45 reviews (3/5) and information for James Murray Solicitors, Bootle

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3.5 stars average for James Murray Solicitors from 45 reviews  
45 Review(s)

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41 Merton Road, Bootle, Merseyside, L20 7AP

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Facilities Office has disabled access,Office accepts Legal Aid

Languages spoken English, Hindi, Punjabi, Urdu 
Size of firm 16 solicitors


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Reviews

3.5 stars average for James Murray Solicitors from 45 reviews

Based on 45 review(s)

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Summary

5 stars   26
4 stars   0
3 stars   0
2 stars   1
1 stars   18

Legal services at this branch

  • Administrative and public law
  • Advocacy
  • Children
  • Crime - fraud
  • Crime - general
  • Family - general
  • Family - mediation
  • Human rights
  • Landlord and tenant - residential
  • Litigation - general
  • Neighbour disputes
  • Personal injury
  • Professional negligence


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James Murray Solicitors

Personal injury

1 stars

24/07/25 - Reviewed by Anonymous

As others have said, Mr Elliot Smallshaw (who has since left in 2025) and the partner Mr Lee Massingham are not competent solicitors. They lie to you, they refuse to answer phone calls and emails, they miss crucial deadlines for filing cases at the court, they fail to get your case assessed by a barrister for years, and worst of all, they repeatedly accuse you of lying because they take what the other side says at face-value, even if you have CCTV or mobile phone footage. They are not worth anyone's time, they will destroy any case you have by their inability to meet the simplest of deadlines or carry out the simplest of tasks expected of a solicitor. Tell them to get disclosure and provide it to you? Forget it, they will ignore you. Repeat your request a few weeks later? They will accuse you of being difficult and drop you as a client because of 'a breakdown of trust'. Complain about their service? You will be dropped immediately as a client for the same reason. They have numerous complaints outstanding against their firm at the Solicitors' Regulation Authority and Legal Ombudsman, and numerous cases of Professional Negligence they are defending in civil courts as I write this, my own included. They make up excuses for dropping your case that your opponent doesn't even rely on or plead in their defence - for example, they will say 'you have other convictions, therefore this case will not succeed in our opinion' which is simply false - courts judge cases on their merits, they don't judge other cases except the one they are doing now. I am suing them for loss of chance for £200k now, and I am going to take it all the way to court to make them apologise and compensate me.
Do NOT use this firm for anything - not for criminal defence, not for suing the police, conveyancing or anything else, unless you want to end up poorer and like being lied to by lazy, borderline-criminals.

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James Murray Solicitors

Personal injury

1 stars

24/07/25 - Reviewed by Anonymous

As others have said, Mr Elliot Smallshaw (who has since left in 2025) and the partner Mr Lee Massingham are not competent solicitors. They lie to you, they refuse to answer phone calls and emails, they miss crucial deadlines for filing cases at the court, they fail to get your case assessed by a barrister for years, and worst of all, they repeatedly accuse you of lying because they take what the other side says at face-value, even if you have CCTV or mobile phone footage. They are not worth anyone's time, they will destroy any case you have by their inability to meet the simplest of deadlines or carry out the simplest of tasks expected of a solicitor. Tell them to get disclosure and provide it to you? Forget it, they will ignore you. Repeat your request a few weeks later? They will accuse you of being difficult and drop you as a client because of 'a breakdown of trust'. Complain about their service? You will be dropped immediately as a client for the same reason. They have numerous complaints outstanding against their firm at the Solicitors' Regulation Authority and Legal Ombudsman, and numerous cases of Professional Negligence they are defending in civil courts as I write this, my own included. They make up excuses for dropping your case that your opponent doesn't even rely on or plead in their defence - for example, they will say 'you have other convictions, therefore this case will not succeed in our opinion' which is simply false - courts judge cases on their merits, they don't judge other cases except the one they are doing now. I am suing them for loss of chance for £200k now, and I am going to take it all the way to court to make them apologise and compensate me.
Do NOT use this firm for anything - not for criminal defence, not for suing the police, conveyancing or anything else, unless you want to end up poorer and like being lied to by lazy, borderline-criminals.

