10 reviews (3/5) and information for Hewitts, Bishop Auckland

04/09/23 - Reviewed by Anonymous

Not taking on any new clients - Various cases against Durham police and Durham council & wouldn't advise who could help with case!

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30/07/19 - Reviewed by Mrs A

Spoke with Kat at the Bishop Auckland office. Advice, attitude and helpfulness was exceptional. Thank you.

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21/01/19 - Reviewed by Margaret allen

Very happy with the service

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03/12/18 - Reviewed by Roger

I found everyone at Hewitts to be friendly and helpful, most especially Emma who helped me through a trick purchase.
Very happy with the company and will use them as first choice in all legal matters

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26/11/18 - Reviewed by Anonymous

I visited my local office in bishop auckland and the people there could not be more helpful. I was in a bad way after my split and the solicitor I spoke to was lovely, explained I could pay monthly for my divorce at a price I could afford and to contact if any problems.

Halfway through my divorce the solicitor left and I was transferred to the Newton Aycliffe office. I'm sorry to say my experience was completely different. I was phoned on several occasions asking for my bill to be paid despite £150 standing order being in place. I was told during one phone call that 'maybe things weren't explained properly by the bishop auckland office about how these things work, this solicitor would never work for anything less than £150-£200 a month'. I explained I was paying £150 and refused to up my monthly payments to £200 a month. I was made to feel thick and incompetent.
After my divorce was finalised I paid a portion of the small outstanding bill and asked if it was ok if the last £150 could be paid by my usual standing order and if so could a note be added to explain this was the case . Despite being told this was ok I received a phone call chasing me for the money. I explained a note had been put in the system to which I was told 'I will put note on the system now' so I can only assume there was no note in place.

I decided to seek further legal advice regarding child access and was given a telephone consultation appointment with the same solicitor as my divorce. The phone call never occurred.
On ringing this morning i was rudely told that i had been advised during the last phone call (asking for money) that the new matter couldn't be discussed because I had an outstanding balance. In reality the telephone consultation was never brought up because they were ringing me for money hence I expected a phone call last week.I am once again made to feel incompetent because the someone failed to do their job. Even a courtesy call to explain the matter would have been appreciated but clearly my matter wasn't worthy of even that.
Very disappointed with the attitude and customer service skills fromthe newton aycliffe office - I would certainty never use them again.

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