1 reviews (5/5) and information for Millgate Woodbridge Ltd, Bedford

03/05/11 - Reviewed by K Hutson

It was during the blackest time of my Life that I met Heather, I was 18 months into a Personal Injury case and very disillusioned by the Insurance Companies firm of solicitors allocated to my claim, they weren’t talking to me or answering my calls, I was into my 3rd Solicitor, I had had enough and made the best decision in my life – I changed Solicitors and Heather took my case on.

I immediately became a person again and was no longer a reference number. Heather talked and listened to me, found out about me, my circumstances, the horrors I had been through and was still having to deal with, how my young Daughter was affected by my injuries and the accident I had been in.

Our relationship was built on honesty, truth and trust. There were times when I have no doubt I was irrational and just didn’t want to do, or hear, something that was vital to the case, and also my wellbeing. Heather was always understanding, patient and showed compassion, she understood me and I trusted her that I may not like it but it was in my best interest to comply. I was never given the impression that I was a nuisance, although I must have been. She always answered my calls or returned them if not in the office.

Heather had asked me to keep diaries. This had been difficult because there were many things that I just didn’t want to recall during those painful days. I needed to keep all of my receipts to help support my case and provide the evidence Heather required. Heather was very thorough and I didn’t fully understand how important it was that I had followed her instructions until the end when all of it became apparent and my case was finalised. Financially it had made sense.

Heather took me from a time of great despair through to hope. Her encouragement and understanding brought back the Personal side of my Personal Injury case and yes she had to hear and read, some horrific details but she never reeled or squirmed, she took it in her stride and worked out a strategy as to how I could be best be compensated and given extra treatment so that I could survive and put things into context.

Thanks to Heather and the support she gave me, personally and also through other specialists, I have come to terms with my accident and my disability and lead basically a full life. I have a future which is different from what I had thought prior to the accident but it is full of opportunities

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