45 reviews (3/5) and information for James Murray Solicitors, Bootle

24/07/25 - Reviewed by Anonymous

As others have said, Mr Elliot Smallshaw (who has since left in 2025) and the partner Mr Lee Massingham are not competent solicitors. They lie to you, they refuse to answer phone calls and emails, they miss crucial deadlines for filing cases at the court, they fail to get your case assessed by a barrister for years, and worst of all, they repeatedly accuse you of lying because they take what the other side says at face-value, even if you have CCTV or mobile phone footage. They are not worth anyone's time, they will destroy any case you have by their inability to meet the simplest of deadlines or carry out the simplest of tasks expected of a solicitor. Tell them to get disclosure and provide it to you? Forget it, they will ignore you. Repeat your request a few weeks later? They will accuse you of being difficult and drop you as a client because of 'a breakdown of trust'. Complain about their service? You will be dropped immediately as a client for the same reason. They have numerous complaints outstanding against their firm at the Solicitors' Regulation Authority and Legal Ombudsman, and numerous cases of Professional Negligence they are defending in civil courts as I write this, my own included. They make up excuses for dropping your case that your opponent doesn't even rely on or plead in their defence - for example, they will say 'you have other convictions, therefore this case will not succeed in our opinion' which is simply false - courts judge cases on their merits, they don't judge other cases except the one they are doing now. I am suing them for loss of chance for £200k now, and I am going to take it all the way to court to make them apologise and compensate me.
Do NOT use this firm for anything - not for criminal defence, not for suing the police, conveyancing or anything else, unless you want to end up poorer and like being lied to by lazy, borderline-criminals.

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24/07/25 - Reviewed by Anonymous

As others have said, Mr Elliot Smallshaw (who has since left in 2025) and the partner Mr Lee Massingham are not competent solicitors. They lie to you, they refuse to answer phone calls and emails, they miss crucial deadlines for filing cases at the court, they fail to get your case assessed by a barrister for years, and worst of all, they repeatedly accuse you of lying because they take what the other side says at face-value, even if you have CCTV or mobile phone footage. They are not worth anyone's time, they will destroy any case you have by their inability to meet the simplest of deadlines or carry out the simplest of tasks expected of a solicitor. Tell them to get disclosure and provide it to you? Forget it, they will ignore you. Repeat your request a few weeks later? They will accuse you of being difficult and drop you as a client because of 'a breakdown of trust'. Complain about their service? You will be dropped immediately as a client for the same reason. They have numerous complaints outstanding against their firm at the Solicitors' Regulation Authority and Legal Ombudsman, and numerous cases of Professional Negligence they are defending in civil courts as I write this, my own included. They make up excuses for dropping your case that your opponent doesn't even rely on or plead in their defence - for example, they will say 'you have other convictions, therefore this case will not succeed in our opinion' which is simply false - courts judge cases on their merits, they don't judge other cases except the one they are doing now. I am suing them for loss of chance for £200k now, and I am going to take it all the way to court to make them apologise and compensate me.
Do NOT use this firm for anything - not for criminal defence, not for suing the police, conveyancing or anything else, unless you want to end up poorer and like being lied to by lazy, borderline-criminals.

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12/08/21 - Reviewed by AVOID JAMES MURRAY

Incompetent and unempathetic so called qualified lawyers/solicitors. No sense of urgency or priority over cases considering its nature. Feels as though you are dealing with glorified administrative staff instead - constantly having to chase them up on my end. Understand that there are many cases to deal with but huge lack of communication and contact from the beginning. Does not restore my faith within the legal system. AVOID JAMES MURRAY SOLICITORS AT ALL COSTS.

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23/10/20 - Reviewed by Lee Ruddock

Absolute disgrace, elliot smallshaw was apparently dealing with my case for months. He made no progress and when I complained to jayne Thomas he accused me of being the one at fault because I missed his call, I then pointed out that I had called back twice within 20mins of his call to be told he was busy and would get back to me. I also called the next day and was told the same, I also sent 3 emails over the next few weeks. No answer to anything. The case was then turned over to Lee Massingham, he called me and said dont worry I am personally going to work on your case, give me 24-48hrs and I will get back to you with a plan on how to move forward that was 37 days ago. I have called, left voice messages and emailed several times to both Lee Massingham and jayne Thomas and have not had a single reply. I tried to go to another solicitor but when I explained what had happened they refuse the case. They say because James Murray have been "dealing" with the case for months it does not pass their risk assessment. Absolutely disgusting level of service, thankyou for destroying my chance to have my case heard.

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26/03/20 - Reviewed by Anonymous

Rubbish solicitors! They are dishonest and in league with the police and the courts! Give them a big swerve!

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