6 reviews (3/5) and information for Magnus Legal, Southport
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Jubilee Lodge, Canning Road, Southport, Southport, Merseyside, PR97SW
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13/01/17 - Reviewed by Anonymous
Fed up of leaving voicemails and never having my call returned. Given a Mickey Mouse medical by a dr with very long arms and apparent x Ray vision. My accident was 2 years ago and I am no nearer getting the claim settled. I am contacting the law society in the morning. Appalling service for the fees they charge
10/06/16 - Reviewed by Anonymous
Very quick, helpful and friendly - gave me peace of mind from the outset which is just what I needed.
General Legal advice
04/03/16 - Reviewed by Anonymous
Would use Magnus Legal again
09/02/16 - Reviewed by Anonymous
Bromiley holcroft/magnus legal - they changed over just before the end of my claim - I couldn't have asked for any more. Was a bit unsure to start with as i had not heard of them before but they were very efficient and nice to deal with and kept me up to date, sorted out my treatment and got me a settlement i was happy with. Was straightforward because the driver admitted fault, only bad thing was i had a couple of different people dealing with my claim but i was informed this was because my first one left so i suppose that can't be helped
31/01/16 - Reviewed by Anonymous
This company was previously listed on this site by the name Bromiley Holcroft and was given 1 star reviews by the majority of itâ€™s clients who provided feedback.
I was put in touch with these solicitors in connection with a Road Traffic Accident where I suffered a minor injury and the third party had accepted liability.
One of their representatives paid me a home visit to assist with completing the paperwork. I mentioned that I had taken out legal insurance with my car insurance. I was told that I would be represented only if I signed up to a Conditional Fee Agreement (I shouldnâ€™t have needed this). The representative checked my insurance documents and agreed that I would not need to take out an After the Event Insurance Policy. However he completed that section of the paperwork and ticked the box indicating that I did need an After the Event Policy. I pointed this out and corrected it, putting it down to a mistake on his part. (After what transpired, Iâ€™m not sure this was an honest mistake). He took my original insurance documents as proof and left me with a lot of paperwork which detailed their charges and the Conditional Fee Agreement, none of which was discussed during our meeting.
However two days later I received a letter from this solicitor confirming that I had entered into a Conditional Fee Agreement and that an After the Event Policy had been taken out on my behalf because I did not have legal insurance at the time of the accident.
I telephoned their office and was told I would receive a call back. I did not receive a call. I e-mailed their office to indicate that I did have legal insurance and that their representative had taken my insurance documents which confirmed this. I also sent a letter from my insurance company which also verified that I did have legal insurance.
I later received a letter from this solicitor which stated that I would still need an After the Event Policy because I was not covered for Personal Injury. I provided a copy of the Insurance Policy Document which confirmed that I was covered for same, at which point I received an e-mail from the person dealing with my case stating that they would need to discuss the matter with their line manager. At last, I thought, common sense had prevailed. Alas I subsequently received another e-mail stating that I still needed an After the Event Insurance Policy (which I would pay for in the event of a successful resolution of my case). Despite providing information which was specifically requested by this firm on a number of occasions to prove I did not require an After the Event Insurance Policy, I was continually told that I needed same. The goalposts were constantly moved so that an After the Event Policy would be in place to guarantee their fees.
I had been promised telephone calls on a number of occasions in connection with this case but received none, despite providing two telephone numbers on which I could be contacted. I was told by one of their managers that calls had been attempted, but neither of my phones registered such a call.
Thankfully I was within 2 weeks of signing the documents and was able to cancel their services under Schedule 3 Arrangements. I requested that my original insurance documents be returned but they have failed to do so. I found the whole experience very frustrating and worrisome. I did not find their service professional or supportive. In fact their only concern was to put in place the necessary measures to guarantee their fees.
I actually felt relieved to drop my case rather than continue to be represented by this firm.
As well as the 1 star reviews left for this firm when it was named Bromley Holcroft, one review gave them 5 stars. It was without any real detail of dealing with the firm and talked only in general terms. It was left around the same time as one of the solicitorâ€™s representatives responded to my review. There is nothing to stop solicitors leaving 5 star reviews for their own firms anonymously.
01/02/16 - Response by Magnus Legal
We are sorry that you were not happy with the service you received from us. It appears there has been some misunderstanding.
Whether you have Before The Event Legal Expense Insurance (BTE) in place or not, your case would still be dealt with on a Conditional Fee Agreement (CFA) more commonly known as a 'no win no fee' agreement.
We have a duty to ensure that our clients are adequately covered against the risk of having to pay adverse costs in the event a case is lost. It is explained in our paperwork that if you think you have BTE cover in place an After the Event insurance policy (ATE) is taken out on your behalf until such time as it can be confirmed that your BTE will cover you for your claim. If it does cover you, the ATE is cancelled at no charge to the client. This is all done for your own best interests. To be able to confirm that your BTE would cover us we require all policy documentation including the policy handbook and we did not have all of the documentation available to us in this case. The reason we require all of the documentation is that it is often in the small print that the policy does not cover you for personal injury or if it does, that they only cover you if you use one of their own panel solicitors.
If you would like further clarification feel free to call us on 01704883030 or pop into our offices where we will be happy to speak with you face to face.
02/02/16 - Response by Anonymous
There was certainly no misunderstanding on my part. Your representative, who called out to see me, checked my insurance documentation, told me that I did not need an After the Event (ATE) Insurance Policy and took my original insurance documentation as proof.
I later received a letter from your office which contradicted what he had told me. It stated that I did need an ATE policy because I did not have legal insurance at the time of my accident and that an ATE policy had been taken out on my behalf. (This is despite your representative taking my insurance documents which confirmed I had legal insurance). When I called to clarify the situation, there was no-one available to speak to but I was assured that I would get a call back. I never did get a call back on that or any of the other occasions that I was told I would get a call back.
I e-mailed your office with evidence from my insurer that I did have legal insurance. The response I received stated that I would still require an ATE policy and specified that the reason was because I did not have Personal Injury cover. I provided further documentation, which had already been given to your representative, that I did have Personal Injury cover. The next response I received, by e-mail again, was that the solicitor would need to discuss the matter with their line manager.
I was subsequently informed that I still needed an ATE policy and that further information was required.
My issue was that I constantly provided the information that was specifically requested so that I would not require an After the Event Insurance Policy, only to be subsequently told that I would still need one unless further information was provided. This happened on four occasions and I was still being told I needed an ATE Insurance Policy.
I found the service your company provided horrendously poor from start to finish.
Your representative that initially called out to see me was only interested in getting me to sign documents so that a contract would be in place and your fees would be covered. Nothing was explained. Instead, I was left a bundle of photocopies to read which set out your fees and the contract. The photocopied information was disjointed, as it was pulled from several sources, and was written in a legal manner. It would have been helpful if a legal representative had went through the paperwork to explain matters but that did not happen.
As already mentioned, phone calls were never returned. To be told later that attempts were made when I knew that was not the case does not enhance the credibility of your firm. Written communication was also very poor as your representatives could not state what information was required without subsequently requesting further information.
When I requested, in writing, that my insurance documents be returned you failed to do so for the best part of 3 months until after you had seen my review of your firm on this site. Even then they were returned without so much as a cover note.
The service your firm provided was very very poor.
General Legal advice
21/01/16 - Reviewed by Anonymous
Magnus Legal were fantastic to deal with, everyone I spoke to was polite and friendly and got the job done. I couldn't be any happier with the service I received and I would definitely recommend to anyone.
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