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James Murray Solicitors

General Legal advice

5 stars

06/04/25 - Reviewed by Argonauts

After successfully dealing with James Murray Solicitors for numerous months we discovered that they were polite, professional and highly effective in turning around challenging cases to the advantage of the defendant. Mr Murray himself is so kind and respectful and he goes beyond the call of duty to help others who are in difficult positions. Jim gives his all to get you a good result and respects people who can help him to do the same thing, but he will not suffer lazy fools who expect the world to be placed before them on a plate! I have seen some very dubious negative reviews, which certainly do not square up with my experience regarding the excellent service our family received from this brilliant firm. Naturally, any solicitor will receive unpleasant and in fact very abusive reviews from those immature persons who apparently expect the law to flip on its head, just for them, and then blame the hard-working legal team for failing to do the impossible. One overtly ridiculous one-star review actually blamed the firm for being in the business for ‘financial gain’. I would ask – do you think everything should be FREE for you, including the firm’s high overheads and staff costs? Solicitors have to eat too! I suggest however the others must not FEED THE TROLL and take it from me that James Murray Solicitors are one of the finest legal firms in Liverpool, and the UK as a whole.

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James Murray Solicitors

Conveyancing/property

5 stars

25/02/23 - Reviewed by Kevin

These solicitors dealt with a problem that I had due to property saved me thousands of pounds excellent job . Joe and your team and the excellent council you appointed would definitely use again . Thanks Kevin

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James Murray Solicitors

General Legal advice

5 stars

12/11/21 - Reviewed by Ricky Harvey

I really appreciate the advice and help
I’ve had from Mark Ellis and Christian Sereni and I would not hesitate to recommend them and the firm

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James Murray Solicitors

Conveyancing/property

2 stars

08/10/21 - Reviewed by James Murray solicitors

I wouldn’t recommend this putter waste of money service . Their insightless nonchalance and dogmatic pursuance of the superficial words on a piece of paper law . Displays the lack of understanding ,appreciation of customers position and general sense of unawareness of circumstances that dishes out third rate law . No sense of priority lacks decisive remedial actions wastes a lot of time with a nonsense paper trail

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James Murray Solicitors

Conveyancing/property

5 stars

08/10/21 - Reviewed by Anonymous

Best solicitors in Merseyside! Absolutely amazing job by the property department. Joe Lovelady was amazing!

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James Murray Solicitors

General Legal advice

1 stars

12/08/21 - Reviewed by AVOID JAMES MURRAY

Incompetent and unempathetic so called qualified lawyers/solicitors. No sense of urgency or priority over cases considering its nature. Feels as though you are dealing with glorified administrative staff instead - constantly having to chase them up on my end. Understand that there are many cases to deal with but huge lack of communication and contact from the beginning. Does not restore my faith within the legal system. AVOID JAMES MURRAY SOLICITORS AT ALL COSTS.

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06/04/25 - Response by Anonymous

We found the firm to be highly effective and competant and one that went out of their way to get a good win!

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James Murray Solicitors

Criminal

5 stars

28/07/21 - Reviewed by Jason Dowling

Best solicitors in Liverpool, Tracy Reynolds was helping me and was kind, courteous and extremely professional. Would highly recommend. Thanks so much for everything

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James Murray Solicitors

Will and probate

5 stars

09/12/20 - Reviewed by Pauline

Very happy with Christian who dealt with power of attorney for me. He explained everything clearly and got the application submitted straight away. Thanks very much!

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James Murray Solicitors

Driving

5 stars

04/12/20 - Reviewed by david gregory

many thanks to both jim murray and mark ellis - great representation in court and preparation at the office - succeeded in keeping my driving licence with 12 points and being able to continue driving - highly recommended

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James Murray Solicitors

Driving

5 stars

01/11/20 - Reviewed by J. Peake

My son told me, last Friday, he was due in court on Monday and he didn’t have a brief. I called James Murray at 5pm , last Friday, and by Monday, at 11:14 am they had saved my son’s driving licence. Out of this world service. Would highly recommend

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James Murray Solicitors

General Legal advice

1 stars

23/10/20 - Reviewed by Lee Ruddock

Absolute disgrace, elliot smallshaw was apparently dealing with my case for months. He made no progress and when I complained to jayne Thomas he accused me of being the one at fault because I missed his call, I then pointed out that I had called back twice within 20mins of his call to be told he was busy and would get back to me. I also called the next day and was told the same, I also sent 3 emails over the next few weeks. No answer to anything. The case was then turned over to Lee Massingham, he called me and said dont worry I am personally going to work on your case, give me 24-48hrs and I will get back to you with a plan on how to move forward that was 37 days ago. I have called, left voice messages and emailed several times to both Lee Massingham and jayne Thomas and have not had a single reply. I tried to go to another solicitor but when I explained what had happened they refuse the case. They say because James Murray have been "dealing" with the case for months it does not pass their risk assessment. Absolutely disgusting level of service, thankyou for destroying my chance to have my case heard.

