2 reviews (1/5) and information for Lambert Pugh LLP, Norwich
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19 Charing Cross, Norwich, Norfolk, NR2 4AX
Languages spoken English
Size of firm 4 solicitors
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Summary
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Legal services at this branch
- Commercial property
- Company and commercial
- Conveyancing - residential
- Family - general
- Landlord and tenant - residential
- Litigation - general
- Neighbour disputes
- Private client - Probate
- Private client - Wills
Filter Reviews
Conveyancing/property
02/03/22 - Reviewed by Sam
I think the technical skills (i.e. the conveyancing aspect) are very competent and I can’t criticise this aspect of the Lambert Pugh service. I also like the app which provides a useful dashboard that shows what is happening on your transaction. What I am very critical about is the poor communication standards. Virtually all of the time throughout my purchase (which unfortunately took 5½ mths to complete) I had to constantly chase for updates on what was happening. This usually took 2-3 days although sometimes more for me to get a response from Team 9. I found this very disappointing and frustrating because it’s a fairly basic skill to be able to communicate effectively in a timely manner. It’s also a real shame that getting to speak to someone can be quite challenging. The 2nd rate levels of communication certainly influenced my overall impression of this firm. If I was having to use a law firm again anytime soon for the sale or purchase of residential property, this is not a firm that would be at the top of my list.
Conveyancing/property
01/06/21 - Reviewed by Kevin
Please read the reviews before you engage with this firm to get a balanced view. For our purchase they failed to properly advise us on a claimed right of way over the property which we now know is a 30 year dispute with the neighbour which has subsequently cost us thousands in legal fees, devalued our property, we are threatened with court action constantly by the neighbour unless if we give in to their demands and it has been 6 years with no end in sight. A living nightmare if we had known we would not have gone through with the purchase and noted that any decision we made was based on their incorrect legal advice.
In addition when we raised a complaint they manipulated and mislead us so that we were then not able to raise the issue with the Ombudsman which we feel is either another example of negligence or just dishonourable conduct.
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