborough) Limited

Will and probate

5 stars

05/03/17 - Reviewed by Jeff B

Greg Baker, in the P`borough Office, handled the will and probate of my late mother-in-law with great sensitivity, and efficiency. My wife and I much appreciate his work and professionalism, and would not hesitate to use his services again in the future

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Hegarty (Peterborough) Limited

Conveyancing/property

1 stars

18/09/12 - Reviewed by Anonymous

Service reccommended by HSBC when taking out a mortgage. The transaction is not complete as I write, but I can already say with confidence that you must AVOID this practice unless you want poor service and appaling communication. Will complain to the law society when (if) my house purchase is sucessfully completed

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Hegarty (Peterborough) Limited

Family

5 stars

21/10/09 - Reviewed by J

Recommended

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