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James Murray Solicitors

Driving

5 stars

03/09/20 - Reviewed by Steve Williams

After a little difficulty trying to find a solicitor who was open during the lockdown, I instructed this firm and they were great. When I went into their office, everything was safe and gels/ social distancing rules were all spot on. I also received some great advice which has saved me a lot of time and expense. Would highly recommend

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James Murray Solicitors

Will and probate

5 stars

09/07/20 - Reviewed by Graham

Really pleased with the level of service from Christian! Good communication and very helpful. Would recommend!

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James Murray Solicitors

Driving

5 stars

25/05/20 - Reviewed by Paul Richardson

Fantastic service despite the lockdown! Brilliant advice from Lauren on the phone. Complete peace of mind for a great fee.

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James Murray Solicitors

Driving

5 stars

27/03/20 - Reviewed by Mr Brian Ambrose ( N.Wales)

Very reasonably priced and an excellent service. I would not hesitate to use them again. I was very impressed with the amount of preparation that went into my case, and the cost was fixed.. I also took up the option of a payment plan which spread the costs over several months. Both my wife and I would like to recommend this company.

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James Murray Solicitors

Driving

1 stars

26/03/20 - Reviewed by Anonymous

Rubbish solicitors! They are dishonest and in league with the police and the courts! Give them a big swerve!

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06/09/20 - Response by Sheila Crump

That is just a load of nonsense. Interesting that the person who has put the review doesn’t tell us who she/ he is. Several of my friends and family have instructed this firm. My sister used them to sue the Police and she won, so these comments are just wrong.

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25/01/21 - Response by Anonymous

You have no right to comment on my case as you know nothing about it. So keep your stupid beak out of it. I suspect you are a plant from James Murray.

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07/05/21 - Response by Anonymous

Spot on Matey.

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James Murray Solicitors

General Legal advice

1 stars

28/10/19 - Reviewed by Farah Damji

Appalling no service from Christoan Sereni who is very happy to take your money and then never actually does anything g for it. Wish I had never met this bunch of crooks and charlatans...they made my release very difficult and recall inevitable
Avoid like the plague. Worst solicitors. Never write, never call back, really nothing good to say about them.

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11/02/20 - Response by Anonymous

https://en.m.wikipedia.org/wiki/Farah_Damji

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James Murray Solicitors

Family

1 stars

15/10/19 - Reviewed by Lisa

I am not happy in which the way this Solicitor dealt with my case.

People should always be honest.

In my experience whilst in The Crown Court I lost everything despite being the victim.

Never again for me.

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James Murray Solicitors

Driving

1 stars

06/10/19 - Reviewed by Anonymous

Rubbish

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James Murray Solicitors

Criminal

5 stars

05/08/19 - Reviewed by John Morris

This firm are excellent. They really looked after me, and simply couldn’t do enough. Thanks to all of the team for their support and objective advice. They come highly recommended and very reasonably priced! 10 out of 10 for the service

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James Murray Solicitors

Criminal

1 stars

23/07/19 - Reviewed by Phil

Nasty people. Overcharged and money grabbing. Poor service. Would not recommend

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James Murray Solicitors

Criminal

1 stars

17/07/19 - Reviewed by Dave

Terrible. Spoke to me like dirt. All about the money. Rubbish solicitors.

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James Murray Solicitors

Criminal

5 stars

26/06/19 - Reviewed by Helen

Received brilliant help from a wonderful lawyer Mark Ellis . I felt confident that I was in very capable hands to navigate my legal issue. He was extremely helpful, and reassuring and I felt he was an excellent lawyer - both in his knowledge and advice, and in his practical help. He went out of his way to phone someone straight away and then gave me feedback. Exceptional and I cannot rate him highly enough.

