2 reviews (3/5) and information for McGlinchey & Co, Epsom

19/02/24 - Reviewed by James

A Frustrating Encounter with Broken Promises and Policies

Disregard the old positive reviews; my recent encounter with McGlinchey & Co has left me thoroughly dissatisfied. The unprofessionalism displayed during the purchase of our first home has been disheartening.

Repeated mistakes during the house-buying process led to seven instances of raising concerns, with McGlinchey & Co promising callbacks that never materialized. Adding to the frustration, we had to point out blatant errors in our contract and deed to McGlinchey & Co. Instead of receiving proper advice, we found ourselves guiding them, revealing their shocking lack of attention to detail and professionalism.

Post-purchase, we diligently followed McGlinchey & Co's official complaint process, only to endure a prolonged 12-week period of silence and unfulfilled promises.

The most disappointing aspect is that McGlinchey & Co, a company with its own complaints policy, failed to adhere to the very rules they have set. This raises a critical question: what is the purpose of having a complaints policy if the company does not uphold its own guidelines?

We are now forced to escalate this matter further. My advice to potential clients is to avoid McGlinchey & Co at all costs. The lack of responsiveness and the failure to adhere to their own policies have cast a shadow on our experience with the company. Avoid being ignored, especially when dealing with a company that falls short of its own standards, and find an alternative.

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08/04/20 - Reviewed by Anonymous

McGlinchey & Co Solicitors are easy to access just outside of Epsom with easy free parking.
With our conveyancing they were very supportive and great communicators, getting back to us promptly and when needed putting legal document's jargon into plain English for us.
We would certainly use them for any future needs as they were good value, and friendly, efficient and professional.

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