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06/10/19 - Response by Anonymous

I never wrote that

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06/10/19 - Response by Anonymous

ALL ENDED IN TEARS FOR ME

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James Murray Solicitors

Driving

5 stars

17/04/19 - Reviewed by Molly Garston

I just want to say that this firm are wonderful. I didn’t know how to deal with my case until I spoke to them yesterday. Mark gave me so much of his time for free and I will be forever grateful. They are a caring, thoughtful team and they look after their clients. Thanks again or all of your kind assistance and thank you to the reception team who calmed my nerves and made me a lovely coffee.today I’m feeling so much better

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James Murray Solicitors

General Legal advice

5 stars

15/04/19 - Reviewed by Matthew Wood

Excellent service all round. From the Reception team to the lawyers! Would highly recommend theses guys

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James Murray Solicitors

Driving

5 stars

14/04/19 - Reviewed by Brian Garrity

Top service from a brilliant firm. I had a fixed budget which I couldn’t go over. I was honest from the start and told them what I could afford. They gave me a fixed price which was WITHIN my budget.... thanks again to The whole motoring team, particularly Emma and Mark who have been sensational. And, to top it all, I have won my case! Super job

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James Murray Solicitors

Driving

5 stars

14/04/19 - Reviewed by Geoff Beavan

I’m not one for placing my thoughts on review sites such as this but, having read one or two of the abusive messages, I felt I had to put the record straight. James Murray Solicitors and Mark Ellis in particular, are excellent. They can’t do enough for you and I am more than willing to vouch for them. I have recommended them to friends and family alike and I am more than willing to give them a full five stars! You can’t please all the people all the time, but they are certainly not corrupt. Keep going James Murray. Your decent clients know you really are the best!

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James Murray Solicitors

General Legal advice

5 stars

14/04/19 - Reviewed by Tony scholes

A superb service from start to finish. Mark and his team did a terrific job. Extremely professional. I cannot thank them enough. If you need to save your driving licence, look no further than these guys.

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James Murray Solicitors

Driving

1 stars

18/03/19 - Reviewed by Anonymous

As we all know. The British injustice system is corrupt to the core. James Murray solicitors are complicit in this corruption. Especially James Murray solicitor mark Ellis. They’re not on our side folks. You won’t get anywhere using this scumbag solicitors folks. Do yourselves a big favour. Give them a swerve. They’re not worth a carrot.

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15/04/19 - Response by Eryl Owen

I do not understand the comments regarding James Murray solicitors. I have received nothing but outstanding service and support and would highly recommend them

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James Murray Solicitors

Driving

1 stars

24/02/19 - Reviewed by Anonymous

This solicitors are so bad. In particular mark Ellis and Jim Murray. They must have bought their qualifications off the internet. You’ve got no chance of getting justice if you hire these clowns. Do yourselves a favour and give these chumps a swerve.

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James Murray Solicitors

Driving

5 stars

08/11/18 - Reviewed by Ray Sullivan

Very pleased with the level of service that James Murray solicitors offered me for a very fair price. Would most definitely use them again if i needed them and recommend any one else to give them a call without hesitation.

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James Murray Solicitors

General Legal advice

5 stars

07/11/18 - Reviewed by Sheila Davies

I'm writing this review on behalf of my nephew who has instructed James Murray. He had never been in trouble before and needed a solicitor to help him. He had a number of motoring cases and the james Murray team were great. As a family we were sure he was going to be banned from driving. He walked out of court with just a few points and a small fine. Thank you to Mark and his team. Great firm, great result. Thank you from all our family

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James Murray Solicitors

Criminal

1 stars

07/11/18 - Reviewed by Anonymous

these people are masqurading as solicitors.if they have any qualifications they must have bought them off the internet.they are useless and they dont care a damn about you.they take your money ok though.pure scum.stay away folks.

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James Murray Solicitors

General Legal advice

5 stars

05/11/18 - Reviewed by Anonymous

I went to james Murray solicitors as I didn't know which way to turn! I was facing a very difficult trial and it related to motoring offences. Mark Ellis represented me and was superb from start to finish. His approach to the case was so refreshing and his performance in court was nothing short of sensational. If you need a solicitor who will fight your corner, Mark is your man! I would not hesitate to recommend him.

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James Murray Solicitors

Criminal

1 stars

11/10/18 - Reviewed by Anonymous

Mark Ellis is corrupt. Jim Murray is corrupt. I award these two jokers the “ sir Craig Mackey white feather medal of cowardice” for dereliction of duty.
Don’t use this solicitor people.
Use a bag of dog poop instead.
You’ll have a much better chance of being acquitted that way.
These people are pure scum. May they rot in hell for all of eternity.

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James Murray Solicitors

Criminal

5 stars

01/09/18 - Reviewed by Helen Gattie

Mark Ellis is an excellent Solicitor. He gave me a substantial amount of time on the telephone without wanting money. He has morals, experience and kindness.

Thank you Mark Ellis for all your help.

I would recommend James Murray especially with Mark Ellis to anyone in need of an extremely good Solicitor.

Helen.

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James Murray Solicitors

General Legal advice

1 stars

27/07/18 - Reviewed by David Culshaw

I would give no stars if possible. This solicitors is rubbish. Do yourself a favour and go elsewhere. Mark Ellis was my solicitor and I would describe him as weak spineless and about as much use as a wet towel.he is the duty solicitor for Sefton magistrate court but he didn't let me know this before I used him. If he had I would have went elsewhere as I would have suspected the duty solicitor would be in bed with the courts and the police. Of which I am now certain that he is in my mind corrupt. Jim Murray the senior partner didn't even entertain my complaint as he told me he is good friends with Ellis.
I am complaining and reporting the company to the legal ombudsman. Although Murray tells me he knows them well. So there will probably be another matey cover up. I will report back on this but as we all know these scummy people tend to stick together so not very hopeful. Don't throw your money away using this worthless solicitors. Try to find someone else who is good. And good luck.

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James Murray Solicitors

General Legal advice

1 stars

06/06/18 - Reviewed by David Culshaw

This Rubbish solicitors doesn't even deserve 1 star. Bad advice and terrible performance in court by Mark Ellis. He Refused to write me a letter to correct a false publication in a newspaper unless I pay them £100 after pocketing loads of legal aid and knowing I'm on benefits and living in poverty.
Made a complaint to senior partner Jim Murray who just fobbed me off. Which I presumed he would do. Making a complaint about the company to legal ombudsman now. I will update on this.
I would definitely not recommend this solicitor. You might as well just burn your money and plead guilty for all the good they will do you. NEVER AGAIN. Good riddance to bad rubbish.

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James Murray Solicitors

Personal injury

1 stars

27/05/18 - Reviewed by Anonymous

Very poor service no call backs progression of case

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James Murray Solicitors

Family

1 stars

24/05/18 - Reviewed by Terry Hill

I have spent several thousands of pounds with this firm on behalf of my daughter in a family matter. Trying to get hold of Callum, the solicitor dealing with her case has been almost impossible and this week despite several messages left for him he has yet again not called her back. She has already had a major cock up in this case when the barrister appointed by James Murray Solicitors did not turn up resulting in a further delay in getting access to her children of several months. We have had no offer of compensation nor reduction in fees charged despite this serious issue. Now that her ex partner is breaching the court order after only 2 access visits and she needs further advise in enforcing it we cannot get any response from them.
I will be taking legal advice elsewhere about how I can take action against James Murray, and her ex

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James Murray Solicitors

General Legal advice

5 stars

10/05/11 - Reviewed by Anonymous

I needed a solicitor urgently and phoned James Murray after looking up their details in the Yellow Pages. From the initial contact with my lawyer, to representation in court by a barrister, the service they provided was excellent. Their professional attitude and realism made my experience much less traumatic than I had feared. The sound advice and outstanding representation ensured I am at liberty today. I wouldn’t hesitate to recommend this law firm and even though I have moved away from Liverpool, should I ever need a solicitor in the future, I will call their number

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James Murray Solicitors

Family

5 stars

10/05/11 - Reviewed by Anonymous

James Murray Solicitors were recommended to me when I split from my husband. Terrified and unsure what my options were, I was assigned Lorraine Fletcher as my family law solicitor. She was excellent. Her support and gentle nature was exactly what I needed. She worked with me to overcome all the obstacles and was open and honest about costs. I would highly recommend Lorraine for everything she done to help me

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30/10/22 - Response by Aden Mulligan

????

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James Murray Solicitors

Family

5 stars

10/05/11 - Reviewed by Anonymous

We had felt abandoned by the English legal system for so long that we did not really hold out any hope for an acquittal. You did a sterling job and I never felt for one second that you and your law practice were not behind my cause 100 per cent. This was reflected by the great result you managed to achieve for me and my family. Thank you.

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30/10/22 - Response by Aden Mulligan

????

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